The Willows Hotel

Hotels
9 (992 reviews)
555 West Surf , Chicago , US
+1 773-528-8400

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Courteous staff
Cons:
Cleanliness issues
Noise from outside

Categories

Cleanliness
8.23
There were reports of a ripped mattress pad and the hotel being old and needing updates.
Service
9.7
Staff were described as courteous and helpful, despite some complaints about the service.
Location
10
Multiple reviews praised the great location and convenience.
Room Quality
8.74
Rooms were generally comfortable, but some had issues like noise and temperature.
Amenities
8.69
Basic amenities mentioned, but lack of some items like coffee in rooms and issues with room service.
Value for Money
9.22
Some guests found it reasonable for the location, but others found prices high for the quality.
Food and Beverage
8.18
No breakfast included and some complaints about room service prices.
Overall Experience
9.23
Various experiences were mentioned, but many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:09

Property Description

Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.

Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.

Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details.

Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail.

Please note that for reservations of 5 rooms or more different policies apply:
-50% of the total amount will be charged by the property after the reservation is made.
-If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

9
Based on 992 reviews
Cleanliness: 8.23
Service: 9.7
Location: 10
Room Quality: 8.74
Amenities: 8.69
Value for Money: 9.22
Food and Beverage: 8.18
Overall Experience: 9.23
A
amit • solo_traveller • gb
9
Pros:

The room was spacious, clean, the staff were friendly. It was in a good location.

Cons:

I think it was a little pricey especially as there was no fitness centre or breakfast included

2026-09-19 • via Nuitee
C
Carla • solo_traveller • us
10
Pros:

Location

Cons:

The lobby could be better utilized

2026-09-13 • via Nuitee
R
Robin • couple • nl
6
Ok
Pros:

De locatie

Cons:

De kamer was wel heel klein

2026-09-12 • via Nuitee
B
Byron • solo_traveller • us
10
I would highly recommend it. Covered garage parking is nearby and very easy to get to.
2026-09-09 • via Nuitee
P
Pauly • couple • us
10
2026-09-04 • via Nuitee
H
Helen • couple • us
10
2026-09-01 • via Nuitee
N
Neasan • couple • au
10
Perfect no-frills hotel in an exceptional location!
Pros:

Great location, very clean and spacious. Staff were exceptional, never felt like we bothered them. Cookies every day at 4pm, coffee and hot water 24/7. Delightful hotel!

Cons:

No complaints

2026-08-27 • via Nuitee
Y
Yuhan • solo_traveller • us
10
Pros:

the staff are very friendly and helpful

2026-08-24 • via Nuitee
G
Grinage • couple • us
10
2026-08-20 • via Nuitee
J
Jessica • couple • us
10
We enjoyed the care put into our stay
Pros:

So beautiful and anticipated our needs for our stay. The in room snacks and wine are a great touch. Our concierge Eric was very helpful and knowledgeable got us a cab when we needed a quick lift.

Cons:

We missed the cookie hour :)

2026-08-12 • via Nuitee
S
Sheri • solo_traveller • us
9
2026-08-11 • via Nuitee
W
Winifred • solo_traveller • us
10
2026-08-11 • via Nuitee
M
Melissa • solo_traveller • us
10
Convienent, quiet and beautiful location
Pros:

Great location! Walked to the beach and so many great restaurants close by.

2026-08-10 • via Nuitee
J
JOSE • family_with_children • sv
1
Dirty
Pros:

The property is in a good location

Cons:

Super dirty no room service to clean

2026-08-09 • via Nuitee
D
Deborah • couple • us
2
Terrible Stay
Pros:

The staff were very friendly and the location is good. The lobby always had water. Room was spacious. Bed and pillows were comfortable.

Cons:

Our king room smelled like a hockey locker room
- it was terrible. The shower curtain smelled musty. There was a hole in the robe hanging in the closet. And the teabags they provided were from Kroger. We paid $430 for all that and a ground floor view of a dirty back alley. The bed and pillows were very comfortable, but the smell never improved enough to sleep well. The very sweet attendant at the desk wanted to move us, but did not have the ability to do so on the computer. I have a feeling we were not the first people to have the issue with that room. In spite of kindly talking to the staff about it, no manager bothered to followed up with us at all either.

2026-08-06 • via Nuitee
J
john • couple • us
10
Very pleasant stay . will definitely be back
Pros:

Cozy and close to everything

2026-08-05 • via Nuitee
A
Ana • couple • us
10
2026-08-02 • via Nuitee
D
Deborah • solo_traveller • bw
3
Disappointing - good reviews made me book but the room was small, pokey, poorly air conditioned
Pros:

Location was central- walking distance to restaurants / eating was good.

Cons:

Room 236 was poor - very small, hot, loud air conditioner, small bathroom for US$600 +

2026-07-23 • via Nuitee
P
Pamela • couple • us
8
2026-07-19 • via Nuitee
J
jimbW5343BM • NONE
10
Wonderful Hotel in Lincoln Park
Pros:

A very reasonably priced hotel in the Lincoln Park area. Convenient restaurant options and easy Uber rides to Chicago attractions. One unusual feature is reasonable prices and options for the minibar items in each room.

2026-07-11 • via Tripadvisor