Best Western Brentwood

Hotels
•
Best Western
8.1 (985 reviews)
5581 Franklin Pike Circle , Brentwood , US
+1 925-634-6400

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff mentioned frequently
Convenient location, easy access from interstate
Comfortable beds and spacious rooms/suites
Good value/price for many guests
Parking available and safe for families
Cons:
Serious cleanliness issues reported (roaches, mildew, hair)
Inconsistent housekeeping (not cleaned daily or only partial cleaning)
No elevator in some reviews — problem for mobility/luggage
Mixed/poor breakfast offerings and breakfast-area upkeep
Maintenance problems in some rooms (leaks, falling sprinkler/drywall) and dated decor

Categories

Cleanliness
5
Multiple reviews report serious cleanliness failures (roaches, mildew smell, hair on surfaces, inconsistent housekeeping, falling drywall/sprinkler), driving this category well below average.
Service
8.8
Staff repeatedly described as friendly and helpful in many reviews, though one report of poor handling of a roach/refund complaint lowers this slightly below top marks.
Location
9.7
Location repeatedly praised (easy access from interstate, convenient, good for travel); a few mentions of proximity to a main road are minor negatives but overall excellent.
Room Quality
8
Mixed: many guests praised comfortable beds and large rooms/suites; others noted dated decor, awkward layouts (TV distance), shower/AC issues and some maintenance problems.
Amenities
8.2
Basic amenities present (breakfast, parking, suites, heated rooms), but lack of elevators, inconsistent housekeeping and breakfast-area upkeep reduce the score slightly.
Value for Money
8.5
Several guests call out good price and suitable value for a quick stay, though cleanliness and maintenance issues make value uneven for some guests.
Food and Beverage
7.5
Breakfast experiences vary widely from 'very good' to 'worst I've had'; some reviews note limited options (only bagels/white bread) and service/cleanliness issues in the breakfast area.
Overall Experience
9.1
Overall impressions are mixed but skew positive for location, staff friendliness and comfortable beds; major cleanliness/maintenance incidents negatively impacted some stays, creating variability in guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located off Interstate 65, the Best Western Brentwood offers easy access to Nashville city centre, just 16 km away.

Comfortable Accommodations
Each room features a flat-screen TV, small refrigerator, coffeemaker, and work desk, all within a cozy dark wood-furnished setting.

Great Amenities
Guests can enjoy a daily hot continental breakfast, complimentary WiFi, fitness room, business centre, and 24-hour desk service.

Book your stay at the Best Western Brentwood for a convenient and comfortable experience in Nashville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 985 reviews
Cleanliness: 5
Service: 8.8
Location: 9.7
Room Quality: 8
Amenities: 8.2
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9.1
G
Gera • couple • us
5
Good price. But you get what you pay for.
Pros:

The staff was very friendly. Good price for a quick stay.

Cons:

I don’t like that they don’t have elevators and for someone who recently had two foot surgeries it was a hassle carrying my luggage to the second floor. The facility was subpar. Not super dirty but not really clean either. It smelled like mildew when I first entered my hotel room. The room looked very dated as far as decor goes.

2026-10-28 • via Nuitee
C
Craig • solo_traveller • us
7
2026-10-28 • via Nuitee
L
Lisa • couple • us
10
2026-10-25 • via Nuitee
M
Madeline • extended_group • us
1
Terrible
Pros:

That it had 2 beds and a pull out bed. So 4 people could stay there comfortably

Cons:

When we got back to our room after a concert. There were roaches all in our room. Showed the front desk person pictures and one of the roaches. Didn’t give us a refund. Gave me the run around about a refund. Still have got a refund and my stay was almost a month ago. Told them we were checking out and leaving. While we were leaving there were roaches climbing up the persons door across the hall and in the door way of the exit. Will never stay there again and out 150 dollars

2026-10-24 • via Nuitee
D
David • family_with_children • us
9
My suite was just OK.
Pros:

The bed was comfortable.
And I always love a heated room.

Cons:

Didn't like the overhead shower head & my suite wasn't connected to the main building.

2026-10-18 • via Nuitee
C
Cathy • family_with_children • us
7
It was very nice and convenient. Breakfast was very nice
Pros:

The rooms were very nice and it was in a pretty quiet area
The staff was friendly and helpful.

Cons:

They didn’t come and clean the room daily and actually only partially cleaned our room 1 time

2026-10-17 • via Nuitee
R
Rupesh Kumar • family_with_children • us
10
Friendly staff, secured place to stay with family
Pros:

Very nice and safe place to stay with family. Friendly staff

2026-10-14 • via Nuitee
M
Morgan • couple • us
6
2026-10-12 • via Nuitee
J
James Hunter Isaacs Jr • solo_traveller • us
10
2026-10-09 • via Nuitee
S
Silvana • couple • us
10
Cozy to share
Pros:

I like that’s it great location

Cons:

I didn’t like that’s you have an elevator

2026-10-08 • via Nuitee
L
Lynn • couple • us
10
Excellent stay, lovely property
Pros:

We were pleasantly surprised at this hotel.
It was very clean and safe and I think must be newly renovated.
A very good breakfast was provided and we could not have asked for a better experience overall.
We would stay here again.

2026-09-17 • via Nuitee
A
Ashley • solo_traveller • us
7
Pros:

It was nice

Cons:

I had a few beds in the room

2026-09-17 • via Nuitee
T
Taylor • solo_traveller • us
8
Pros:

Yes it was very comfortable

Cons:

In a great location staff was friendly in the breakfast was good

2026-09-09 • via Nuitee
M
Martha • solo_traveller • us
10
Room accommodations, parking spot & breakfast were all excellent.
Pros:

Easy to get to from interstate

Cons:

Can’t think of anything

2026-09-07 • via Nuitee
D
Diana Marcela • solo_traveller • us
7
lo que buscamos, ubicación y camas cómodas
Pros:

Hola lo que buscamos, ubicación y camas cómodas

Cons:

Muy cerca de una vía principal, pero está bien

2026-09-07 • via Nuitee
H
Hall • solo_traveller • us
9
2026-08-31 • via Nuitee
D
Don • solo_traveller • us
9
2026-08-31 • via Nuitee
R
Robert • family_with_children • de
8
Pros:

Hotel ist verkehrsgünstig am Highway gelegen, Ideal für die Weiterreise. Zimmer war geschmackvoll eingerichtet und großzügig geschnitten.

Cons:

Frühstück kann man nicht empfehlen, nur Weißbrot / Bagels, kein Brotaufschnitt (Wurst oder Käse), kein Gemüse, wenig Obst.

2026-08-24 • via Nuitee
E
Elaine Jacobs • family_with_children • us
8
Pros:

Hotel was older, but had been freshly painted. Room was clean & comfortable. Breakfast was included.

2026-08-24 • via Nuitee
D
Darla • solo_traveller • us
8
Pros:

Easy to get to from the interstate. Rooms are large and clean.

2026-08-22 • via Nuitee