Holiday Inn & Suites Richmond West End by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (409 reviews)
8008 West Broad St , Henrico , US
+1 804-697-6379

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noisy environment
Service inconsistencies

Categories

Cleanliness
7.81
Some guests noted issues with room cleanliness and maintained that it was not up to standard.
Service
9.28
Several reviews praised the staff's friendliness and helpfulness, although there were some complaints about communication.
Location
8.82
Guests appreciated the great location near amenities.
Room Quality
7.77
Mixed feelings about room size and cleanliness, with some stating the rooms were too small.
Amenities
8.3
Facilities were mentioned as excellent, although some guests suggested additional offerings like free coffee.
Value for Money
8.76
Guests felt the hotel provided good value for the price paid.
Food and Beverage
7.81
Guests expressed a desire for complimentary breakfast options.
Overall Experience
8.68
Overall, guests enjoyed their stay, with notable exceptions in service during certain situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Convenient Location near Universities and Attractions
The Quality Inn Westend is situated just a few miles away from Virginia Union University, the University of Richmond, and Virginia Commonwealth University. Also located nearby are popular attractions like The Diamond, Children's Museum of Richmond, and Science Museum of Virginia.

Complimentary Breakfast and Free Amenities
Start your day with a delicious deluxe continental breakfast featuring a variety of options. Enjoy complimentary high-speed Internet access, newspaper, local calls, parking, and coffee. Guests can also relax in the seasonal outdoor pool.

Business-Friendly Features and Comfortable Accommodations
For business travelers, the hotel offers copy and fax services, a business center, and spacious rooms with essential amenities. Upgrade to the business king room for additional conveniences like a work area, microwave, refrigerator, and high-speed Internet access.

Book your stay today and experience the convenience and comfort at Quality Inn Westend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Location

Guest Reviews

8.4
Based on 409 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.68
P
Paulo Alexandre • family_with_children • us
10
atendeu muito bem minhas necessidades
Pros:

Atendimento, limpeza, organizacao, banho, travesseiro e cama.

Cons:

Nao tinha cafe da manha.

2026-09-18 • via Nuitee
S
Shawn • family_with_children • us
9
2026-09-18 • via Nuitee
K
Kelly • couple • us
10
2026-09-10 • via Nuitee
K
Kelly • couple • us
10
2026-09-10 • via Nuitee
E
Erma • solo_traveller • us
9
2026-09-08 • via Nuitee
F
Fortune • solo_traveller • us
7
2026-09-06 • via Nuitee
V
Vafootballgal • solo_traveller • us
10
Pros:

Bed comfy, cold AC and a really nice pool.

Cons:

Nothing

2026-09-05 • via Nuitee
D
Danielle • couple • us
6
Big room but dissatisfied with house keeping policies on knocking not entering.
Pros:

The front staff were nice. Plenty of rooms available to choose from.

Cons:

Hair all over the shower floor when we checked into the room. House keeping entered our room several times, without knocking. Luckily I had the safety lock to hold the door from completely opening, but I was frightened on both encounters. My spouse expressed our frustration and they did not offer anything. Very disappointed! I spent over $1,000 staying at this property, I should’ve been offered something to make up for the incidents.

2026-09-03 • via Nuitee
A
Andy • extended_group • us
8
Pros:

Staff VERY FRIENDLY

Cons:

nOT USE TO PAYING FOR BTRAKFAST

2026-09-02 • via Nuitee
S
Sheila • solo_traveller • us
10
Pros:

The location of my event was perfect. The room and facilities were modern, clean, and attractive. Staff was very helpful, welcoming, and professional. I would recommend this hotel to anyone staying in this area.

Cons:

Everything was great.

2026-08-31 • via Nuitee
T
Tania • couple • us
8
Pros:

Everything was great,the only disappointment the shower was dirty,had hair in the floor and the glass was dirty, no sink inside the bathroom was in the hallway next to the door,so used the toilet and open de door to a whole room to wash my hands was a bit weird. The rest was ok

Cons:

The dirty shower with hair on it and some stains

2026-08-31 • via Nuitee
D
Danielle • couple • us
10
Clean and spacious!
Pros:

Nice big room

Cons:

Difficulty extending room if you booked through 3rd party

2026-08-28 • via Nuitee
D
Deirdre • couple • us
10
2026-08-28 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

The location to the race track and downtown bustle.

2026-08-22 • via Nuitee
M
Moore • couple • us
10
Best stay so far especially for the price..
Pros:

The staff was friendly. The check in was quick and simple. The appearance was nice in the hotel rooms. Makes you feel comfortable. It dont feel cheap. The breakfast was actually good food. Seasoned. And real food. I was impressed with the eggs. Omelet style with cheese. Like worrrd lol

Cons:

That I had to leave.

2026-08-21 • via Nuitee
J
Jonathan • couple • us
7
2026-08-17 • via Nuitee
M
Michèle • extended_group • ch
9
2026-08-17 • via Nuitee
D
Donald • couple • us
9
The room above us people were making noise most of the night
Pros:

The cleanest

The location

Cons:

The breakfast

2026-08-17 • via Nuitee
B
Brittany • family_with_children • us
8
Pros:

Not much to offer when out to have breakfast

2026-08-15 • via Nuitee
C
Claudine • couple • us
8
It was pleasant!
Pros:

Easy to get to. Very clean!

Cons:

1 bed did not have a comforter or blankets. I tried to reach the desk there was a constant busy signal so I had to come and get the blankets

2026-08-12 • via Nuitee