Holiday Inn & Suites Richmond West End by IHG

Hotels
Holiday Inn Hotels & Resorts
8.4 (388 reviews)
8008 West Broad St , Richmond , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noisy environment
Service inconsistencies

Categories

Cleanliness
7.81
Some guests noted issues with room cleanliness and maintained that it was not up to standard.
Service
9.28
Several reviews praised the staff's friendliness and helpfulness, although there were some complaints about communication.
Location
8.82
Guests appreciated the great location near amenities.
Room Quality
7.77
Mixed feelings about room size and cleanliness, with some stating the rooms were too small.
Amenities
8.3
Facilities were mentioned as excellent, although some guests suggested additional offerings like free coffee.
Value for Money
8.76
Guests felt the hotel provided good value for the price paid.
Food and Beverage
7.81
Guests expressed a desire for complimentary breakfast options.
Overall Experience
8.68
Overall, guests enjoyed their stay, with notable exceptions in service during certain situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Convenient Location near Universities and Attractions
The Quality Inn Westend is situated just a few miles away from Virginia Union University, the University of Richmond, and Virginia Commonwealth University. Also located nearby are popular attractions like The Diamond, Children's Museum of Richmond, and Science Museum of Virginia.

Complimentary Breakfast and Free Amenities
Start your day with a delicious deluxe continental breakfast featuring a variety of options. Enjoy complimentary high-speed Internet access, newspaper, local calls, parking, and coffee. Guests can also relax in the seasonal outdoor pool.

Business-Friendly Features and Comfortable Accommodations
For business travelers, the hotel offers copy and fax services, a business center, and spacious rooms with essential amenities. Upgrade to the business king room for additional conveniences like a work area, microwave, refrigerator, and high-speed Internet access.

Book your stay today and experience the convenience and comfort at Quality Inn Westend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 388 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.68
B
Bani family_with_children ca
9
Pros:

Propreté, service

2026-07-23 via Nuitee
S
Sandra family_with_children us
2
Pros:

Nada

Cons:

Cobraro. Por una suite y no medieron lo que reserve al contrario me dieron un cuarto .mas pequeño por que dicen que no es responsavilidad de ellos si lo reservas por booking.com

2026-07-20 via Nuitee
S
Shanice couple us
8
Pros:

Close to every thing and anything you want to do

Cons:

Nothing

2026-07-20 via Nuitee
B
Briana couple us
10
2026-07-18 via Nuitee
M
Mark solo_traveller us
5
Pros:

Clean and staff was friendly

Cons:

Price for 2 nights was kind high guess bc its Summer time and I saw how cheap it would been like in August and September

2026-07-15 via Nuitee
D
daniel family_with_children us
8
2026-07-14 via Nuitee
L
Larese couple us
1
Pros:

Staff was nice

Cons:

Room wasnt clean , refrigerator wasnt clean and didnt work floor wasnt moped for $500 dollars the room should of been spotless with nonissue

2026-07-06 via Nuitee
F
Freda couple us
10
Great and loved it
Pros:

Very clean

Cons:

It was the property fault but we found a bag of Meth on the elevator and the lady at the front see it

2026-07-05 via Nuitee
H
Ha solo_traveller us
9
2026-07-03 via Nuitee
A
Ashley family_with_children us
10
2026-07-02 via Nuitee
F
Florence family_with_children us
10
2026-07-02 via Nuitee
A
Ashley family_with_children us
5
It was ok for a quick trip
Cons:

The room wasn’t as clean. The bathroom was a bit dirty and the wall looked like old vomit was on the wall

2026-06-30 via Nuitee
G
Glenda couple us
8
Overall it was good, although free breakfast would have been nice for the price!
Pros:

It was clean

Cons:

I wish it had served free breakfast for the price we paid!

2026-06-28 via Nuitee
J
Jarrod couple us
8
2026-06-26 via Nuitee
C
christina solo_traveller us
8
Great location and decent price
Pros:

Great location staff very friendly has a pool and liked the gym and little restaurant

Cons:

Definitely will book the king suite next time. The standard room is too small for two queen beds and two fat people. Beds are pretty comfy and lots of pillows

2026-06-22 via Nuitee
C
ChaeRon couple us
8
2026-06-22 via Nuitee
S
Sylvia couple us
9
2026-06-15 via Nuitee
D
Dierdre solo_traveller us
5
Pros:

Location and friendly staff

Cons:

Bathroom was dirty and drain in bathroom floor didnt work well allowed water to flood into hallway from shower. We didnt ask to be placed in a handicapped room but we were ans they didnt inform us about any of thr nuances of the room that were different. Like the window shades being electronic or thr drain malfunction in the bathroom. We found used washcloths ams towels still in thr shower when we arrived

2026-06-15 via Nuitee
J
Jordan solo_traveller us
9
Pros:

Good breakfast, nice staff and clean rooms!

Cons:

Location was next to a busy restaurant/ bar which was a little loud but overall a good place to stay!

2026-06-11 via Nuitee
M
Monica solo_traveller us
10
2026-06-03 via Nuitee