PrimeStay Extended Suites by IHG

Hotels
8 (192 reviews)
4862 Hayes Road , Madison , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Poor cleanliness
Lack of amenities

Categories

Cleanliness
6.33
Multiple mentions of poor cleanliness and maintenance issues.
Service
8.8
Generally pleasant staff but some reviews indicated unhelpful service.
Location
9.34
Location was described as great.
Room Quality
7.29
Several complaints about room conditions and amenities.
Amenities
8.32
Limited amenities available and some were not as expected.
Value for Money
8.28
Perceived as pricey given the condition of the hotel.
Food and Beverage
7.33
Breakfast quality was often criticized.
Overall Experience
8.3
Mixed reviews overall; many customers would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:54

Property Description

Luxurious All-Suite Hotel in Wisconsin

Full Kitchen and Free Wi-Fi
Experience the convenience of a full kitchen and stay connected with complimentary Wi-Fi in every suite at this smoke-free hotel.

Fitness Center and Indoor Pool
Maintain your workout routine at the on-site gym and unwind in the relaxing indoor pool during your stay at Residence Inn by Marriott Madison.

Convenient Amenities and Nearby Attractions
Enjoy a grab-and-go breakfast, coffee in the lobby, and other services like laundry facilities and grocery shopping. Explore nearby attractions such as the American Family Insurance Headquarters and Olbrich Botanical Gardens.

Book now for an unforgettable stay at Residence Inn Madison!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Guest Reviews

8
Based on 192 reviews
Cleanliness: 6.33
Service: 8.8
Location: 9.34
Room Quality: 7.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.33
Overall Experience: 8.3
M
Molly • family_with_children • us
3
Would not recommend this property
Pros:

Very limited breakfast options.

Cons:

The room was not clean, with fruit flies in the kitchen and bathrooms and spiders and webs in all the windows. The pull out mattress pad had bugs on it. Very noisy property with parties going on inside and outside and limited parking.

2026-09-15 • via Nuitee
E
Eileen • extended_group • us
3
Pros:

Location

Cons:

Dog next door barking all night and cleanliness

2026-08-23 • via Nuitee
P
Paul • couple • us
8
Moderate hotel for a quick overnite stay to get to the airport.
Pros:

Very close to the airport. Bathroom was nice.

Cons:

Coffee pot not working

2026-08-21 • via Nuitee
T
Teryl • solo_traveller • us
10
Pros:

Helpful staff at front desk

2026-08-12 • via Nuitee
E
eric • extended_group • us
9
The staff was very polite. The rooms were older but clean and nice. Would stay there again.
Pros:

The suite was large and clean. The staff was very friendly. The hot breakfast was limited compared to other place I've stayed but was fresh and hot. The kitchenette had everything needed.

Cons:

The outside area around the building needed cleaning. (garbage and empty beer cans stacked around a trash can, cigaret butts, etc.
Only one little bar of soap for both the shower and outside sink and only one tiny tube of shampoo, conditioner and body wash for two people for two days.
The bathrooms next to the pool needed cleaning and restocking. Out of toilet paper in the ladies. (per wife.)

2026-07-22 • via Nuitee
P
Pros Wittenberg • solo_traveller • us
10
2026-07-14 • via Nuitee
A
Anna • family_with_children • au
7
What we needed, but under impressed from the pictures shown versus what it actually looked like.
Pros:

The space needed for a family to come in for a stay.

Cons:

The some of the rooms didn’t have the World Cup available, but the main lobby did and that did make it fun. Breakfast was limited options.

2026-07-13 • via Nuitee
K
Kristie • family_with_children • us
3
Cons:

Air conditioner didn’t work. Lots of sketchy people hanging out in the parking lot. Not enough parking. Not very clean. Breakfast was very limited.

2026-07-11 • via Nuitee
H
Hannah • couple • us
8
2026-06-28 • via Nuitee
P
Perez • solo_traveller • us
9
2026-05-28 • via Nuitee
L
Lauren • solo_traveller • us
9
2026-05-27 • via Nuitee
P
Pamela • extended_group • us
7
2026-05-06 • via Nuitee
D
Dominique • couple • us
5
2026-05-05 • via Nuitee
R
robert • couple • us
8
Ok.
Pros:

Room was clean and spacious. There were two tv in the room. Neither works.

Cons:

There were two televisions neither worked.

2026-04-30 • via Nuitee
B
Brianna • family_with_children • us
6
Planning on staying again and hoping to see some minor upgrades.
Pros:

We stayed in the two bedroom king suite. We liked the size of the room, and it was clean and as pictured. We liked having the multiple bathrooms in each suite, which gave all 6 of our family members plenty of options and space.

Cons:

While the room was clean, there were some things in need of repair or in need of replacement that could have increased the feel of the room.

2026-04-23 • via Nuitee
M
Marissa • solo_traveller • us
9
2026-04-23 • via Nuitee
A
Ashley • family_with_children • us
9
Would definitely stay again. Staff was great!
Pros:

Very roomy, great pool hours (open til midnight), staff was great.

Cons:

The only thing I can say negative which was a little inconvenient was that the microwave in our unit didn’t work but they weren’t aware we just used the microwave in the lobby which wasn’t a huge deal.

2026-04-19 • via Nuitee
D
Dina • extended_group • us
10
It was a great stay for a very fair price and I think we would like to be back!
Pros:

That we had a double king bed room. That was awesome

Cons:

Need more breakfast options

2026-03-30 • via Nuitee
M
Mincoff • couple • us
8
Cons:

A $100 deposit was required per room.

2026-03-22 • via Nuitee
R
Ranaiya • couple • us
10
2026-03-18 • via Nuitee