Whites Hotel

Hotels
6.7 (2061 reviews)
38-42 Osborne Road, Jesmond , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Fax/photocopying
Non-smoking throughout
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor breakfast
Tired room quality

Categories

Cleanliness
6.1
Room was reported as shoddy and lacking basic hygiene supplies.
Service
8.06
Staff were friendly and helpful, though some issues with housekeeping.
Location
8.6
Convenient location for the city and public transport.
Room Quality
6.56
Rooms described as tired, with some lacking essential amenities.
Amenities
5.59
Insufficient toiletries and amenities reported.
Value for Money
7.05
Price considered reasonable, but quality lacking in some areas.
Food and Beverage
5.1
Breakfast options reported as poor with little variety.
Overall Experience
6.57
Mixed experience with several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:58

Property Description

Convenient Location
Located in leafy Jesmond, Whites Hotel offers easy access to popular attractions like the Metro Centre and Hadrian's Wall, making it the perfect base for exploring the Northumbrian countryside.

Dining and Entertainment
Indulge in a culinary journey at Blanc Bar and Lounge, where you can savor global cuisines while catching live sports on multiple plasma-screen TVs. The heated patio area is ideal for enjoying your meal al fresco.

Comfortable Accommodation
Each room is equipped with modern amenities including a flat-screen satellite TV, tea/coffee facilities, and complimentary mineral water. Stay connected with free Wi-Fi and rest assured with free secure parking (limited spaces available).

Book now to experience a delightful stay at Whites Hotel and receive a warm welcome along with top-notch services.

Important information:

The property is currently undergoing refurbishment in halls and some bathrooms; guests may experience light disturbance during the day. All guests are required to pay £50 damage deposit on arrival per room. This can be paid cash or card and will be returned/refunded on departure as long as no damage is done to the rooms. When booking 5 or more rooms different policies and additional supplements will apply. Please contact property for details .Please note that there is no elevator at the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 3 years old stay for free when using an available cot.
    Children from 2 years old to 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for £15 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for £25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 2061 reviews
Cleanliness: 6.1
Service: 8.06
Location: 8.6
Room Quality: 6.56
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 5.1
Overall Experience: 6.57
R
Ronald couple nl
7
Vriendelijk personeel veel lawaai van onderliggend terras tot 12 uur
Pros:

De prijs €53 twee personen met simpel ontbijt en gratis parkeren mooie badkamer

Cons:

Matras was wat wiebelig

2026-05-30 via Nuitee
J
Janet solo_traveller au
6
2026-05-28 via Nuitee
A
Arty solo_traveller ie
6
2026-05-28 via Nuitee
G
Gracie extended_group gb
10
2026-05-26 via Nuitee
N
Nicholas couple gb
7
2026-05-26 via Nuitee
J
Jordan solo_traveller gb
10
2026-05-26 via Nuitee
J
Jordan solo_traveller gb
10
2026-05-26 via Nuitee
M
Michael couple gb
4
2026-05-24 via Nuitee
S
Steve solo_traveller gb
2
Not the best
Pros:

Location for bars and restaurants

Cons:

Booked with breakfast, but wasnt made clear it was only cereal or toast and had to pay extra for a full breakfast. No coffee and no staff.
Drains were blocked up during the night so had to sleep with the windows open due to the smell.
All together, not the best and completely needs a revamp as the whole building needs updating

2026-05-22 via Nuitee
I
Igwe solo_traveller ie
10
Excellent Experience
Pros:

The staff were friendly and helpful. The hotel room was very neat, and the bed was comfortable. The location is perfect for getting around Newcastle.

Cons:

Nothing

2026-05-21 via Nuitee
I
Irabor solo_traveller gb
1
Pros:

The place was alright.

Cons:

my car was almost burgled, which leaves a huge dent on my car

2026-05-21 via Nuitee
G
gary extended_group gb
9
Excellent value, location and staff
Pros:

Great staff , location

Cons:

Nothing

2026-05-21 via Nuitee
Y
Yannis solo_traveller gb
5
Cons:

Very noisy. Music from bar until 2:30am.

2026-05-19 via Nuitee
J
Jones couple gb
5
Value for money
2026-05-19 via Nuitee
R
Rodgerson solo_traveller gb
10
2026-05-17 via Nuitee
A
Andrew solo_traveller gb
6
Priced right
Pros:

Good location

Cons:

Door would not double lock. Sink plug would not plunge Moth eaten curtain.

2026-05-17 via Nuitee
N
Nicky solo_traveller gb
8
Suits me fine
Pros:

All good

Cons:

Downstairs areas getting well worn

2026-05-17 via Nuitee
V
Ver Sixto extended_group ph
7
2026-05-16 via Nuitee
N
Nicola couple gb
5
Noisy
Pros:

Good shower with consistent temperature.
Bed was comfortable.
Sockets by bed.
Close to shops, restaurants etc.

Cons:

The main problem was the noise. On one of the three nights I stayed, the pub/club was very busy downstairs and very loud, even though my room was on the second floor. Also there was continual humming noise in room - sounded like boiler or generator or something. If it hadn’t been for the noise I would have scored this hotel more highly.

2026-05-15 via Nuitee
M
matthew couple gb
7
Pros:

Price
Staff

Cons:

£50 deposit
Breakfast extremely simple buffet
Very noisy bar below

2026-05-15 via Nuitee