Best Western Brentwood

Hotels
•
Best Western
8.4 (1072 reviews)
5581 Franklin Pike Circle , Brentwood , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Noise from other guests
Problems with breakfast quality

Categories

Cleanliness
8.3
Most reviews noted cleanliness positively, but some had issues.
Service
8.7
Positive sentiment noted for friendly service, with some minor complaints.
Location
8.6
Convenient location mentioned positively, with some layout concerns.
Room Quality
8.1
Rooms were generally comfortable, but there were concerns about some beds.
Amenities
8.5
Amenities were adequate, with mixed feedback on breakfast.
Value for Money
8.6
Perceived as good value, especially for the price.
Food and Beverage
7.9
Breakfast received mixed reviews, some items noted as unappetizing.
Overall Experience
8.5
Overall, guests found their stay pleasant despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:10

Property Description

Convenient Location
Located off Interstate 65, the Best Western Brentwood offers easy access to Nashville city centre, just 16 km away.

Comfortable Accommodations
Each room features a flat-screen TV, small refrigerator, coffeemaker, and work desk, all within a cozy dark wood-furnished setting.

Great Amenities
Guests can enjoy a daily hot continental breakfast, complimentary WiFi, fitness room, business centre, and 24-hour desk service.

Book your stay at the Best Western Brentwood for a convenient and comfortable experience in Nashville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 1072 reviews
Cleanliness: 8.3
Service: 8.7
Location: 8.6
Room Quality: 8.1
Amenities: 8.5
Value for Money: 8.6
Food and Beverage: 7.9
Overall Experience: 8.5
D
Daniel • extended_group • us
8
2026-06-20 • via Nuitee
G
Gustavo • family_with_children • us
4
Pros:

Good size of bedroom

Cons:

Didn’t have elevator and air conditioner of the bedroom was not working, only the living air conditioner was working but it was not enough for both rooms.

2026-06-20 • via Nuitee
W
White • solo_traveller • us
8
2026-06-20 • via Nuitee
V
Víctor • couple • us
9
2026-06-15 • via Nuitee
L
Lisa • family_with_children • us
10
Pros:

Clean facility. Nice breakfast. Employees helpful.

Cons:

PILLOWS COULD HAVE BEEN FLUFFIER.

2026-06-12 • via Nuitee
A
Alexa • couple • us
9
2026-06-11 • via Nuitee
G
Gonzalez • solo_traveller • us
9
2026-06-09 • via Nuitee
D
Desiree • couple • us
1
Horrible would not recommend you’ll end up being lied to if you need something.
Pros:

Absolutely nothing, I seen a bug go into our room went to the front receptionist area to inform them and they did absolutely nothing about it. Stated I could buy my own bug spray to spray, stated that they would get the manager to call me have yet to hear anything from anyone, told me the head supervisor for house keeping would go into the room to inspect as well and they did not tried to tell me they did and we were in our room all day no one came. Just a horrible experience all around.

Cons:

Absolutely nothing, I seen a bug go into our room went to the front receptionist area to inform them and they did absolutely nothing about it. Stated I could buy my own bug spray to spray, stated that they would get the manager to call me have yet to hear anything from anyone, told me the head supervisor for house keeping would go into the room to inspect as well and they did not tried to tell me they did and we were in our room all day no one came. Just a horrible experience all around.

2026-06-08 • via Nuitee
C
Charlotte • family_with_children • us
10
Pros:

This was our second time staying at this location. Rooms always super clean and beds are so comfortable!

2026-06-08 • via Nuitee
J
Jessica • couple • us
10
2026-06-08 • via Nuitee
J
Joseph • couple • us
10
2026-06-06 • via Nuitee
A
Alice • couple • us
9
2026-06-04 • via Nuitee
H
Hill • couple • us
5
Just straight up ruled with an I don’t care attitude for people that are facing emergency situations
Pros:

Location

Cons:

Some of the staff giving me and my family very nasty looks like they didn’t want us there because we are African Americans and it made us feel unwanted and not appreciated

2026-06-02 • via Nuitee
S
Savana • couple • us
9
Great stay for the price
Pros:

Very spacious and beautiful on the outside

Cons:

Vent were dirty

2026-06-01 • via Nuitee
C
Charles • couple • us
6
Slept well-not again there however.
Pros:

Location wax good. The breakfast was excellent, but with very limited seating.

Cons:

Handicap room we booked was weird. Had to go through the bathroom to get to a closet. Only one night stand. No plugs on one side for phone, etc.
we changed rooms immediately for a smaller room, but still only one chair.

2026-05-31 • via Nuitee
B
Bill • solo_traveller • us
7
2026-05-28 • via Nuitee
E
Emily • couple • us
1
2026-05-26 • via Nuitee
F
Forrest • couple • us
7
Convenient, reasonable one night stay with accommodating staff.
Pros:

Very reasonable rate

Cons:

Breakfast was passable, not great but not bad.

2026-05-25 • via Nuitee
C
Carol • solo_traveller • us
10
Pros:

Loved this cute place!!! Room very spacious and bed extremely comfortable

2026-05-20 • via Nuitee
R
Raevyn • solo_traveller • us
1
Very unsatisfied
Pros:

I did not find anything about this place that I liked. We ended up getting a room next door at the Holiday Inn. I guess that i should have booked from the beginning.

Cons:

Let's address the smell as soon as you walk in the door. It's so overwhelming that my husband started having breathing issues within the first 5 mins. They use some kind of air fragrance and so overpowering. Then you get to the rooms, and you see hanging ceiling tiles and exposed piping in walls. The carpet is super outdated, and again, the smell is overwhelming.

2026-05-20 • via Nuitee