SureStay Plus by Best Western Santa Clara Silicon Valley

Hotels
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SureStay Plus Hotel by Best Western
8.3 (496 reviews)
859 El Camino Real , Santa Clara , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Cons:
Poor room quality
Noise issues
Limited amenities

Categories

Cleanliness
7.61
Some reviews noted cleanliness issues, including odors and a bug.
Service
9.08
Friendly and accommodating staff noted in multiple reviews.
Location
9.12
Multiple reviews praised the great location.
Room Quality
7.07
Some rooms reported issues like uncomfortable beds and noise.
Amenities
8.1
Amenities were generally adequate with some room for improvement.
Value for Money
8.56
Good value mentioned despite some negative aspects.
Food and Beverage
8.11
Breakfast was good but some reviews indicated it could be better.
Overall Experience
8.78
Generally positive experiences shared with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:04

Property Description

Convenient Location near Santa Clara University
Located less than a mile from Santa Clara University, SureStay Plus by Best Western Santa Clara Silicon Valley offers a prime location for visitors.

Modern Amenities for Comfort
Enjoy complimentary Wi-Fi, daily continental breakfast, and rooms equipped with a flat-screen cable TV, microwave, fridge, and coffee/tea-making facilities.

Exceptional Services and Facilities
Benefit from a 24-hour front desk, dry cleaning, laundry services, and a business center during your stay. Plus, the non-smoking hotel ensures a comfortable environment for all guests.

Experience the convenience and comfort of SureStay Plus by Best Western Santa Clara Silicon Valley. Book your stay now to explore nearby attractions like Great America and Winchester Mystery House.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 496 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.78
M
Matthew • extended_group • us
8
2026-05-30 • via Nuitee
J
Jamshed • solo_traveller • tj
8
Кто любит чистоту, не рекомендую
Pros:

Большой паркинг, красивый двор

Cons:

Было все очень грязно

2026-05-29 • via Nuitee
M
Michael • couple • us
10
2026-05-29 • via Nuitee
G
Galindo • couple • us
1
2026-05-28 • via Nuitee
M
Mario • solo_traveller • us
9
2026-05-27 • via Nuitee
R
Roberto • couple • nl
1
Disappointing return :(
Pros:

Nice location

Cons:

This was my 4th booking in 18m with positive remarks. However, this time I experienced a disappointing return: cleaning was under demand and they charged me wrongly the deposit and the twice the stay and after 10 days of back and forth they remit me to my bank to get this fixed. Not what I expected, definitely

2026-05-27 • via Nuitee
M
Moustafa • couple • us
8
2026-05-25 • via Nuitee
A
AlbertinaC • couple • us
9
Everything was good.
Pros:

It’s convenient for us cause we do volunteer work at the hall across the way.

Cons:

All was good

2026-05-25 • via Nuitee
A
Angela • solo_traveller • us
7
Pros and Cons
Pros:

The owner was very nice and stayed working until 1am to give us the room key when our flight was delayed by 3 hours. The location was great. The continental breakfast was good. The room was spacious and had temperature control. Appreciative of the complimentary toiletries, microwave, keurig, and mini fridge. The price was good compared to other hotels in the area.

Cons:

The room was not very clean. The floor did not look swept, and the walls near the floor (under the sink and in vanity area) were visibly dirty. Half of our towels were also dirty with dust. I believe they were clean at one point, but when we unfolded them, they had gray dust lines in the creases. The hanging towel near the sink had yellow stains on it. The couch seemed very dirty, so we were not comfortable sitting on it. The body wash smelled like playdough. This seemed overpriced for a room that was the quality of a motel vs hotel. We asked for room service for one day during our 3 night stay, but because we were still sleeping when they came at 10am, they never came back.

2026-05-22 • via Nuitee
L
Liscano-Beltran • solo_traveller • us
10
Pros:

Beds were so comfortable and room was very clean. Continental breakfast had a lot of varieties. The area was very quiet. . We stayed for 6 days due to spouses surgery and his hospital stay. It wasn't far from the hospital. Costco was near for gas and plenty of places to eat and shop.

Cons:

There is no elevator to the second floor. The refrigerator didn’t freeze our ice packs. But kept our food and drinks cold.

2026-05-21 • via Nuitee
O
Olivia • extended_group • us
8
2026-05-19 • via Nuitee
H
Heather • solo_traveller • ca
8
2026-05-19 • via Nuitee
B
Ballesteros • solo_traveller • us
10
2026-05-18 • via Nuitee
X
Xavier • solo_traveller • us
8
Pros:

The location was easy to find and quite clean.

2026-05-18 • via Nuitee
M
MMKH • solo_traveller • pf
9
2026-05-13 • via Nuitee
T
Tomáš • solo_traveller • cz
9
2026-05-12 • via Nuitee
R
Raymond • solo_traveller • us
9
2026-05-09 • via Nuitee
R
Raymond • solo_traveller • us
9
2026-05-09 • via Nuitee
C
Cruz • couple • us
7
2026-05-09 • via Nuitee
R
Rebeca • solo_traveller • us
9
Pros:

Breakfast was very good. Enjoyed the stay.

Cons:

Everything was fine.

2026-05-09 • via Nuitee