Residence Inn by Marriott Branson

The most disgusting Marriott or hotel I have ever been to and that’s saying a lot. My first impression of our room is a smashed blue berry one the floor a huge dried bugger on the head board. The shower is not clean the floor is obviously not vacuumed. Pictures will be posted as well. Our room was hot as hell it was on 80 degrees when we walked in and the hall was just as hot. I told the counter that it was gross needed cleaned and the temp was hot. She advise us to turn it down a little so we left and came back two hours later. She had cleaned the room but the room was 82 degrees. I asked for a different room. I had a two bedroom and she said the best she could do was either a single or put us in two different rooms which would not work it was me my husband and two baby’s. She also said we could stay at a sister hotel but would likely be charged at both places. At this point I’m done my kids are crying the room is hot so we left and had to find another hotel which took a good hour while my baby’s are tired and just ready to get out of the car.

One of the worst hotel experiences of my life, arrived at 9pm, no one at the front desk for 15 minutes I could’ve stolen everything in the hotel. When I finally get checked in, we go to our room and the air-conditioning set on 68 in the room is 78. The solution from the lady at the front desk was to turn the air conditioner off wait a while and then try it again. WTF I came back to the front desk. Had to wait another 10 minutes for her to return and she put my daughter who is 14 and me in separate rooms I didn’t feel comfortable with that when we got to the rooms both smelled disgusting in one of the air-conditioning units didn’t work either the worst Marriott property of my life I would avoid at all cost

Run down, dark, dirty and the people running the place have no customer service skills. Marriott should be ashamed to have their name on this place.

We kept smelling iron in the room. We eventually found puss stains on the sofa. When I snapped a photo and took it to the front desk. She barely looked at it and dismissed me. “10k points is the best I can do” she said it so quick that it’s almost like she knew it was there. I feel I had a valid complaint and she immediately dismissed me

Most friendly check in ladies and breakfast hosts

My wife and I have stayed here several times over the years, and it continues to be a great choice for us. The staff is consistently friendly, the rooms are large, and the location is excellent—just a few blocks to all the Branson attractions. Parking is easy, and the breakfast is good. (the nice woman in charge of the breakfast area did an especially good job of keeping it clean and replenished)

We appreciate how comfortable the suites are. The king suite is spacious and perfect for relaxing, with a sofa for watching TV, a full kitchen, and a FULL-SIZE refrigerator—something you don’t always find.

Like any property, there may be minor wear or small maintenance issues here and there, but nothing that has affected our stays. For the price, we feel it offers excellent value.

The friendliness of the staff also means a lot to us.

We’ve had great experiences here and will definitely be back.

Nothing. We didn’t even stay the night

The breakfast was good lots of choices, the was excellent close to all the main attractions

It was all good.

Check in went smoothly, however after arriving in room I noticed the feather pillows requested in the app the day before arrival were not there, I contacted the front desk and they eventually bought them up to us.
Room definitely dated and in desperate need to renovation, couch all stained, pillows are stained and pilled, wallpaper in kitchen is peeling off, fridge makes horrendous banging sound when ice maker is turned on, but as the hotel had no usable ice machines we needed this. Refrigerator is all dented, desk lamp has no plug, some power points & usb plugs don’t work. Cracks all over the floor in the bathroom, floor lifted in bathroom, shower head loose & spraying everywhere. Curtains hardly provide any darkness at night as there is so much light coming in.
Breakfast was sub par on both mornings, serving the exact same hot items, scrambled eggs, some kind of patties, possibly turkey, biscuits & gravy. Both days the eggs are revolting, slimy texture and taste, I think some nonstick spray is over sprayed into the pan. Both days the same meat patties, yesterday they were dry and overcooked and this morning they were barely lukewarm.
I travel a week a month and prefer residence inn for their great breakfast & changing daily variety of hot items. No grated cheese, no fresh fruit salad, no cold brew, this was one of the most disappointing breakfasts and stays.

Get away with friends. Hotel is being renovated, but the accommodations were great. Staff friendly, great breakfast. We will be back next year.

The property is old, but currently getting a face lift.

We were disappointed on arrival as our room was not what we had requested. I had called several times and realized that hotel was booked. Christian was on duty and immediately helped us in any way he could. He went above and beyond to make our stay exceptional. It could have been an unhappy experience but because of his knowledge and caring spirit, we had a fabulous stay! Highly recommend this property

Location

Good

Great staff. Room was well cleaned and location was great. Property is going through a remodel but it isn’t overly disruptive. Quiet and secluded away from the craziness of the landing and Main Street.