ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

Hotels
•
Luxury Collection
9.4 (2534 reviews)
1 JBS Haldane Avenue , Kolkata , in
+913344464646

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional dining experience
Luxurious rooms
Friendly and attentive staff
Cons:
Slow food service
Some staff had language barriers

Categories

Cleanliness
9.31
The hotel is described as clean and hygienic by multiple guests.
Service
9.78
Overall service is noted to be excellent, with special recognition for staff like Chef Ranvijay Singh and Miss Sunanda.
Location
9.32
The property's location provides a magnificent view of the city, enhancing the overall stay.
Room Quality
9.77
Rooms are described as highly luxurious, spacious, and well-equipped with modern amenities.
Amenities
9.3
Hotel offers a variety of amenities including several dining options and a spa.
Value for Money
8.76
While most experiences were positive, there was a suggestion of staff needing better English skills which slightly affects perceived value.
Food and Beverage
9.31
Guests raved about the food quality and variety available at the hotel.
Overall Experience
9.68
The overall feedback points to an amazing stay with minimal negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:26

Property Description

Luxurious Accommodation
Experience luxury at its finest at ITC Royal Bengal, a Luxury Collection Hotel in Kolkata. Indulge in air-conditioned rooms with free WiFi, elegant decor, and impeccable room service. Some rooms even feature a fully equipped kitchen for your convenience.

Wellness and Dining
Unwind at our hotel's fitness centre and sauna, perfect for relaxation after a day of exploring the city. Enjoy a delicious meal at our restaurant or grab a drink at the bar.

Convenient Location
Located just a short distance from Sealdah Railway Station and M G Road Metro Station, our hotel offers easy access to key attractions like New Market. With free private parking and a paid airport shuttle service, your stay with us will be stress-free from beginning to end.

Ready to experience unparalleled luxury and convenience in Kolkata? Book your stay at ITC Royal Bengal now.

Important information:

Royal Vega is operational for lunch from Friday to Sunday & everyday for dinner.

Avartana serves lunch only on Saturday & Sunday and dinner everyday.

Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 2534 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.32
Room Quality: 9.77
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.68
Khalil Ben Fredj • family_with_children • tn
10
2026-07-04 • via Nuitee
I
Ian • solo_traveller • gb
10
A Diamond in the rough
Pros:

Luxury all around. King suite was amazing value for money.

Cons:

Buffet restaurant very busy and quiet disorganised, tables left with leftovers on which maybe a sig if understaffed which is strange considering the service in the rest of the hotel.

2026-07-04 • via Nuitee
A
Arindam • family_with_children • in
8
Pros:

The hotel , the grandeur, the location are superb.

Cons:

Staff, they could have been more smiling and welcoming. And at the breakfast buffet, entrance to sitting,serious lack of focus.

2026-07-01 • via Nuitee
A
Antonio • solo_traveller • it
6
Hotel molto bello ma ultimamente un po’ scadente
Pros:

Buina

Cons:

Sono anni che vengo in questo hotel , ma ultimamente è molto scaduto e secondo me non è più un 5 stelle lusso.
Scarsi accessori nel bagno.
Se mangi nel ristorante o usi SPA e altro non è più possibile addebitare alla camera , ma ti chiedono di pagare subito .
E tante altre piccole cose che non sto ad elencare.

2026-06-30 • via Nuitee
S
Sushant Rane • solo_traveller • in
10
2026-06-30 • via Nuitee
A
Abid • extended_group • in
9
It was very good stay
Pros:

Everything was very perfect. It was exceptional hotel stay during my visit. From the reception to room everything was very perfect. Particularly the staff in the morning shift was very very helpful and walk an extra mile to fulfil our requirement.

Cons:

It was very late night when we checked in almost 12.oo Midnight. In the room there was Ipad which was making big noise because of charger issue. called the reception and engineer came after some time, he couldn't solve the issue, said he will send another person with new charger which was time consuming and We were tired.

2026-06-30 • via Nuitee
S
Syed M • solo_traveller • gb
3
Pros:

Room and cleanliness

Cons:

They misplaced my ice pack for Insulin, I had requested them to keep it in a deep freezer as the room fridge did not have one. When I asked for it on my way out it took them 3 hrs and after repeated call, they came back saying sorry, its misplaced and on top of it I had forgotten my business card holder, which they manage to retrieve but couldn't handover in time, I had to write it off as would have missed my flight.

2026-06-30 • via Nuitee
L
Luboš • solo_traveller • cz
7
Spokojen.
Pros:

Lokalita

Cons:

Od posledního ubytování v Lednu 2026 poklesla čistota hotelu.

2026-06-30 • via Nuitee
S
Sandeep • couple • in
10
2026-06-29 • via Nuitee
V
Vineet Prabhakar • solo_traveller • in
9
Pros:

The overall ambience

2026-06-29 • via Nuitee
D
Dipankar • solo_traveller • in
10
2026-06-29 • via Nuitee
A
ASIT KUMAR • extended_group • in
9
Cons:

Restaurant people didn't respond well for in room service. They never pick up the phones too..Bad attitude of in-room service. reception staffs were not cordial, no smiling face...check in time is too long and had to stand in the que for long. Body language of lady in the reception was very repulsive.

2026-06-28 • via Nuitee
S
Shromona Pandit • solo_traveller • in
5
Pros:

We loved the spacious room, comfortable and big bed, amazing espresso coffee maker machine, view, spa tub, huge bathroom, residency lounge access, free breakfast, reasonably priced suite room, birthday balloons and complimentary cake!

Cons:

The staff were unhelpful and inept, especially at the Residency Lounge. They did not refill the cheese platter even after repeated requests, and got annoyed when we tried to request for drinks. The quality of drinks was also awful at the lounge, and the food tasted bland and lacked variety. The breakfast tables at the Grand Market Pavilion didn't have proper cutlery or salt and pepper shakers, the bakery items are really limited and quite awful, and the staff were curt, never cleared the table, and never stopped to listen to our requests. None of the standing lamps or table lamps in our room for were working. The in room dining service was horrible, since the staff kept disconnecting our calls and we had waited for over half an hour for a simple order of fish and chips for my child, whose dinner was delayed as a result! The housekeeping service was also very slow. The check-in process was also incredibly slow, despite it not being too crowded. The staff had a plastic smile on their face but did nothing to make things better for us despite repeated attempts at conveying our discontent. This is not the service we expect from a supposedly 5 star hotel of this calibre! To top it off, it was my birthday, so the poor service definitely put a dampener on my spirit! Not sure whether we'll be coming back anytime soon!

2026-06-28 • via Nuitee
W
Wanderer39709418056 • Family
10
Great
Pros:

Happy with everything.....great

2026-06-27 • via Tripadvisor
O
OnAir43969521290 • Friends getaway
10
Good
Pros:

The food was great... Loved it

2026-06-27 • via Tripadvisor
6
687sayand • Couples
10
Best
Pros:

Very beautiful hotel best food

2026-06-27 • via Tripadvisor
T
Trip55239948214 • Family
10
Great
Pros:

Loved food and everything.....

2026-06-27 • via Tripadvisor
G
Global30560352886 • Family
10
Good
Pros:

Beautiful hotel good food will visit again

2026-06-27 • via Tripadvisor
F
Fearless64765299304 • Couples
10
Good experience
Pros:

Besssstttttt good experience

2026-06-27 • via Tripadvisor
E
Escape68204931173 • Solo travel
10
Nice
Pros:

Good hotel very nice will come

2026-06-27 • via Tripadvisor