Adina Apartment Hotel Melbourne

Hotels
•
Adina
8.6 (2675 reviews)
189 Queen Street , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Need for better maintenance

Categories

Cleanliness
7.74
Room was very dusty and carpet dirty.
Service
9.21
Reception staff always helpful and friendly.
Location
9.25
Location was great and a close walk to the CBD.
Room Quality
8.2
Rooms were comfortable, with great size and layout.
Amenities
8.23
Limited cooking utensils and the kitchen could be better stocked.
Value for Money
8.69
Paid top dollar for the stay during peak season.
Food and Beverage
8.74
No room service available, not informed on check-in.
Overall Experience
8.71
Overall enjoyed the stay, but improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Luxurious Self-Contained Apartments
Adina Apartment Hotel in Melbourne CBD offers modern self-contained apartments with Italian furniture and ample natural light. Guests can choose from apartments with kitchenettes or full kitchens, all featuring spacious seating areas.

Relaxation and Fitness Amenities
Enjoy a refreshing swim in the swimming pool, unwind in the sauna, or stay active in the fitness centre. Perfect for both relaxation and staying fit during your stay.

Convenient Location and Local Attractions
Just a short walk from Bourke Street Mall, our hotel is conveniently located near popular attractions like the Old Melbourne Gaol and the National Gallery of Victoria. Let our tour desk help you explore the best of Melbourne.

Ready to experience luxury and convenience in Melbourne CBD? Book your stay at Adina Apartment Hotel now!

Important information:

Please note that all guests are required to present a valid credit card and photo ID upon check-in.

Please note that this hotel has a strict "No Party Policy". Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

Guests receive unlimited wifi per room for up to 4 devices for the duration of their stay.

Please note that all guests are required to present a valid credit card and photo ID upon check-in.

Please note that this hotel has a strict "No Party Policy". Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

Please note that a 1.2% surcharge applies for payments made with Visa, Mastercard, American Express or China UnionPay.

Please note that a 2.5% surcharge applies for payments made with Diners Card or JCB.

Please note that guests receive 100MBs of free WiFi per room, per 24 hours. Additional data is available for AUD 9.95 for the remainder of the 24 hours, for up to 4 devices per room.

When booking 9 rooms or more, different policies and additional supplements may apply.

Please note bookings over 7 nights will only receive a weekly housekeeping service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 4 years old and over stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 2675 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
N
nige67 • Couples • Melbourne, Victoria
8
Great stay at the Adina
Pros:

Enjoyed a very pleasant stay at Adina Queen Street. The reception team provided faultless service, making check in and our overall experience seamless. Our apartment style room was spacious and comfortable, which is always our preference, and we were lucky to have one with a balcony.

While the TV and a few appliances were a little dated, it’s clear upgrades are already in progress. The location is excellent, with plenty of restaurants and cafes nearby, making it easy to explore the area. We would happily stay here again.

2026-05-16 • via Tripadvisor
M
My Linh • couple • vn
8
Bình thường
Pros:

Bình thường

Cons:

Bình thường

2026-05-15 • via Nuitee
T
TimHart54 • family_with_children • au
9
2026-05-15 • via Nuitee
R
Robyn • solo_traveller • au
8
2026-05-14 • via Nuitee
L
Lisa • family_with_children • au
10
Pros:

Good and great

2026-05-14 • via Nuitee
J
Jessica • solo_traveller • au
7
Pros:

Staff were reallynnice and helpfull, location was great.

Cons:

Appartment was dusty and there were crumbs all over the floor, all surfaces were slightly grimy and the bed was a hard spring mattress, we stayed in the penthouse.

2026-05-14 • via Nuitee
J
Jonathan • couple • au
10
2026-05-12 • via Nuitee
R
Rachel • couple • nz
8
2026-05-11 • via Nuitee
A
Abbie • extended_group • au
8
2026-05-11 • via Nuitee
J
Jterlizz • NONE
4
Horrible Communication, good location
Pros:

Stayed here while travelling internationally with our infant and unfortunately the experience was quite disappointing. We had specifically booked a room with a baby cot, however no cot was set up upon arrival and when one was eventually brought to the room, we discovered it had an extremely hard base with no mattress. While the hotel later explained this complies with Australian regulations, this was never communicated beforehand and came as a surprise for a week-long family stay.

What made the experience worse was the inconsistent communication from staff. We were told different things by different employees regarding possible solutions and pricing for a rollaway bed, with the cost changing multiple times throughout the discussions. We also had to repeatedly follow up ourselves rather than receiving proactive updates.

The management team was polite in their responses, but overall the situation was handled poorly and created unnecessary stress during our stay. The location is good, but the customer service and communication significantly impacted our experience.

2026-05-10 • via Tripadvisor
L
Luke • family_with_children • au
10
2026-05-10 • via Nuitee
C
Carol • extended_group • au
10
2026-05-10 • via Nuitee
L
Laura • couple • au
10
2026-05-10 • via Nuitee
A
Andrea • solo_traveller • au
8
2026-05-10 • via Nuitee
K
Kim • solo_traveller • au
10
Pros:

Very spacious apartment close to lots of restaurants and entertainment

2026-05-09 • via Nuitee
J
Justin • couple • au
9
Pros:

Clean and great location

Cons:

Shower

2026-05-08 • via Nuitee
D
Diane • extended_group • au
9
It was truly fabulous!
Pros:

Great view, spaciousness, cleanliness, location… Everything!

2026-05-07 • via Nuitee
P
Peter • solo_traveller • us
9
Spacious and comfortable
Pros:

It’s a very comfortable space.

Cons:

The bath kitchen are a bit dated, but it’s clean and all very usable.

2026-05-07 • via Nuitee
M
Matthew • solo_traveller • au
10
2026-05-07 • via Nuitee
B
BenC12011998HES • NONE • Melbourne, Victoria
10
Truly fantastic!
Pros:

What a wonderful stay! Everyone encountered from check-in to check-out was just so great. All requests and extra information we needed was provided with a smile and lovely conversation, thanks so much Adina Melbourne team for making this short trip feel like a week long break! Cannot recommend enough!

2026-05-06 • via Tripadvisor