Staybridge Suites - Phoenix – Biltmore Area by IHG

Hotels
•
Staybridge Suites
8.9 (618 reviews)
2940 North Greenfield Road , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Limited breakfast options
Poor management solutions

Categories

Cleanliness
7.79
Multiple reviews mentioned issues with cleanliness, particularly in the two-bedroom suite.
Service
9.76
Many guests praised the hotel staff for being nice and helpful.
Location
9.3
Location was noted as excellent and convenient for many guests.
Room Quality
8.75
Guests appreciated the comfort and size of the rooms.
Amenities
8.28
Amenities such as the pool and entertainment options were mentioned, but some were found lacking.
Value for Money
9.24
The pricing seemed appropriate for many guests, though some felt it should include higher standards.
Food and Beverage
8.79
Breakfast quality was generally good, but variety needed improvement, particularly for dietary restrictions.
Overall Experience
9.26
Overall, guests enjoyed their stay, though some specific issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Luxurious Amenities

Staybridge Suites - Phoenix – Biltmore Area, an IHG Hotel offers an upscale experience with an outdoor swimming pool, fitness centre, and a shared lounge for relaxation.

Comfortable Accommodation

Guest rooms feature modern amenities including a flat-screen TV, fridge, and coffee machine, ensuring a comfortable stay. The property also provides family rooms and a barbecue for guests to enjoy.

Convenient Location

Located near popular attractions like Copper Square and Phoenix Convention Center, this 3-star hotel also offers easy access to the airport and Heard Museum.

Book your stay at Staybridge Suites - Phoenix – Biltmore Area, an IHG Hotel for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.9
Based on 618 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.75
Amenities: 8.28
Value for Money: 9.24
Food and Beverage: 8.79
Overall Experience: 9.26
M
Mary • solo_traveller • us
9
Great place and quiet!
Pros:

Very clean, quiet and very impressed with the property.

Cons:

Nothing the hotel can do anything about, it's just the homeless in this neighborhood is quite visible. Not sure if there is security around but they didn't bother us or our vehicle.

2026-05-18 • via Nuitee
E
Elvis • solo_traveller • us
10
2026-05-13 • via Nuitee
R
Roxanne • solo_traveller • us
9
2026-05-13 • via Nuitee
D
Devin • solo_traveller • us
10
2026-05-04 • via Nuitee
O
Oksana • family_with_children • il
10
Pros:

Завтрак.
Сервис

Cons:

Нечего добавить

2026-05-03 • via Nuitee
C
Cromwell • solo_traveller • us
10
2026-05-02 • via Nuitee
M
Mitch • solo_traveller • us
7
2026-04-27 • via Nuitee
X
Xiao Song • couple • tw
1
2026-04-26 • via Nuitee
G
Gerardo • solo_traveller • us
1
2026-04-22 • via Nuitee
J
James • couple • us
8
Worked for us with Brewers spring training
Pros:

Close to our activities!

Cons:

Pool was cold !

2026-04-13 • via Nuitee
P
Payge • couple • us
10
Love this place
Pros:

Stay here often it’s a very nice place

Cons:

Parking spaces are tight but otherwise very comfortable stay

2026-04-09 • via Nuitee
H
Heather • family_with_children • us
10
Beautiful place, clean, comfortable beds
Pros:

Easy to find, very accommodating for late check-in.

2026-03-26 • via Nuitee
G
Gillian • couple • gb
10
Cacti, hummingbirds, butterflies and baseball. A veces la vida puede ser maravillosa
Pros:

Excellent breakfast. Lovely staff.

2026-03-20 • via Nuitee
정 • family_with_children • kr
10
Pros:

친절하고 조식 제공 등 상당히 만족스러운 호텔임

Cons:

없음

2026-03-17 • via Nuitee
A
Alecia • couple • us
10
2026-02-27 • via Nuitee
V
Victor • solo_traveller • us
8
Pleasant stay at Staybridge Biltmore.
Pros:

Staff was excellent. Property clean and attractive. When I told the front desk that the noise from the freeway kept me awake, they gave me a different room.
Actually it was a room that they should have given me. Because I had requested a room on the ground floor with easy access to take my dog out. But no matter. It worked out. The staff makes this property. Its them. They are great!

Cons:

No working phone in the rooms.
No blue tooth connection to pair my phone to the tv so that I can watch YouTube like one can at a Fairfield by Marriott.
The towels need to be replaced. They were a bit rough.
The staff is so wonderful why not bring the quality of the property match the excellent service?

2026-01-26 • via Nuitee
M
Michael • family_with_children • us
8
2026-01-21 • via Nuitee
P
Pedro • couple • us
4
Pros:

I was disappointed with my recent stay, particularly with the breakfast service. The options were constantly limited and repeated, which made the experience feel monotonous. The quality has noticeably declined compared to my previous visits, and this change was disappointing.

Additionally, the cleanliness of the common areas did not meet expectations, especially considering the cost of the stay. For the price, I expected a higher standard of upkeep and attention to detail.

Overall, the experience fell short of what I’ve come to expect from this property, and I hope improvements are made in both food variety and facility maintenance.

2026-01-20 • via Nuitee
F
Felencia • extended_group • us
9
Pros:

Breakfast was good

Cons:

The items needed to refill the items

2026-01-20 • via Nuitee
E
Elizabeth • extended_group • us
9
2026-01-19 • via Nuitee