Sheraton Minneapolis West Hotel

Friendly staff, very clean and comfortable. It was quiet, and again very, very clean!

Clean, quiet

The room was comfortable and the bed was amazing.

Close to everything

Good location. Clean and comfortable

We enjoyed the breakfast for the variety of choices offered and for its quality.

I live nearby and was having a horrible day where my basement flooded and AC broke. I booked this hotel for my family for the night until I could get things fixed. Kendra and McKenzie right away made me feel at home and gave me vouchers given my situation. They were extremely friendly and turned a horrible day into a great night. Thank you!

I like the location of the property for where I was going on this trip.

Clean rooms convenient location

Sheraton Minneapolis West has truly become my go‑to hotel whenever I’m in Minnetonka, and this stay reminded me exactly why. Joseph has done it again — his superb service, patience, and professionalism while handling the front desk alone is nothing short of impressive. He consistently makes check‑in smooth and welcoming. Thank you, Mackenzie, for your kind and encouraging words my angel in disguise. Love and appreciate you. I also want to highlight Kendra, who is an absolute gem. She’s encouraging, helpful, and manages a busy front desk with ease. Her upbeat spirit and that smile of pure gold brighten the entire lobby. She multitasks effortlessly and treats every guest with genuine care. I sincerely recommend she be considered for a management position she has all the qualities of a true leader.
Veronica at the bar deserves her flowers too. She is such a sweetheart. She remembered my drinks, made fantastic recommendations, and showed incredible patience. She treated me like the queen that I am, and I appreciated every moment of her hospitality. Thank you, ladies and sir, for the OUTSTANDING SERVICE.
This hotel has everything I need — the mall right across the street, a beautiful walking trail, and a peaceful atmosphere. I absolutely loved my stay while preparing my house, and I’m happy to say this is officially my favorite place to stay in Minnetonka.
Thank you again, Joseph, Mackenzie, Veronica and Enesto at breakfast, Sheraton Minneapolis West team that served me. You all make every visit special.

When we first checked in, we were given a room without a full sized closet. We couldn't hang our clothes without them dragging on the floor. Fortunately, they were able to give us a different room.
In spite of the atrium design, the room that we had was quiet.

The location was great.

Came here for work, usually book Hilton but my manager recommended this place and I’m up for promotion this quarter.

Anyway… I was charged $7.05 for a 16oz can of sparkling water. That’s absolutely nuts, I’ve traveled far and wide and I’ve never paid that much for 16oz of my favorite drink, as an avid sparkling water drinker this hurts, I feel targeted.

The customer service here is great, love the layout and my stay was exceptional, but I feel like I got robbed :(

Staff was very helpful and accommodating. breakfast was great. Front desk Brandon and the young ladies were cheerful, knowledgeable willing to help etc

⭐☆☆☆☆ ABSOLUTE WORST HOTEL EXPERIENCE I HAVE EVER HAD

I woke up during my stay to find my hotel room flooded with contaminated toilet water. The water spread throughout the room, damaging my personal property, including electronics, clothing, and other belongings.

The flooding itself was bad enough, but what happened afterward was even more concerning.

After the incident, I personally observed hotel staff placing fans in the room to dry it out. What I found troubling was that, to my knowledge, the carpet was not replaced, and I later observed the room being rented to another guest. As a customer, this raised serious concerns for me regarding cleanliness, sanitation, and how the situation was handled after a room had been contaminated by toilet water.

I immediately reported the incident, took photographs, recorded video, provided receipts, and submitted documentation for the damaged property. Despite my cooperation, I have spent weeks attempting to obtain updates regarding my claim.

The claim was referred to Gallagher Bassett, and I have communicated with Senior Resolution Manager Abby G. Corter. I have also communicated with General Manager Deepak Subbaiah. Unfortunately, obtaining updates and meaningful communication regarding my damaged property has been extremely difficult.

As a paying guest, I expected a safe and properly maintained room. After my property was damaged through no fault of my own, I expected accountability, communication, and prompt resolution. Instead, I have experienced delays, frustration, and a lack of urgency.

I have photographs, videos, receipts, and documentation supporting the flooding incident and the resulting damage.

If you stay here, I strongly recommend documenting everything and carefully inspecting your room. My experience has been extremely disappointing, and I will continue to update this review as the claim progresses.

Very disappointing experience and not what I expected from a Marriott-branded property.