Comfort Inn & Suites Vancouver Downtown City Center

Hotels
•
Comfort
7.8 (607 reviews)
401 East 13th Street , Vancouver , US
+1 360-696-0411

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location (close to downtown, walkable to restaurants and theaters)
Staff frequently described as professional and helpful
Good, well-stocked breakfast for many guests
Clean and quiet rooms reported by multiple reviewers
Perceived good value for price by several guests
Cons:
Inconsistent cleanliness — reports of smells and poorly cleaned rooms
Room issues: small spaces, vents not working, loud refrigerators, mattress defects, slow shower drain
Noise problems (hallway, neighboring guests, early morning trucks) affecting sleep
Amenities malfunctioning or unavailable (washer/dryer out of order, fitness room closed)
Service inconsistencies: unfriendly check-in, unanswered phones, key demagnetization

Categories

Cleanliness
7
Mixed signals: multiple positive mentions of clean rooms, but several reviews report smells, poorly cleaned rooms, and housekeeping issues — overall slightly below average cleanliness.
Service
8.8
Generally praised staff as professional and helpful in several reviews; however there are isolated complaints about unfriendly check-in and unanswered phones. Overall service is a relative strength.
Location
9.2
Repeatedly noted as a major positive: close to downtown, walkable to restaurants, bars and theaters — consistently a highlight for guests.
Room Quality
6.5
Multiple specific room issues reported (small rooms, vent not working, loud refrigerator, mattress edge, slow shower drain, noise, demagnetizing keys) leading to below-average room quality.
Amenities
7
Basic amenities present (breakfast, laundry, fitness), but there are multiple reports of washer/dryer out of order and fitness room closed — amenities are adequate but unreliable at times.
Value for Money
8.5
Several guests noted good value and reasonable price for what’s offered; despite some negative experiences, many felt the stay represented good value.
Food and Beverage
7.7
Breakfast is often praised (well stocked, good waffles), but criticisms include burned coffee, limited hot options and at least one review calling the food terrible — generally acceptable but inconsistent.
Overall Experience
7.7
Mixed overall impressions: many repeat and satisfied guests appreciating location and staff, but a number of strongly negative experiences (noise, smell, service lapses) produce a middling overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located just 15 minutes from downtown Portland, Comfort Inn & Suites Vancouver Downtown City Center offers easy access to key attractions like the Oregon Convention Center.

Modern Amenities
Enjoy the convenience of flat-screen TVs, a microwave, coffee machine, and refrigerator in every room. Stay productive with a work desk and relax in a lounge chair for ultimate comfort.

Complimentary Services
Start your day right with a complimentary continental breakfast buffet featuring hot waffles. Stay active at the on-site fitness center and unwind at the seasonal outdoor pool.

Experience comfort and convenience at Comfort Inn & Suites Vancouver Downtown City Center. Book now for a memorable stay!

Important information:

Please note that the (swimming pool) is for all guests (from 09:00 to 22:00) (on June - September)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Guest Reviews

7.8
Based on 607 reviews
Cleanliness: 7
Service: 8.8
Location: 9.2
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 7.7
J
jaidan • family_with_children • us
7
2026-10-27 • via Nuitee
B
BRUCE • couple • us
8
Pros:

Close to downtown.

2026-10-27 • via Nuitee
C
Cassandra • solo_traveller • us
1
Pros:

I like the property because it’s easy to find the location

Cons:

I dislike the property because it didn’t meet our expectations. There are lot of dislikes things such as the space is so small. The vent in the room isn’t working. Apparently, the hotel staff didn’t check everything is working or not before we arrived the hotel.

2026-10-26 • via Nuitee
C
Christal • family_with_children • us
4
Pros:

The location,

Cons:

The hot portion of breakfast. My room wasn't cleaned very well, the guest laundry was out of service, the keys constantly demagnetizes, the fitness room wasn't open

2026-10-25 • via Nuitee
M
Myers-Elatawy • solo_traveller • us
10
Very enjoyable
Pros:

Staff was so professional Romes were clean and quiet

Cons:

Parking lot very organized

2026-10-21 • via Nuitee
S
Sheila • couple • us
9
Good Sleep, Good Morning Great Banana waffles !
Pros:

Was easy to get to and value with the stay and breakfast

Cons:

Smells in the hall.

2026-10-20 • via Nuitee
B
Bartel • family_with_children • us
7
2026-10-17 • via Nuitee
Z
Zibin • couple • us
2
2026-10-17 • via Nuitee
N
Nora • couple • pt
7
Very helpful staff and a great location.
Pros:

Great location close to a very walkable downtown with stores, cafes, bars, restaurants, and multiple boutique theaters.

Cons:

The washer and dryer were out of order.

2026-10-10 • via Nuitee
J
James • couple • ca
8
See above
Pros:

We always stay there when in Vancouver😊

2026-10-10 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-09-14 • via Nuitee
D
Duc • extended_group • us
10
2026-09-08 • via Nuitee
R
Rhoades • couple • us
5
FAIR
Pros:

The room was clean. It was close to restaurants, bars, pubs, ice cream stores. It was safe.

Cons:

The refrigerator in the room was very loud. The adjacent neighbors to us in room next to up were up most of the night having a wild party. It woke us up multiple times. They even peed on the hallway carpet, which we could smell when we got up early in the morning.

2026-09-08 • via Nuitee
M
Michael • solo_traveller • us
8
2026-09-07 • via Nuitee
A
Angel • solo_traveller • us
10
2026-09-06 • via Nuitee
S
Scott • couple • us
1
Will never stay again.
Pros:

Nothing about it was pleasing!

Cons:

The smell. The beds. The bathroom. The reception. Housecleaning! Phone never answered. Very bad motel!

2026-09-01 • via Nuitee
O
Otis • couple • us
7
2026-09-01 • via Nuitee
V
Vera • couple • us
10
2026-08-31 • via Nuitee
V
Venkatachala • family_with_children • us
10
Pros:

Breakfast was good, and good place for the price

2026-08-31 • via Nuitee
D
Daniel • solo_traveller • us
10
Pros:

Great place, quiet

Cons:

N/a

2026-08-29 • via Nuitee