Grand Beach Hotel Surfside

Hotels
8.2 (1368 reviews)
9449 Collins Avenue , Miami Beach , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.91
Multiple mentions of poor cleanliness in rooms and common areas.
Service
8.88
Mixed sentiments with some positive mentions of staff, but significant issues with housekeeping.
Location
9.42
Consistently praised location close to beach and restaurants.
Room Quality
7.37
Some complaints about room size and amenities, but overall quality noted as decent.
Amenities
8.4
Good amenities like the rooftop pool, but issues with room service and mini-bar model noted.
Value for Money
7.86
Concerns about pricing versus the quality of service experienced.
Food and Beverage
8.41
No specific mentions, assumed standard for hotel tier.
Overall Experience
8.38
Some reviews positive, but significant complaints balance overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:45

Property Description

Luxurious Beachfront All-Suite Hotel

Oceanfront Pools and Rooftop Pool: Enjoy the luxury of 2 oceanfront pools and a rooftop pool, perfect for soaking up the sun and enjoying the stunning views of Surfside Beach.

Dining and Entertainment: Indulge in espresso and gelato treats at the bar, sip on refreshing beverages at the poolside cocktail bar, and savor dishes inspired by classic French cuisine with international influences at the on-site Restaurant.

Convenience and Comfort: From free WiFi and private balconies with ocean views to hot tubs, fitness center, and business center, Grand Beach Hotel Surfside ensures a comfortable and convenient stay for all guests.

Experience the ultimate beachfront getaway at Grand Beach Hotel Surfside - book now for an unforgettable stay by the ocean!

Important information:

Guests under the age of 21 can only check-in with a parent or official guardian.

The credit card used for deposit must be presented at time of check in and the ID of the credit card holder will be verified at the time of check in.

Please note that an amount of USD 100 per day will be held on your credit card for possible incidental charges. Please note that if booking with a debit card the bank associated with card may take time to release the hold on funds.

The following perks are included in our Resort Fee:

Welcome Glass of Prosecco upon arrival
Welcome Florida Oranges
High speed Wi-Fi throughout the hotel (unlimited devices)
Beach service including chair(s) and umbrella
Access to fitness center
Health and wellness program to include
Daily rooftop yoga
Sunset meditation
Total body workout class
Abs and gluts class
Unlimited local calls
Unlimited toll-free calls
In-room coffee & tea
Boarding pass printing

Breakfast charge does not include taxes and gratuity.

Special rates including breakfast only include breakfast for 2 guests.

The property is 100% smoke-free throughout. A minimum fee of USD 300.00 will be assessed if smoking occurs. Designated outdoor smoking areas are available.

Please note that pets will incur an additional charge of $100 + taxes per day, per pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Location

Guest Reviews

8.2
Based on 1368 reviews
Cleanliness: 6.91
Service: 8.88
Location: 9.42
Room Quality: 7.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
Y
YOSEF • family_with_children • us
10
2026-10-17 • via Nuitee
F
Fortuna Solange • couple • ar
3
Una pesadilla la atención de este hotel
Pros:

Muy linda la decoración
Ubicación e instalaciones

Cons:

El personal y la atención, 2 días no me
Hicieron el cuarto. Cnd llegué quisieron mandarme al que no está en la playa, y yo había reservado el de la playa.
Muy sinverguenzas. No te dejan café te vasos.
Pésima organización en el front desk. Nadie daba nada

2026-10-16 • via Nuitee
F
Federico • family_with_children • co
9
Miami tranquilito y super ubicacion
Pros:

La.ubicacion y la traanquilidad en la Playa

Cons:

Nada

2026-10-16 • via Nuitee
L
Liat • couple • us
1
TERRIBLE
Pros:

Terrible experience! Do not waste your money going to this hotel !!! Dirty, the stuff are unpleasant, bad bad experience

Cons:

It was the worth experience I had from hotel in my life

2026-10-16 • via Nuitee
S
Smukler • solo_traveller • il
5
The convenience of location is what keeps me with grand beach not the hotel or staff
Pros:

Location

Cons:

They cancelled my booking before I arrived and had to fight to get what I had paid for - the room and especially the bathroom had a mouldy smell

2026-10-15 • via Nuitee
R
Rodrigo • family_with_children • br
5
ruim
Pros:

Café da manhã ok.

Cons:

A organização do hotel é muito ruim. Primeiro que no site do booking, quando vc faz a reserva, não existe qualquer menção que existem dois prédios no hotel. Vc faz a reserva e quando chega lá é comunicado que seu quarto fica do OUTRO LADO da rua literalmente. Para vc trocar para o prédio principal, vão te cobrar entre USD 100 e 150 a mais por dia.

Eu cheguei no hotel por volta das 21:00. Qdo entrei no quarto, estava cheirando esgoto. Pedi para me trocarem de quarto. Quando cheguei no quarto novo, estava sujo e sem limpeza!

No primeiro dia, quando eu sai por volta das 10:00 e retonei por volta das 22:00, o meu quarto não havia sido arumado!

2026-10-15 • via Nuitee
S
Sadya • family_with_children • us
7
Pros:

The location was very good. The bedroom size was very good.

Cons:

It smelt like sewage every night in our bedroom. The staff had a little bit of an attitude.

2026-10-14 • via Nuitee
T
Teresa • extended_group • us
8
2026-10-13 • via Nuitee
G
Gustavo • couple • ar
3
Lugar muy bueno pero el servicio malo
Pros:

La ubicación

Cons:

El personal !! Falta calidad de servicio y cantidad de personal

2026-10-12 • via Nuitee
S
Shannon • extended_group • us
8
Lovely location and property! Beware of mold / sewage smell!
Pros:

The location on Surfside is walkable to a lot of restaurants and shopping. The beach was stunning, added bonus of chairs and umbrellas though they always seems short on side tables. Overall the 2 bedroom suite was great - having 3 full bathrooms, and a full balcony made our stay very comfortable.

Cons:

We had a 2 bedroom suite - which was slightly misleading due to the lack of door for the one king bed. Also our room smelled like raw sewage on more than one occasion. If you opened the doors to air out the room the A/C would turn off. Once or twice housekeeping spritzed our room with eucalyptus but the smell would return. It also seemed like the A/C vents were pumping out moldy air. It was irritating to our allergies and we did not spend any more time than needed in our room.

2026-10-12 • via Nuitee
J
Jennifer • couple • us
10
2026-10-12 • via Nuitee
M
Michael • couple • at
10
2026-10-11 • via Nuitee
C
Carlos Fernando • couple • us
8
Cons:

Precisam reformar!

2026-10-11 • via Nuitee
E
Elliot • solo_traveller • us
2
2026-10-10 • via Nuitee
V
Valeria • solo_traveller • ar
10
2026-10-09 • via Nuitee
E
Einat • couple • il
1
Very bad
Cons:

The worst hotel service I have ever experienced. The facilities don’t work properly, there is a terrible sewage smell, and the attitude from the front desk staff was absolutely awful and disgraceful.

2026-10-07 • via Nuitee
M
mikky • family_with_children • us
1
2026-10-07 • via Nuitee
J
Juan • solo_traveller • py
10
2026-09-19 • via Nuitee
J
JOSE • couple • ar
1
Pésima no lo pondría recomendar a nadie
Pros:

Bien ubicacion

Cons:

Estuve 27 días el aire acondicionado muy malo no podíamos dormir de noche por el calor nos cambiaron de pieza y fue lo mismo el wifi pésimo se iba la señal permanentemente y la manager garcia que me atendió lo único que decía I am sorry

2026-09-19 • via Nuitee
B
Bechech • couple • ar
7
Pros:

La ubicación y la playa. La amabilidad de la gente del Front Desk, Noelia y Ernest

Cons:

Carísimo el parking , mala relación precio calidad, no te dan pantuflas, ni espejo de aumento en los baños, tuve problemas de limpieza.

2026-09-18 • via Nuitee