Extended Stay America Select Suites - Richmond - Innsbrook

Hotels
•
Extended Stay America Suites
7 (327 reviews)
10060 W. Broad Street , Richmond , us
+1 804-747-0840

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean room despite initial concerns
Cons:
Bugs in the room
Issues with requests and amenities

Categories

Cleanliness
5.5
Mentioned issues with bugs and dirty hallways, affecting overall cleanliness.
Service
8.5
Staff received positive feedback for helpfulness and friendliness.
Location
7.5
No specific sentiment mentioned, assigning a neutral score as it was not highlighted.
Room Quality
6.5
Rooms described as outdated and issues with cleanliness noted.
Amenities
6.5
Lack of a breakfast area and issues with pet fees mentioned.
Value for Money
7.5
No specific sentiments provided; neutral score assigned.
Food and Beverage
7.5
No specific sentiments provided; neutral score assigned.
Overall Experience
6.5
Mixed feedback with some positive experiences but several complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:50

Property Description

Fully Equipped Kitchen in Every Room
Extended Stay America - Richmond - Innsbrook offers a homely touch with fully equipped kitchens in all rooms, perfect for longer stays. Each kitchen comes complete with a stovetop, microwave, and fridge for your convenience.

Convenient Amenities for Extended Stays
Enjoy the convenience of laundry and ironing facilities, along with upgraded bedding featuring extra pillows. Whether you're here for business or leisure, we ensure a comfortable and hassle-free stay.

Complimentary Grab-and-Go Breakfast and Free Parking
Start your day right with a free grab-and-go breakfast served daily, including a variety of options. Benefit from free onsite parking, making it easy to explore nearby attractions like Short Pump Town Center and the Science Museum of Richmond.

Book your stay at Extended Stay America - Richmond - Innsbrook now for a delightful extended stay experience!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.
Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7
Based on 327 reviews
Cleanliness: 5.5
Service: 8.5
Location: 7.5
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 6.5
C
Cynthia • family_with_children • us
5
2026-07-20 • via Nuitee
C
Charnelle • couple • us
1
I ended up leaving not staying because the smoke smell was getting to me
Pros:

Staff

Cons:

Wasn’t clean room smell like smoke I don’t smoke I have asthma

2026-07-20 • via Nuitee
K
Kerri • family_with_children • us
5
The staff was nice but the room was not.
Pros:

The man working the next morning was very nice and even gave us waters while we waited for an uber.

Cons:

The room was dirty, had roaches, and the tv remote wouldn’t work. I went to the front desk and they gave me a new remote but it still didn’t work with the tv but I didn’t go back about it bc it wasn’t a huge thing.

2026-07-18 • via Nuitee
A
abdelkarim • couple • fr
1
Cons:

Sale, mal entretenu, wifi très faible voir inexistante, personnel incompétent

2026-07-07 • via Nuitee
A
Antoinette • couple • us
10
2026-06-28 • via Nuitee
J
Janalee • family_with_children • us
2
2026-06-28 • via Nuitee
T
Tyrell • couple • us
10
2026-06-25 • via Nuitee
J
Joey • couple • us
1
I even met the general manager he looks like he smoke crack
Pros:

Nothing

Cons:

The building was falling apart the room they tried to give us had the light fixture laying on the floor in the bathroom never seen nothing like it plenty of safety hazards I wouldn’t stay at this hotel I’m serious

2026-06-15 • via Nuitee
C
Curt • family_with_children • us
2
Stayed ONLY because we HAD to!!
Pros:

There was none!!!

Cons:

Staff mixed up our room with another client and just told us they couldn't do anything about it. When we pressed about calling the manager, who was on vacation, the attendant threatened to call the police on US!! No sofa bed in the room we had to stay in. No change in price for a lesser room. No trashcan in the rooms, lobby or outside!!! People gathered drinking in the parking lots until LATE!!

2026-06-08 • via Nuitee
F
Frances • solo_traveller • us
3
2026-05-26 • via Nuitee
B
Barbara • family_with_children • us
5
I feel my room could have been much better, but it was for only one night so it was ok
Pros:

I like the location it was very close to the place where we were going to

Cons:

I didn't like the idea that the receptionist had us to check out the only three rooms that was left before paying and that the TV didn't work after trying out a couple of tv remote control and sorry to say that we seen a couple of roaches crawling around the room, also it didn't smell clean.

2026-05-26 • via Nuitee
B
Brooks • couple • us
2
Very much not worth the money paid.
Pros:

Size of room was okay

Cons:

The staff was very unprofessional. My check in time was three and I didn't see a worker for almost 45 minutes to check in. The bed was very uncomfortable and the shower wouldn't let us the temperature of the water.

2026-05-24 • via Nuitee
R
rheagan • extended_group • us
10
2026-05-17 • via Nuitee
Z
zhanna • family_with_children • us
1
2026-05-13 • via Nuitee
R
Ruben • couple • us
5
2026-05-11 • via Nuitee
A
Alexus • family_with_children • us
3
Rooms weren't very clean
Pros:

Nothing

Cons:

First room was dirty with stained sheets

2026-05-11 • via Nuitee
S
Shaiden • couple • us
7
2026-05-10 • via Nuitee
E
Edwin • solo_traveller • us
6
2026-04-30 • via Nuitee
R
Rodrigo • solo_traveller • us
10
2026-04-20 • via Nuitee
A
Aaron • family_with_children • us
8
Pros:

Customer service, quiet and comfortable, ease of access

Cons:

The shower, the television size, a damp odor in the air, upgraded furniture

2026-04-12 • via Nuitee