The Dixie Dean Hotel

Came here in June for a concert and returned again this time with the kids in tow. Had a lovely time , kids enjoyed the huge rooms. Breakfast went down a treat, location was ideal and the staff couldn't do enough for us.

Special mention to the lovely manager - I'm so sorry I can't remember her name but she had blonde hair. She was so obliging and kind.

Hope to see you again soon.

Stayed in this hotel for 3 days with my children..we arrived early morning and were allowed check in early and a room upgraded to a larger room. The staff were absolutely amazing our hotel room was beautiful Beauty and the Beast vibes. Location is absolutely perfect. Will definitely be back 🫶

Stayed here with my daughter for two night from the 6th to the 8th of August. This hotel in my opinion is far from four star. I’d struggle to even give it a three star. The room wasn’t very clean. The floor was dirty. The skirting boards were dusty as were the windows. The beds weren’t made the next morning. clean towels were just thrown on the bed and a cup that I use the night before was just left on the locker. They had obviously just come in and replace the towels and did nothing else. Breakfast was okay but only one coffee machine which I imagine would be a bit manic at the weekends. The location is great and the spa bath was amazing and Absolutely no issue with staff everybody was lovely but the place needs a complete revamp. It’s very shabby and rundown. I definitely wouldn’t stay here again. There are much better hotels in Liverpool for less money and a good location.

We visited Dixie Dean with our children to celebrate our wedding anniversary. Upon booking we requested not to have a blue room. Not only was the room blue but was extremely dirty and unacceptable. If it wasn’t for the children being so excited I would have left. I went to the front desk to express my disappointment in the cleanliness of the room and was told nothing could be done as no other rooms were available and a note would be left for the manager. No follow up was given.
Breakfast was nice and some good choices.
Staff seemed polite enough.
Would not recommend and would not return.

We stayed for two nights the location is great close to all amenities very welcoming and a lovely reception, we had room 202 unfortunately our room was not cleaned properly from previous guests the carpet was not hovered full of hairs and crumbs and the dressers had sticky substance all over it 🤢 the bath room floor is in desperate need of a good clean there was no shower gel or shampoo in containers I brought it to the attention at reception and nothing was done even the next morning they left clean towels on the bed but nothing else was done I. Room
The breakfast was lovely
Melanie on reception when checking was very polite and helpful

Great hotel, fabulous breakfast and the staff are amazing

Excellent location 10 minute walk to nightlife and shopping centre. Hotel was amazing clean comfortable rooms, friendly staff couldn’t do enough for us and breakfast was so good quality and plenty of choice

Great location good and very helpful staff room good with jacuzzi bath friendly atmosphere not many complaints

Beautiful and super clean hotel. The breakfast is great and the room is super comfortable and big.

Wow what can I say , this is the best hotel we have stayed in in Liverpool , from our arrival to checkout the whole experience was above and beyond, all the staff was amazing but a big shout out to Jade and Melanie who helped with our every need. Amazing rooms and breakfast. Thankyou for making our stay for our mom's birthday special, we will definitely be back soon.

From the moment we arrived all the staff we encountered were above and beyond very welcoming and friendly there was 8 of us in three different room we arrived at 10am and were able to leave all our luggage so we could get on with our day without having lug our bags round with us when we went back to check in it was very quick and easy the reception ,bar and eating area were all extremely clean and luxurious all the corridors were clean smelled lovely and then we got to the room we had 3 huge bed for three people we all had the best night sleep super huge super comfy and clean the room was amazing and we had load of space for all out luggage and shopping bags the bathroom was clean and tidy the breakfast nice and hot cooked to perfection we all had the best stay ever great location to the shops bars and pubs all 8 of us would 100% recommend to anyone and we will be booking again for sure and just a massive shout out to to Melanie who was just truly the most welcoming lady we’ve ever had the pleasure of meeting can’t wait to return

Excellent location enormous rooms beds so comfortable. Myself and my daughter visited for her birthday and we really enjoyed this hotel. Jade the receptionist was lovely and very helpful. Would definitely stay again

Absolutely brilliant stay. Melanie on reception was fantastic and very accommodating. The rooms were very good and the jacuzzi bath was a surprising bonus.

Awful Experience – Would Not Recommend

From the moment we arrived, our experience was extremely disappointing. When we approached reception, there was nobody there to greet us. Instead, one of the bartenders came over and told us that we would "just have to wait" because they were busy serving at the bar. It wasn't a welcoming start.

When we finally got to our room, it looked nothing like the photos advertised online. The room was filthy, with peeling wallpaper, flies in the room, stained carpets, and a general lack of cleanliness throughout. It was completely unacceptable.

We asked to see another room, hoping the first was an exception, but it was somehow even worse. There was a large stain on one of the cushions that looked like bodily fluid, GROSS!!! The bathroom clearly hadn't been cleaned properly, and the floor was so dirty that I wouldn't have walked on it barefoot.

At that point, we returned to reception and explained that we couldn't stay. We had no choice but to leave and book another hotel at the last minute, which was both stressful and an unexpected extra expense.

The only positive thing I can say is that one member of staff was genuinely helpful throughout the whole situation. She was understanding, professional, and did her best to assist us. Unfortunately, her efforts couldn't make up for the overall condition of the hotel and the poor experience we had.

This was one of the worst hotel experiences we've had. The property did not match the standard advertised, the cleanliness was unacceptable, and the customer service on arrival was poor. We would not recommend staying here. We’re genuinely surprised the hotel is still being allowed to take bookings, and we don’t feel the rating on Booking.com accurately reflects the standard of the property we encountered.

Avoid this hotel at all costs.

My partner and I booked this hotel after viewing the photographs on Booking.com. Unfortunately, I can honestly say that the images are completely misleading and do not accurately represent the condition of the rooms we were shown.

From the moment we entered the reception area, there was a noticeable smell of damp and mustiness. We were allocated a room on the third floor and, as soon as we stepped out of the lift, the odour became overwhelming.

When we entered our room, we were genuinely shocked. In all the years we have stayed in hotels, we have never encountered such an unpleasant, foul-smelling room. The windows were so covered in mould and grime that it was almost impossible to see through them. Quite frankly, this appeared to be a serious health hazard. The bathroom was also in an appalling condition. Looking back, I wish we had taken photographs, but my partner was so disgusted that he refused to stay another minute. We immediately returned to reception.

The receptionist offered us two alternative rooms, also on the third floor. Sadly, they were little better. They were dark, dingy, had the same overpowering damp, mouldy smell, and were completely unacceptable.

Initially, we felt sorry for the receptionist, as it was clear every room being shown would be as bad as the last and we almost felt embarrassed for him. However, when we requested a refund, we were given what felt like a rehearsed response: “The manager, Melanie, is the only person authorised to issue refunds, but she is currently on annual leave. You’ll need to contact her when she returns.” At that point, we had very little confidence that our concerns would be resolved or that a refund would ever be considered.

As we had arranged last minute to meet family who had also travelled to Liverpool, we were left in an impossible position. We had to decide whether to book another hotel at additional expense or remain somewhere we felt was well below an acceptable standard.

As a last resort, we asked to see one final room.

Although the smell was less severe and the room initially appeared brighter and more presentable, we felt somewhat relieved, accepted it, left our luggage, and went out to meet our family.

On our return, we had the opportunity to inspect the room more closely. We found:

Stained carpets.
Filthy sideboards.
Windows that, while not as bad as those in the previous rooms, were still dirty and poorly maintained.
A bathroom floor in a terrible state. We avoided walking barefoot on both the bathroom floor and the carpet because neither appeared clean.
A shower head that looked unsafe and poorly maintained, so we opted to use the spa bath instead. Unfortunately, when we turned it on, it spluttered out dirt and grime. Thankfully, we had purchased cleaning products from a nearby shop beforehand, anticipating cleanliness issues. Even so, we decided not to use the spa function at all and simply used the bath.

This experience was extremely disappointing. We love visiting Liverpool but the condition of this hotel significantly impacted what should have been an enjoyable time.

The only positive aspect of our stay was the breakfast seating area, which was pleasant. The breakfast itself was acceptable, although the hot food was only lukewarm.

The condition of several rooms, particularly the mould, dampness and poor levels of cleanliness, raises serious concerns. This is not simply a matter of décor or rooms looking tired—it is a matter of hygiene, maintenance and, potentially, guest health and safety.

A great place to stop minutes from the station , uniquely different rooms.
Breakfast was a good buffet selection.
Staff very professional and friendly.
Only thing would be to put a fridge in the room.

Upon arrival I rang reception about the car park in which Melanie informed me of a discount code i could use which was really helpful! From start to finish she was just fantastic to even us arriving late for breakfast the next day and her helping sorce us a breakfast still! Brilliant stay thank you Melanie!

Lovely experience, staff were amazing, so helpful with everything. Beds were comfy so had a great nights sleep. Breakfast was a buffet, plenty of options and good quality. Hotel was within walking distance of station and city centre. We will be returning!

Lovely short stay , very friendly and helpful staff especially Mel , comfy bed good breakfast and value for money
Felicity and Graham

Stayed as part of a group in numerous styles of rooms for a long awaited friends get together. Whilst I live relatively local most of my friends hadn’t visited Liverpool before. Rooms were good, some needed a bit of refurbishment but that didn’t spoil our stay.
Great location close to everything we needed.
Breakfast was good but only scrambled egg on the buffet. Asked a helpful staff member and found out you can request poached or fried eggs if you want them which some of us did.
All staff were helpful and chatty and made a big difference to our stay.
Will rebook to again when family and friends want to visit as was very impressed with service.