PrimeStay Extended Suites by IHG

Hotels
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Residence Inn
8 (184 reviews)
4862 Hayes Road , Madison , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Poor cleanliness
Lack of amenities

Categories

Cleanliness
6.33
Multiple mentions of poor cleanliness and maintenance issues.
Service
8.8
Generally pleasant staff but some reviews indicated unhelpful service.
Location
9.34
Location was described as great.
Room Quality
7.29
Several complaints about room conditions and amenities.
Amenities
8.32
Limited amenities available and some were not as expected.
Value for Money
8.28
Perceived as pricey given the condition of the hotel.
Food and Beverage
7.33
Breakfast quality was often criticized.
Overall Experience
8.3
Mixed reviews overall; many customers would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:54

Property Description

Luxurious All-Suite Hotel in Wisconsin

Full Kitchen and Free Wi-Fi
Experience the convenience of a full kitchen and stay connected with complimentary Wi-Fi in every suite at this smoke-free hotel.

Fitness Center and Indoor Pool
Maintain your workout routine at the on-site gym and unwind in the relaxing indoor pool during your stay at Residence Inn by Marriott Madison.

Convenient Amenities and Nearby Attractions
Enjoy a grab-and-go breakfast, coffee in the lobby, and other services like laundry facilities and grocery shopping. Explore nearby attractions such as the American Family Insurance Headquarters and Olbrich Botanical Gardens.

Book now for an unforgettable stay at Residence Inn Madison!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 3 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 184 reviews
Cleanliness: 6.33
Service: 8.8
Location: 9.34
Room Quality: 7.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.33
Overall Experience: 8.3
P
Perez • solo_traveller • us
9
2026-05-28 • via Nuitee
L
Lauren • solo_traveller • us
9
2026-05-27 • via Nuitee
P
Pamela • extended_group • us
7
2026-05-06 • via Nuitee
D
Dominique • couple • us
5
2026-05-05 • via Nuitee
R
robert • couple • us
8
Ok.
Pros:

Room was clean and spacious. There were two tv in the room. Neither works.

Cons:

There were two televisions neither worked.

2026-04-30 • via Nuitee
M
Marissa • solo_traveller • us
9
2026-04-23 • via Nuitee
B
Brianna • family_with_children • us
6
Planning on staying again and hoping to see some minor upgrades.
Pros:

We stayed in the two bedroom king suite. We liked the size of the room, and it was clean and as pictured. We liked having the multiple bathrooms in each suite, which gave all 6 of our family members plenty of options and space.

Cons:

While the room was clean, there were some things in need of repair or in need of replacement that could have increased the feel of the room.

2026-04-23 • via Nuitee
A
Ashley • family_with_children • us
9
Would definitely stay again. Staff was great!
Pros:

Very roomy, great pool hours (open til midnight), staff was great.

Cons:

The only thing I can say negative which was a little inconvenient was that the microwave in our unit didn’t work but they weren’t aware we just used the microwave in the lobby which wasn’t a huge deal.

2026-04-19 • via Nuitee
D
Dina • extended_group • us
10
It was a great stay for a very fair price and I think we would like to be back!
Pros:

That we had a double king bed room. That was awesome

Cons:

Need more breakfast options

2026-03-30 • via Nuitee
M
Mincoff • couple • us
8
Cons:

A $100 deposit was required per room.

2026-03-22 • via Nuitee
R
Ranaiya • couple • us
10
2026-03-18 • via Nuitee
U
Underwood • extended_group • us
8
Very happy with it, although it was noisy early in the morning for some repairs that were being done
Pros:

Couldn’t have breakfast everything was gone by 9:45

2026-03-03 • via Nuitee
A
Amanda • couple • us
4
Pros:

Convenient to the interstate. Quiet

Cons:

Overall the place is tired and needs a refresh. Scuffed walls and doors. Breakfast was almost non existent. Hot and cold water were reversed on the shower.

2026-01-25 • via Nuitee
R
Rosie • extended_group • us
10
2026-01-20 • via Nuitee
6
611marthat • Couples
4
Not up to Residence Inn standards
Pros:

I booked this hotel without looking at reviews because I’ve had good experiences with Residence Inn but this hotel is barely functioning. No hot breakfast because the dishwasher wasn’t working and they had no idea when it would get fixed. But they still had plates out? Ew - no idea how those were getting cleaned. The fruit looked like it had been out for awhile. The front desk computer wasn’t working so we had to get a new room key each day. The kitchenette wasn’t stocked like it normally is. The toilet in our room kept clogging up because the water pressure was so weak. In general the hotel is rundown and in need of a complete makeover. I would not book here again.

2025-12-30 • via Tripadvisor
J
Jeanne • couple • us
9
The room was GREAT!! Loved it!! Very comfortable and had all of the necessities available!!
Pros:

Location was great. The breakfast was good. The room was GREAT!!

Cons:

On Bookings.com it said that there was a hot tub but when we arrived we were told that there wasn’t one. We were SO looking forward to relaxing in the hot tub at the end of a long drive, we were disappointed. We tried the pool but it was just too cold to stay in it.

2025-12-22 • via Nuitee
F
Fink • family_with_children • us
8
Nicer than expected.
Pros:

The staff was very helpful and quick to answer questions.

Cons:

Breakfast could’ve been hotter. More options for hot sauce (why just chalula?), there was spilled rice in a hallway next to ours that wasn’t vacuumed up for 2 days.

2025-12-03 • via Nuitee
P
Paula • family_with_children • es
10
Enjoyable
Pros:

Super friendly staff and a comfortable bed, highly recommended!

2025-11-03 • via Nuitee
Y
Y7514KWrebeccav • Family
4
Not off to a great start
Pros:

Not the best experience! The hotel is pretty ran down…that’s not the worst part about our visit. In less than 24 hours the staff has entered multiple times (without communication or telling us that maintenance would be done). As two females traveling by ourselves, we find this very off putting. I went to talk to the front desk staff. The assistant manager Nat Mason was not helpful not friendly and did not seem to care about customer service one bit. Definitely will not be back. I asked if they were going to continue to come and go throughout our stay, I would like a refund and we would be happy to go somewhere else.

2025-09-25 • via Tripadvisor
D
Daniel • couple • us
9
Comfy place to call home for a few days when away
Pros:

I liked the two separate rooms(bedroom, living room) and the kitchen area.

Cons:

The TVs in our room were outdated. My in laws stayed across from us and there’s were bigger and newer. There was a large hole/rip in the carpet
And the homeless guy asking for money in the parking lot

2025-09-15 • via Nuitee