Holiday Inn & Suites Richmond West End by IHG

Hotels
Holiday Inn Hotels & Resorts
8.4 (374 reviews)
8008 West Broad St , Richmond , us

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Shared lounge/TV area
Board games/puzzles
Wheelchair accessible
Fruits
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Noisy environment
Service inconsistencies

Categories

Cleanliness
7.81
Some guests noted issues with room cleanliness and maintained that it was not up to standard.
Service
9.28
Several reviews praised the staff's friendliness and helpfulness, although there were some complaints about communication.
Location
8.82
Guests appreciated the great location near amenities.
Room Quality
7.77
Mixed feelings about room size and cleanliness, with some stating the rooms were too small.
Amenities
8.3
Facilities were mentioned as excellent, although some guests suggested additional offerings like free coffee.
Value for Money
8.76
Guests felt the hotel provided good value for the price paid.
Food and Beverage
7.81
Guests expressed a desire for complimentary breakfast options.
Overall Experience
8.68
Overall, guests enjoyed their stay, with notable exceptions in service during certain situations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:16

Property Description

Convenient Location near Universities and Attractions
The Quality Inn Westend is situated just a few miles away from Virginia Union University, the University of Richmond, and Virginia Commonwealth University. Also located nearby are popular attractions like The Diamond, Children's Museum of Richmond, and Science Museum of Virginia.

Complimentary Breakfast and Free Amenities
Start your day with a delicious deluxe continental breakfast featuring a variety of options. Enjoy complimentary high-speed Internet access, newspaper, local calls, parking, and coffee. Guests can also relax in the seasonal outdoor pool.

Business-Friendly Features and Comfortable Accommodations
For business travelers, the hotel offers copy and fax services, a business center, and spacious rooms with essential amenities. Upgrade to the business king room for additional conveniences like a work area, microwave, refrigerator, and high-speed Internet access.

Book your stay today and experience the convenience and comfort at Quality Inn Westend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 374 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.68
D
Debbie solo_traveller us
7
Mixed reviews
Pros:

The bed was really comfortable. The night time desk clerk was very friendly and kind.

Cons:

The air conditioner in the room stopped working on the night of the second day. The telephone stopped working on the third day. The morning front desk clerk was not friendly. Having to pay $3 for a cup of coffee I thought was ridiculous.

2026-05-30 via Nuitee
K
Kisha couple us
10
2026-05-26 via Nuitee
A
Alison couple us
7
Location was great, room very clean!
Pros:

The location was nice and it was very clean.

Cons:

I used booking.com to make my reservation because it was cheaper than going through holiday inn itself. When checking in, the front desk young girl was not the friendliest. She said more than once, next time just book directly with us. Well I would if you were the cheaper option. It’s not cheap these days.

2026-05-20 via Nuitee
L
Lawrence family_with_children us
10
2026-05-18 via Nuitee
T
Tammi solo_traveller us
8
2026-05-18 via Nuitee
J
Jacqueline couple us
7
2026-05-18 via Nuitee
P
Philip solo_traveller fr
8
Pros:

Room was very nice, spacious and clean

Cons:

I don't mind that there was no breakfast included, especially for the price. But I find it very disappointing that there is no free serve coffee. It was 3$ pm for a small cup. Even small hotels have free coffee ...

I also did not appreciate feeling pushed out of our room. We booked for 2 nights, check out time at 11h00 and got knocked on the door twice before 8h30 asking if we were leaving today...

Will not book at this particular hotel again ....

2026-05-17 via Nuitee
P
Pamela solo_traveller us
10
Last minute stay!
Pros:

The rooms were very comfortable. We were there for 1 night for our Jehovah's Witnesses Assembly. We booked last minute and I must say this was a very clean and welcoming place to stay. We will be back!

Cons:

Everything was great!

2026-05-13 via Nuitee
C
Christine family_with_children us
7
Pros:

Room was very clean, had 2 queen beds that I needed.

Cons:

Bathroom had no tub.
Breakfast was not included in room charge.

2026-05-11 via Nuitee
S
Sakeena solo_traveller us
10
2026-05-02 via Nuitee
B
Brandy solo_traveller us
9
2026-05-02 via Nuitee
L
Lucy couple us
3
Staff no friendly or inviting
Pros:

Good bed

Cons:

My reservation was king, they got us queen

2026-04-27 via Nuitee
M
Michael solo_traveller us
10
2026-04-27 via Nuitee
R
Rodney solo_traveller us
10
2026-04-24 via Nuitee
S
Shamel couple us
10
2026-04-24 via Nuitee
A
Asherdee solo_traveller us
10
2026-04-21 via Nuitee
P
Princess couple us
10
2026-04-18 via Nuitee
A
Atul family_with_children us
9
Comfortable stay in clean hotel
Pros:

Hotel is operating at a new property so the rooms and common areas are fresh and clean. Ample Parking. Quiet street though there is a truck lot behind the property. The staff was courteous and greeted us.

Cons:

The location requires a little bit of driving to get from the highways I-95, though the traffic on local streets was ok.

2026-04-18 via Nuitee
D
Davis solo_traveller us
2
Pros:

I like the air condition was cold that's it

Cons:

Well there was a tiny black bug on my bed and we all know what that means also the shower smelled extremely bad it smelled like somebody recently took a shower in there 🤮

2026-04-13 via Nuitee
C
Chi family_with_children us
6
The breakfast is not free!
Pros:

clean and spacious room

Cons:

I booked Holiday Inn because all the Holiday Inns I stayed in previously had good and free hot breakfast. The confirmation email I received also says that breakfast is included. But, when I went to the breakfast room in this Holiday Inn, I was told the meal is not free. Surprised, I talked to the front desk and showed her the email. She agreed to give me 2 meal coupons. But my family has 4 people. This is very disappointing.

2026-04-13 via Nuitee