Embassy Suites by Hilton Raleigh Durham Research Triangle

Hotels
•
Embassy Suites Hotels
8.3 (418 reviews)
201 Harrison Oaks Boulevard , Cary , US
+1 919-677-1840

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
On-site restaurant and full breakfast with made-to-order options
Evening drinks/snacks reception
Good pool
Helpful/front-desk staff (battery assistance, prompt extra bedding)
Spacious, quiet rooms and pleasant location
Cons:
Stained/dirty sofa beds and isolated mold/roach droppings
Uncomfortable beds and a small/rusted tub
Early check-in/rollaway bed miscommunications and failures
Unexpected or duplicated paid parking fees (PMC)
Shuttle boarding/operational issues leading to delays

Categories

Cleanliness
6.5
Multiple guests reported stained/dirty sofa beds, mold, old food in seating and apparent insect droppings; one guest did note a very clean room, resulting in a mixed but below-average cleanliness score.
Service
9.4
Staff provided notable helpful service (quickly brought extra bedding, assisted with a dead car battery, attentive breakfast clearing), though there were some front-desk communication failures about early check-in and parking disputes; overall strong service performance warranted an above-average score.
Location
9
Location praised as convenient (easy access to concert) and pleasant (tree-lined road); guests found it desirable for the activities they had planned.
Room Quality
7.2
Rooms described as spacious, quiet and comfortable by several guests, but issues included an uncomfortable bed, missing rollaway, stained sofa bed and a small/rusted tub, producing a moderate score.
Amenities
9
Strong amenities: pool, on-site restaurant, evening drinks/snacks reception and shuttle service (though shuttle boarding had operational issues) made amenities a clear positive.
Value for Money
7.5
Some guests felt the price was reasonable and liked included breakfast/reception, but unexpected/duplicated paid parking fees and extra-charge confusion (early check-in) lowered perceived value.
Food and Beverage
9
Breakfast received high marks (made-to-order omelets, good selection, real dishes) and evening snacks/drinks were enjoyed by guests, supporting a strong F&B score despite isolated cleanliness-related food-area complaints.
Overall Experience
8.8
Overall stays ranged from 'terrific' to 'okay' — many guests enjoyed the accommodations and amenities but recurring cleanliness and operational issues (parking, rollaway, shuttle boarding) tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located in Cary, North Carolina, the Embassy Suites is a short distance from Research Triangle Park and Raleigh-Durham International Airport, making it the perfect choice for business travelers and tourists alike.

Amenities Galore
Enjoy a range of amenities including an indoor pool, fitness center, 24-hour business center, and the delicious Bistro in the Park restaurant. Don't forget to unwind at the complimentary evening manager's reception.

Suite Perks
Each suite at the Embassy Suites Raleigh Durham-Research Triangle Park is equipped with modern conveniences such as refrigerators, microwaves, coffee makers, two TVs, video games, and high-speed internet access.

Ready to experience comfort and convenience at its best? Book your stay at the Embassy Suites today!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
It's recommended to bring your own vehicle since this property is not serviced by public transportation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: RDU

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 418 reviews
Cleanliness: 6.5
Service: 9.4
Location: 9
Room Quality: 7.2
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 8.8
V
Vernon • extended_group • us
9
Pros:

Restaurant on site and full breakfast

Cons:

The bed was not comfortable and our sofa bed had noticeable stains, we reported to staff so we would not be charged

2026-10-25 • via Nuitee
J
janine • couple • us
10
Drove 3 hours and met my daughter. Went to a concert. Easy to get to the concert. Loved the room. Not bad for the price.
Pros:

It was beautiful. Enjoyed the evening drinks and snacks. Never had that before. Great pool. Room was very clean and quiet. Did mot want to leave.

Cons:

Payed parking!’ Was not expecting that!!!

2026-10-22 • via Nuitee
T
Tiffany • family_with_children • us
7
Nice hotel and area, but I'll pick another hotel next time.
Pros:

The decor and look of the hotel were very nice. The breakfast was very good as well. They offered made-to-order omelets, and the serve-yourself options were yummy. I liked that they used real dishes, and the staff who walked around made sure dirty dishes and trash were removed, which kept it clean. The breakfast hours on the weekend were great (7:30 am -10:30 am). The location is down a tree-lined road, which is pretty. The room was spacious and comfortable.

Cons:

I chose the early check-in and late check-out option (which cost extra) and requested a rollaway bed when I booked. I called the week before my trip to confirm the reservation and was told I needed to call the morning of and talk to the front desk. When I did, they said they don't offer early check-in and don't know why Booking would offer that, but it shouldn't be a problem to check in a few hours early (check-in is 4 pm, and I wanted to check in at 1 pm) and that they have a rollaway bed. I arrived at the hotel closer to 2 pm and was tartly told that there is already a long waiting list for early check-in. Ended up not getting back to actually check in after 11 pm due to the events we were down there for, and when we got to the room, there was no rollaway bed, and we were told they don't know where they are at. Luckily, I brought my blow-up mattress as a backup. I did need a second set of bedding, which was brought up asap. There is also a $12 parking fee that uses a PMC. I was charged twice for the fee, and when I asked the front desk, I was told they had nothing to do with it and that I'd have to contact them.

2026-10-19 • via Nuitee
S
Sade • couple • us
9
2026-10-17 • via Nuitee
V
Viviann • family_with_children • us
6
It was okay
Pros:

Pool

Cons:

Mold, dirty sofa bed with no linens, old cookies in seats, obvious roach droppings.

2026-10-12 • via Nuitee
E
Epstein • solo_traveller • us
1
2026-10-10 • via Nuitee
N
Nicole • family_with_children • us
9
Enjoyed my stay
Cons:

Tub was to small and rusted. need to change.

2026-10-08 • via Nuitee
B
Bianka • solo_traveller • pr
10
2026-09-19 • via Nuitee
V
Victor • couple • us
10
2026-09-19 • via Nuitee
S
Shawn • couple • us
10
Our stay was terrific.
Pros:

Stayed at the hotel one night before flying to another city leaving our car parked at the hotel. Always love the accomodations at Embassy Suites. Upon returning from our trip to the hotel my car had a dead battery and it was late at night ( an internal light had been left on the car). One of the hotel desk attendants was very helpful and offered the assistance of a battery pack assist. The car started immediately and we were on our way. Avoided what could have been a costly expense. Thank you to the awesome gentleman working late night customer service in the hotel.

Cons:

The night we stayed we had a 6am flight on Monday morning. Being Labor day airport traffic was heavy. Wanting to avoid any delays we signed up on the register and were the first ones to post in the waiting area for the shuttle service to the airport. We arrived in the pick up area at 320 am so we could be the first on the shuttle at 4am. Others began arriving around 350am with a large group requiring 11 bags of luggage arriving at 355 am, The shuttle driver did not follow any sequence in boarding passengers. To shorten we were not allowed on the first transport. At 445am the shuttle returned and we were able to get to the airport. Airport security was backed up and we did not board our plane until minutes before take off. Too close for comfort. I suggest that hotel guests be given first access to airport to shuttle service when they have paid for parking.

2026-09-16 • via Nuitee
T
Tryce • family_with_children • us
8
2026-09-16 • via Nuitee
L
LaChelle V • solo_traveller • us
7
2026-09-04 • via Nuitee
E
Earl • solo_traveller • us
10
2026-08-30 • via Nuitee
B
Betty Von • couple • us
10
2026-08-30 • via Nuitee
J
Jordona • family_with_children • us
7
Beautiful hotel with a few hiccups
Pros:

The Hotel itself was lovely. Beautiful and modern decor.

Cons:

The pool area wasn’t properly maintained and limited towels available.
No sheets available for pull out sofa and an empty bottle of whiskey was found hidden in the cushions.

2026-08-27 • via Nuitee
L
Larry • couple • us
8
My stay was comfortable enough that I would stay again.
Cons:

There was hair in my food.
The shower/tub faucet area needs repair

2026-08-20 • via Nuitee
P
Paul • couple • us
10
2026-08-19 • via Nuitee
F
Fanta • solo_traveller • us
10
2026-08-19 • via Nuitee
I
Ingried • extended_group • us
10
Great hotel with amazing employees.
Pros:

The employees made this stay so wonderful. Each one we came into contact with was just so accommodating and happy.

2026-08-12 • via Nuitee
V
Vickie • family_with_children • us
6
It was unacceptable for price
Pros:

It was ok however the seating cushions were old and unraveling the bath tub needed replacement.

The food was ok but breakfast was cold possibly warmers wasn’t working?

Cons:

The accommodations need updating especially bathrooms.

2026-08-12 • via Nuitee