Kalamazoo Hotel

Hotels
•
Baymont Inn & Suites
10 (437 reviews)
2203 South 11th Street , Kalamazoo , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient location
Cons:
Rude staff
Dirty rooms
Booking issues
Poor amenities

Categories

Cleanliness
10
Multiple reviews mention dirty rooms and poor maintenance standards.
Service
10
Reports of rude staff and long wait times, suggesting significant room for improvement.
Location
10
Conveniently located near the destination.
Room Quality
10
Some rooms were noted as nice, but many issues reported with cleanliness and maintenance.
Amenities
10
Amenities like the breakfast received praise, but overall hotel amenities were lacking.
Value for Money
10
Guests expressed dissatisfaction with the value due to booking issues and cleanliness.
Food and Beverage
10
Breakfast was highly praised, with good service noted.
Overall Experience
10
General dissatisfaction due to booking issues, cleanliness, and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:15

Property Description

Modern Comfort and Convenience

Fitness and Business Amenities: Stay active and productive with our on-site fitness center and business center.

Cozy Rooms with Essential Amenities: Relax in rooms featuring flat-screen TVs, free WiFi, microwave, refrigerator, and more for a comfortable stay.

Convenient Location and Services: Enjoy a daily continental breakfast, 24-hour front desk assistance, and proximity to Western Michigan University and Kalamazoo city center.

Experience the perfect blend of comfort and convenience at Baymont Inn. Book now for an unforgettable stay!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

10
Based on 437 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
C
Costa • family_with_children • us
10
Pros:

One of the front desk lady was so kind and helpful

2026-05-28 • via Nuitee
S
Silva • solo_traveller • us
9
2026-05-28 • via Nuitee
W
William • solo_traveller • us
10
My stay at hotel
Pros:

Lady at the counter was very friendly

Cons:

Liked EVERYTHING!!!

2026-05-27 • via Nuitee
A
Amy L. • couple • us
5
Pros:

staff was very attentive And friendly

Cons:

bAthroom sucked

2026-05-26 • via Nuitee
S
sukhdeep • solo_traveller • us
8
it was v good
Pros:

v close to hwy and near to restaurant

2026-05-23 • via Nuitee
W
W • solo_traveller • us
9
2026-05-23 • via Nuitee
W
west • couple • us
6
2026-05-22 • via Nuitee
D
David • couple • us
8
Over all the stay was good.
Pros:

The price location staff was good .

Cons:

The wifi wasn't that good. Had to switch rooms cause of smell and floors didn't seem like they got cleaned right. And ice machine worked one time.

2026-01-19 • via Nuitee
T
Tanisha • couple • us
1
They took my money and kick me out for no reason
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
S
Stephen • couple • us
8
Room was good but disappointed there was no breakfast and we were not notified ahead of time.
Pros:

The room was clean and comfortable.

Cons:

We were not able to go to breakfast because they were remodeling. we should have been notified ahead of time. It cost us another $20 to eat at a restaurant. One of the reasons we chose this hotel is that they offered breakfast.

2026-01-19 • via Nuitee
K
karen • family_with_children • us
1
Very disappointed.
Pros:

Nothing. Our reservation was canceled upon arrival with no notification we are trying to seek a refund.

Cons:

Proper notice of cancellation the place was overbooked. We paid for our room in advance and we got no room upon arrival I would like a refund ASAP. Please talk to manager Ashley.

2026-01-19 • via Nuitee
M
Marcel • family_with_children • ca
1
Cons:

Would love to receive my money back. Booked a 2 queen room, the only room available was a 1 king and my kids slept on the floor.

2026-01-19 • via Nuitee
C
Corrine • couple • us
1
Rude staff, dirty room, smoked in, defective bathroom w/leaking toilet water all over, broke chair
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
K
Kedar • family_with_children • us
2
2026-01-19 • via Nuitee
B
Brown • family_with_children • us
1
It was by far my worst stay at any hotel in my 68. I would like to request a full refund.
Pros:

The location was great. I w

Cons:

The staff was non existent or either outside smoking POT. The cleanliness of the room and that of the entire hotel should be reported to the health department. The complimentary breakfast was as pathetic as anything I'd ever seen and most of that had been eaten by the children of the staff. No one should ever have to be offered 3 different rooms for a 2 night stay. And if that wasn't enough, I had to get my room keys reprogrammed 6 different times only to gain access and find that the warm day had caused an infestation of bugs coming through the window. The hostess was quick to assure me that the bugs would stay by window. At that point we decided to leave. I thought that with all we'd been through and having to leave a day early on a 2 day stay, I would have been offered a full refund. Instead I was greeted with a load 'goodbye' yelled from the back room. At this point I would like to formally request a full refund of the 186.00 dollars I paid.

2026-01-19 • via Nuitee
P
Ptak • couple • us
1
The hotel experience was not very good, to say the least.
Pros:

When we got to the breakfast, the food was not fully ready. Toaster did not work. No forks were out, just knives were.

Cons:

We were there to check in before 3:00 PM, and it took over a half an hour to get checked in. We could not imediately go to the room, because we had to be someplace at 4:00PM. When we finally got to our room around 7:00 PM, the room was a mess - dirty laundry, garbage in the room, bed not made (no sheets, blanket), vacuum cleaner in the room.

2026-01-19 • via Nuitee
G
Gary • couple • us
8
While it shows its signs of age, for the price we had an enjoyable stay. Quiet and comfortable.
Pros:

Room was clean and well stocked. Everything worked.

Cons:

Door frame by lick was beat up like someone forced their way in the room at some point. A little dis-concerning.

2026-01-19 • via Nuitee
C
Candice • solo_traveller • us
1
Pros:

Nothing

Cons:

The staff at the desk the 3rd shift lady was extremely rude and mocking me with other staff.

2026-01-15 • via Nuitee
R
Rich • couple • us
1
Worst hotel state I have ever had. They should be ashamed to charge me and Wyndham should be in thei
Pros:

No breakfast was served because the hotel did not have power. During breakfast hours. Also hotel had no water for a period of three hours during the night.

Cons:

The fact that the hotel did not have water for a period of time overnight. They lost power and it does not have a back up generator, which should be pretty much standard in this point in time. Emergency lights were not working. And I had to take a handicapped person down four flights of steps in the dark. Along with people roaming the halls all hours of the night and unable to securely lock my door. Also, the toilets were leaking on the floor when I had water

2026-01-14 • via Nuitee
J
Jennifer • couple • us
1
I didn’t get to stay!
Pros:

Nothing,made reservations and when I got there the lady was rude and told me she didn’t have any rooms!!

Cons:

Everything was bad

2025-12-22 • via Nuitee