The Park Vista - A DoubleTree by Hilton Hotel - Gatlinburg

Hotels
•
Doubletree by Hilton
8.5 (1527 reviews)
705 Cherokee Orchard Road , Gatlinburg , US
+1 865-436-9211

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great views/location
Friendly, helpful staff
Excellent pools and slides
Warm welcome (fresh cookies)
Nice lobby/atmosphere
Some rooms comfortable and clean
Cons:
Moldy walls and cleanliness issues (stains, dirty carpet)
Outdated rooms and poor maintenance (chipped paint, door problems)
$20/day parking fee and other extra charges
Uncomfortable beds/noise/privacy issues
Cooking odors in mornings
Additional service fees (pizza, laundry) and tight parking

Categories

Cleanliness
6
Multiple reviewers reported moldy walls, stains on carpets, gross-smelling sheets and general lack of upkeep—clear cleanliness concerns.
Service
10
Service was consistently praised: staff described as kind, helpful and accommodating with warm welcomes (fresh cookies) and quick room service.
Location
10
Location and views were repeatedly called out as excellent and close to the park entrance; some noted proximity to busy streets or a rough approach road but overall location is a strong point.
Room Quality
7
Rooms are described as outdated with chipped paint, door issues, uncomfortable beds and needed refreshes for some guests, though some found rooms comfortable and clean.
Amenities
10
Pools, slides and the overall hotel atmosphere/lobby were frequently praised and seen as a major plus; gym and some facility maintenance were noted as weaker but amenities remain a highlight.
Value for Money
6
Many guests complained about paying $20/day for parking and other extra fees (laundry, pizza service, bottled water), and feeling the price didn’t match room quality.
Food and Beverage
9
Positive touches like fresh cookies and generally good breakfast offerings were mentioned, though some guests noted cooking odors in the mornings and extra service fees.
Overall Experience
10
Despite maintenance and fee concerns, many guests described the stay as wonderful, praising staff, atmosphere, views and amenities — overall sentiment is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodations with Stunning Views
Located just outside Great Smoky Mountains National Park, The Park Vista offers breathtaking views and upscale amenities. Each room features a private balcony and modern entertainment options, ensuring a comfortable stay.

Dining Experience at Vista Grill
Indulge in southern-inspired cuisine at Vista Grill, serving delicious meals throughout the day. Unwind with a refreshing drink at Firefly's Patio Lounge, perfect for relaxing after a day of exploring.

Convenient Facilities and Activities
Stay active at the on-site fitness center or host events in the spacious convention center. With a 24-hour snack shop and laundry facilities, every guest's needs are met seamlessly.

Book your stay at The Park Vista – A DoubleTree by Hilton Hotel – Gatlinburg for an unforgettable mountain getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.5
Based on 1527 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 7
Amenities: 10
Value for Money: 6
Food and Beverage: 9
Overall Experience: 10
K
Kayla • family_with_children • us
9
Pros:

The view

2026-11-06 • via Nuitee
A
Alex • couple • us
1
Overpriced and uncomfortable
Pros:

I liked the mountain location and the architecture of the building.

Cons:

Paid for a room upgrade. Room was on 1st floor over the bus stop and next to uce machine and cleaning closet. The room and building were not clean. There was hair all over. It was loud in the lobby and the sound carried into our room. The shower rattled when not running. The hotel was wildly overcrowded.

2026-11-05 • via Nuitee
R
Rachel • family_with_children • us
9
Beautiful Mountain View, neat hotel, great for family stay!
Pros:

Gorgeous Mountain View, super neat building inside. Nice pool area

Cons:

Wish they had continental breakfast included with price of stay

2026-11-04 • via Nuitee
L
Liping • couple • us
10
I’m happy to stay.
Pros:

The room is clean. The location is fabulous. It’s my second time to stay at the hotel.

Cons:

Nothing

2026-11-03 • via Nuitee
R
Ronald • couple • us
10
Excellent
Pros:

I enjoyed the location and the maountain view. Own a timeshare but had yet to stay in Gatlinburg. Refreshing to know of the area more now.

2026-11-03 • via Nuitee
L
Lori • couple • us
7
2026-11-02 • via Nuitee
N
Nong • couple • cn
10
下次还会选并推荐给朋友
2026-11-02 • via Nuitee
J
Jorge • family_with_children • us
10
2026-11-02 • via Nuitee
M
Melissa • couple • us
4
2026-10-31 • via Nuitee
M
Melissa • family_with_children • us
6
Pros:

We loved the view

Cons:

Our room had molding growing and we were not offered a discount or another room

2026-10-31 • via Nuitee
T
Tracy 35 • couple • us
10
2026-10-29 • via Nuitee
S
Silvia • family_with_children • us
9
2026-10-27 • via Nuitee
D
Danny • couple • us
4
Pros:

The location

Cons:

The furniture was cheap and extremely uncomfortable!!

2026-10-25 • via Nuitee
L
Loyd • couple • us
1
2026-10-25 • via Nuitee
D
Diana • family_with_children • us
2
Room was so outdated and poorly taken care of. It has gone down in quality and no longer is worth the price they charge.
Pros:

Property location is great, staff is friendly

Cons:

-Room was so outdated and poorly taken care of
-Door to get in wasn’t working properly, felt like you had to break into your room every time
-Price is too high for what you get
-Good luck parking close in the afternoon *plus it’s $20/day
-Smells awful like onions in the mornings when they cook breakfast, stinks up the whole place and your room
-Moldy walls behind the desk/dresser
-Chipped paint/stains on walls
-Shower temperature didn’t work, it would scald you or it would get very cold
-No privacy, you can hear everyone in their room, you can hear people brushing their teeth - it’s that bad
-Dirty carpet
-Uncomfortable beds
-Bed Sheets smelt gross not clean
-Outdated gym/ poorly maintained

2026-10-23 • via Nuitee
A
Annette • couple • us
9
2026-10-22 • via Nuitee
L
Lisa • couple • us
10
Cons:

Didn't like having to pay to park in their parking lot.

2026-10-21 • via Nuitee
J
Janice • couple • us
10
All of the staff were so kind and helpful. We loved the hotel.
Pros:

It was A beautiful hotel! So clean and beautiful.

Cons:

Everything was excellent!

2026-10-21 • via Nuitee
S
Stephen • family_with_children • us
1
2026-10-20 • via Nuitee
M
Mikail • couple • us
8
2026-10-20 • via Nuitee