Whites Hotel

Hotels
6.7 (2158 reviews)
38-42 Osborne Road, Jesmond , Newcastle upon Tyne , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor breakfast
Tired room quality

Categories

Cleanliness
6.1
Room was reported as shoddy and lacking basic hygiene supplies.
Service
8.06
Staff were friendly and helpful, though some issues with housekeeping.
Location
8.6
Convenient location for the city and public transport.
Room Quality
6.56
Rooms described as tired, with some lacking essential amenities.
Amenities
5.59
Insufficient toiletries and amenities reported.
Value for Money
7.05
Price considered reasonable, but quality lacking in some areas.
Food and Beverage
5.1
Breakfast options reported as poor with little variety.
Overall Experience
6.57
Mixed experience with several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:58

Property Description

Convenient Location
Located in leafy Jesmond, Whites Hotel offers easy access to popular attractions like the Metro Centre and Hadrian's Wall, making it the perfect base for exploring the Northumbrian countryside.

Dining and Entertainment
Indulge in a culinary journey at Blanc Bar and Lounge, where you can savor global cuisines while catching live sports on multiple plasma-screen TVs. The heated patio area is ideal for enjoying your meal al fresco.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen satellite TV, tea/coffee facilities, and complimentary mineral water. Stay connected with free Wi-Fi and rest assured with free secure parking (limited spaces available).

Book now to experience a delightful stay at Whites Hotel and receive a warm welcome along with top-notch services.

Important information:

The property is currently undergoing refurbishment in corridors and some bathrooms; guests may experience light disturbance during the day. All guests are required to pay £50 damage deposit on arrival per room. This can be paid cash or card and will be returned/refunded on departure as long as no damage is done to the rooms. When booking 5 or more rooms different policies and additional supplements will apply. Please contact property for details .Please note that there is no lift at the hotel.
Wednesday evenings are particularly busy in our bar due to the local student night. As a result guests staying in rooms above the bar may experience increased noise during the evening up until 10:30pm. We recommend that guests who are sensitive to noise take this into consideration when booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

6.7
Based on 2158 reviews
Cleanliness: 6.1
Service: 8.06
Location: 8.6
Room Quality: 6.56
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 5.1
Overall Experience: 6.57
V
Vish Prymas • solo_traveller • gb
8
2026-09-19 • via Nuitee
M
Mark • couple • gb
8
Great location for the Great North Run; Staff Excellent & made a good Weekend.
Pros:

Hard to find initially by car as the small car park is down a narrow street but had no problem with parking. Breakfast was very comprehensive for Continental breakfast and we ordered a cooked breakfast before departing home. It was good. Had dinner one night and it was good. There are a lot of extras such as sweets and apples, water you can help yourself too from reception and this is on top of hot drink facilities in the room.

Cons:

Although we managed the stairs it could be an issue for some but this is an old building with no lifts.

2026-09-18 • via Nuitee
J
John • solo_traveller • gb
8
Good Value and a vibrant place
Pros:

The pub and hotel itself was all good.

Certainly was a well used place and offered what I needed

Not a place my wife would stay at but as I was on my own it met the needs I had

2026-09-18 • via Nuitee
L
lisa • couple • gb
9
Fantastic stay
Pros:

The property was clean and well managed, room was enough for what we needed, clean and fresh, bed comfortable and clean, hair drier and iron board kettle all in the room shower with hose head and rain fall head for options plenty storage and windows were able to be opened up for to let air in. Noise level was up due to uni week but it was all closed down by 23:30 each night. Really good stay breakfast was good, cereals, fruit, toast, or a muffin snack, teas and coffee orange and apple juices all in our price we paid. We currently had somewhere booked when we arrived on mon afternoon but the hotel we stayed was awful this was booked on the tue and won’t look back which a difference. The young girls in the desk who allowed us to get food ordered at reception to avoid the noise and crowds at the bar was too standard very friendly nothing was too much for them. Unfortunately I didn’t catch the girls name but I appreciate everything.

Cons:

I can’t honestly say one thing at the moment

2026-09-17 • via Nuitee
C
Corso • solo_traveller • it
10
Pros:

Tutto meraviglioso

2026-09-17 • via Nuitee
T
teodor • solo_traveller • gb
10
2026-09-17 • via Nuitee
T
Thomas • solo_traveller • gb
1
Pros:

Room,shower.

Cons:

They did not service your room,attal 3 nights no toilet paper no clean bedding,they demanded 50 deposit for rooms which they did not like giving it back,but they did.

2026-09-16 • via Nuitee
S
Scott • solo_traveller • gb
4
2026-09-15 • via Nuitee
P
Paul • solo_traveller • gb
2
It was ok
Pros:

Nothing

Cons:

The rooms are very tiered

2026-09-14 • via Nuitee
C
Catriona • solo_traveller • gb
8
Pros:

Helpful friendly staff

Cons:

No lift

2026-09-14 • via Nuitee
A
Antonio • solo_traveller • at
8
Pros:

LAGE

Cons:

Boden weißt ein starkes Gefälle auf,daher steht Schrank ziemlich schief.

2026-09-14 • via Nuitee
E
Eve • couple • gb
6
2026-09-14 • via Nuitee
J
Jamie • extended_group • gb
7
What you would expect !
Pros:

Very friendly staff

Cons:

Great location

2026-09-13 • via Nuitee
M
Mossy • couple • ie
1
well below what the pictures and blurb indicated
Pros:

nothing

Cons:

a dump. pictures on website are missleading

2026-09-12 • via Nuitee
W
Winston • solo_traveller • nz
8
Pros:

Free parking

2026-09-11 • via Nuitee
L
lee • couple • gb
10
2026-09-11 • via Nuitee
D
David • solo_traveller • gb
9
Central location with friendly staff and bar
Pros:

This was my second visit. The hotel is clean and tidy with a decent size car park on the edge of Newcastle and very easy to find - there are signs to Osborne Road Hotels as you come off the main roads. The staff are very friendly and there is a nice DIY breakfast included in the cost. Room 111 has a big telly! It can be a bit noisy as this is quite a student area, but a room round the back is quiet even at busy times.

Cons:

Nothing really - just that it can be noisy if you are at the front.

2026-09-10 • via Nuitee
M
matthew • couple • gb
7
Pros:

Staff price

Cons:

Basic but ok for work

2026-09-08 • via Nuitee
J
John • extended_group • gb
8
Pros:

Staff were amazing

2026-09-06 • via Nuitee
G
Govind • couple • gb
1
Worse nightmare , disgusting
Pros:

Nothing

Cons:

I sent complaint to booking.com and hotel but no reply

2026-09-06 • via Nuitee