The Vermont Hotel Newcastle

Hotels
8.1 (5434 reviews)
Castle Garth , Newcastle upon Tyne , gb
+44 191 233 1010

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Great location
Good breakfast
Cons:
Noisy at night
Issues with room comfort
High charges for rooftop bar

Categories

Cleanliness
7.86
Rooms were very clean, but some rooms had issues.
Service
8.33
Staff were lovely and very helpful.
Location
8.87
Great location, very suited for access to activities.
Room Quality
7.32
Some rooms were not good looking and had issues.
Amenities
7.85
Good facilities in room and nice decor.
Value for Money
8.31
Excellent value for money, given the rate.
Food and Beverage
8.36
Breakfast was very good and fresh.
Overall Experience
7.93
Generally a comfortable and enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:41

Property Description

Prime Location with Stunning Views

Luxurious Accommodations

Fine Dining and Relaxing Atmosphere

Come experience the elegance of The Vermont, Newcastle's only 4-star independent hotel. Situated next to The Castle, with picturesque views of Newcastle Cathedral and both the Tyne and Millennium Bridges, our hotel offers a gym, free Wi-Fi, and complimentary parking. Just a short walk from the bustling shopping district and lively nightlife, our Manhattan-style tower provides easy access to the vibrant Quayside area and Newcastle Rail Station. Each room is equipped with modern amenities, including a TV, fully-stocked minibar, work desk, and free tea and coffee. Indulge in exquisite dining at Maven Restaurant with stunning Tyne Bridge views, or unwind at Redwood Bar by the cozy fireplace. Book your stay today for a truly unforgettable experience.

Important information:

Please note that the breakfast price is only valid if you purchase it when booking. It will cost GBP 14.95 if bought at the hotel.

When booking 6 rooms or more, different policies and additional supplements will apply. Free on site parking is subject to availability and is operated on first come first served basis only.

Please note that this property can accommodate late check-out for an additional cost of GBP 10 per hour after 11:00, subject to availability.
Upon check-in at the Vermont Hotel a pre-authorization of GBP £50.00 per night will be taken on your credit card to cover any extras or damages incurred during your stay for your room.

The release of this authorization on either credit or debit card may take up to 7-14 working days to appear on your bank transactions no extra charges should apply.

Sky Lounge available for private hire only. We do not accept same sex leisure parties of more than 6 people. Hotel does not accept hen or stag groups. Group bookings of 10 or more rooms are not accepted Onsite car parking is limited and operated on a first come-first served basis, parking is charged at £10.00 per card per day.

Please contact concierge on arrival to make arrangements.

Please note, parking applies only to guests of the Vermont Hotel. The closest car park for guests staying at the Vermont Aparthotel is located on Dean Street, approx. 2 minutes’ walk.

Please note on arrival all guests will be asked to present a credit or debit card for payment. Should your room have been prepaid you will still be asked for a chip-pin card preauthorisation of £50 per night contactless, Apple pay or any form of virtual card will not be accepted for this.

This is released back onto your pending balance providing none of our other services within the hotel have not been utilized and will appear back in your available balance within 14 days depending on your bank. This will open up a line of credit for bar, restaurant, room service or mini bar facilities.

Please note for guests staying at the Vermont Aparthotel, the preauthorisation is £100.00 for a 1 bedroom apartment and £200.00 for a 2 bedroom apartmentIn the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 5434 reviews
Cleanliness: 7.86
Service: 8.33
Location: 8.87
Room Quality: 7.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 7.93
L
l • couple • gb
8
Stay was fine but marred by parking fees. had we known we would have stayed elsewhere
Pros:

property good as always, been going for a number of years.

Cons:

shocked to pay £20 for parking plus a 20pence service fee???? we were advised by hotel reception we had to pay this even although it appeared we were outside the actual car park. No warning of parking fees by booking.com. always been free at this hotel.
videos are available where car was parked.

2026-07-25 • via Nuitee
proudlock • solo_traveller • gb
9
Pros:

Location, on site car park

Cons:

N/A

2026-07-25 • via Nuitee
J
Jessica • couple • gb
1
Very poor
Pros:

Location

Cons:

Unbearably hot and noisy. Complained at reception who didn’t do anything and also by email twice since our stay and no reply. Lift out of order to the bar upstairs. We specifically stayed here as we were at an event at the bar upstairs and no prior warning there was no access currently due to ongoing works. Very poor. And to email twice with no acknowledgment. Avoid staying here

2026-07-25 • via Nuitee
S
Sameer • family_with_children • gb
7
Ok stay but expensive for what it is. Lots of noise from guests and train tracks. Staff on reception a little tougher at
Pros:

Historic, vintage decor

Cons:

Very noisy. Trains and guests exceptionally loud.

2026-07-25 • via Nuitee
D
Dan • solo_traveller • gb
5
Would not go back
Pros:

The room was clean and the staff were good when checking

Cons:

The room was next to a train line and there was a big extractor fan running on the building outside. Due to this I did not get much sleep at all. informed the staff in the morning and they just said we're very sorry.

2026-07-24 • via Nuitee
D
David • solo_traveller • gb
6
2026-07-24 • via Nuitee
R
Ruth • solo_traveller • gb
1
Poor
Pros:

Location

Cons:

The fact that my letter of complaint has so far been ignored

2026-07-23 • via Nuitee
E
emma • extended_group • gb
10
Pros:

I have stayed here before and loved it then so decided to come back.
Staff are friendly and the hotel is in the perfect location

2026-07-23 • via Nuitee
L
Lucy • couple • gb
9
2026-07-23 • via Nuitee
S
Shannon • couple • gb
1
2026-07-23 • via Nuitee
L
Leslie • solo_traveller • gb
3
Noisy, uncomfortable, unremarkable, waiter repeatedly let guests order when he knew the meals they were ordering had ran
Pros:

Not much tbh

Cons:

The noise from surrounding area and windows jammed open. Miserable atmosphere. Mediocre bland food, poor coffee at breakfast

2026-07-23 • via Nuitee
J
John • solo_traveller • us
10
2026-07-22 • via Nuitee
S
Sarah • couple • gb
4
2026-07-21 • via Nuitee
L
Luca Staderini • family_with_children • ch
8
Pleasant stay in central Newcastle, cleanliness to be improved.
Pros:

Great location close to the train station, main sights, riverside and shopping area, overall very comfortable location to explore Newcastle for either leisure or business. The staff was very friendly and attentive. I stayed in a room overlooking the riverside and Tyne Bridge and the panorama over the city was very enjoyable. Overall, a pleasant stay despite the cleanliness of the rooms should be improved.

Cons:

The hotel is quite outdated and the room I stayed in was well beyond its lifecycle and would need at least soft refurbishment. The general cleanliness and maintenance of the room could be improved. I have never seen so dirty windows and I understand the seagulls problem as well as the train passing close by but in a good quality 4-star hotel it is not appropriate. In the bathroom too the mould around the bathtub should be addressed as not appealing to look at.

2026-07-21 • via Nuitee
J
James • couple • gb
1
Poor
Pros:

Location

Cons:

Poor customer services
The room keys kept on not working
Too expansive for drinks.
Shower/bath waste was blocked

2026-07-21 • via Nuitee
H
Helen • solo_traveller • gb
9
Classy stay
Pros:

Lovely suite (upgrade), friendly and welcoming. Great views from rooftop bar (though it's not easiest to find).

Cons:

Our room was exceedingly hot when we arrived and you could only open one window so it stayed hot. Luckily there was a fan...

2026-07-21 • via Nuitee
D
David • solo_traveller • gb
3
Pros:

Access to hotel from Above club as that's were we attended a party.
Food in the Rewood bar was good but one meal was missing an item and although corrected it was with no apology.

Cons:

Staff just going through the motions of their roles. Poor customer service except at breakfast when the staff were very friendly and helpful and I managed to get porridge on request. However, overall breakfast was disappointing.
No air conditioning on a warm night was not great.
I have submitted a formal complaint about a fire alarm fault which triggered several times early hours. Customer service with this was terrible and resulted in 2 calls from reception once the problem was resolved which just disturbed us further.

2026-07-20 • via Nuitee
W
Watson • solo_traveller • gb
9
Pros:

Close to city centre.

Cons:

No tissues in bathroom. Empty box left on the side

2026-07-20 • via Nuitee
A
Alan • solo_traveller • gb
8
2026-07-20 • via Nuitee
S
Samantha • couple • gb
3
2026-07-20 • via Nuitee