ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

Hotels
•
Luxury Collection
9.4 (2588 reviews)
1 JBS Haldane Avenue , Kolkata , IN
+91 33 4446 4646

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional dining experience
Luxurious rooms
Friendly and attentive staff
Cons:
Slow food service
Some staff had language barriers

Categories

Cleanliness
9.31
The hotel is described as clean and hygienic by multiple guests.
Service
9.78
Overall service is noted to be excellent, with special recognition for staff like Chef Ranvijay Singh and Miss Sunanda.
Location
9.32
The property's location provides a magnificent view of the city, enhancing the overall stay.
Room Quality
9.77
Rooms are described as highly luxurious, spacious, and well-equipped with modern amenities.
Amenities
9.3
Hotel offers a variety of amenities including several dining options and a spa.
Value for Money
8.76
While most experiences were positive, there was a suggestion of staff needing better English skills which slightly affects perceived value.
Food and Beverage
9.31
Guests raved about the food quality and variety available at the hotel.
Overall Experience
9.68
The overall feedback points to an amazing stay with minimal negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:26

Property Description

Luxurious Accommodation
Experience luxury at its finest at ITC Royal Bengal, a Luxury Collection Hotel in Kolkata. Indulge in air-conditioned rooms with free WiFi, elegant decor, and impeccable room service. Some rooms even feature a fully equipped kitchen for your convenience.

Wellness and Dining
Unwind at our hotel's fitness centre and sauna, perfect for relaxation after a day of exploring the city. Enjoy a delicious meal at our restaurant or grab a drink at the bar.

Convenient Location
Located just a short distance from Sealdah Railway Station and M G Road Metro Station, our hotel offers easy access to key attractions like New Market. With free private parking and a paid airport shuttle service, your stay with us will be stress-free from beginning to end.

Ready to experience unparalleled luxury and convenience in Kolkata? Book your stay at ITC Royal Bengal now.

Important information:

Royal Vega is operational for lunch from Friday to Sunday & everyday for dinner.

Avartana serves lunch only on Saturday & Sunday and dinner everyday.

Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Location

Guest Reviews

9.4
Based on 2588 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.32
Room Quality: 9.77
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 9.68
S
Sanjay • couple • in
10
Pros:

Staff behibhar excellent

Cons:

Propati decoration wow

2026-10-11 • via Nuitee
R
Ranjan • solo_traveller • in
7
Disappointing, again.
Pros:

After my previous disappointing experience, I did not stay here for a long time. The hotel unfortunately does not respond to emails and calls, even though emails reach the customer asking us to connect for airport pick-ups. Escalating the customer request is blocked by lack of public email and direct phone numbers, the call center is unfortunately quite unhelpful. I was lucky that I had the number of an old senior contact in the ITC group who helped me reach the ITC Royal Management.

Cons:

Carpets in the hallway had the same crumbs for two day. The bathroom toiletries were all awry and in disarray. These little lapses increase the trust deficit about the overall service.

2026-10-11 • via Nuitee
N
NAWAZ • solo_traveller • in
7
2026-10-09 • via Nuitee
J
Jayanta • solo_traveller • in
10
Pros:

Great 👍

Cons:

The staff

2026-10-09 • via Nuitee
M
Meerjady Sabrina • couple • bd
9
2026-10-08 • via Nuitee
P
PRIYARANJAN • extended_group • in
10
2026-10-08 • via Nuitee
S
Shahid • solo_traveller • in
8
2026-10-07 • via Nuitee
R
Ranjit • solo_traveller • gb
9
Pros:

Everything

2026-09-18 • via Nuitee
K
Ksenia • family_with_children • ru
2
2026-09-17 • via Nuitee
R
rishabh • solo_traveller • in
10
Pros:

The breakfast was really very good. The number of items on the spread was impressive. The can add up some more of local items in breakfast.

Cons:

The service can be more better. Like from allotment of table from serving water and taking live counter order was a bit slow but manageable

2026-09-17 • via Nuitee
D
Debanjana • couple • in
1
Eeew, I ll make sure that my friends too never go that stupid shithole
Pros:

Pathetic staff! Pathetic service!! Never going back !! Ruined my BDay

Cons:

Pathetic staff! Pathetic service!! Never going back !! Ruined my BDay

2026-09-15 • via Nuitee
S
sanjoy • solo_traveller • in
9
2026-09-15 • via Nuitee
A
Antonio • solo_traveller • it
9
Pros:

Ottima e abbondante scelta

2026-09-12 • via Nuitee
J
JAI • solo_traveller • in
9
Great
Cons:

No fan

2026-09-11 • via Nuitee
S
Shashank • couple • in
10
2026-09-09 • via Nuitee
A
Antonio • solo_traveller • it
9
Sono anni che vengo in questa struttura e sicuramente un motivo ci sarà
Pros:

Solita gentilezza nel personale

2026-09-07 • via Nuitee
S
Someone's • solo_traveller • in
10
2026-09-07 • via Nuitee
L
Linda • couple • in
6
Sorry but I was quite disappointed. Property is good but the service standards are very very low
Pros:

Property was great in terms of grandeur and opulence but the staff are not complimentary to the property at all . Sad to see front office staff clueless about billing . Laundry not getting picked up after repeated reminders , concierge team being harder to reach than some VVIP . Hostess at breakfast who looks like she is tired of seeing g guests and doesn’t even greet them with a nice good morning .

Cons:

I have already mentioned what I did not like about the property . Wrong billing at check out delaying leading to our departure to airport being delayed . Clueless duty manager who arrived at the scene to check on billing and slowly just escaped from the scene when she realized they had goofed up . People are absolutely cluelsss in the hotel . Lobby ambassadors are just busy on their phones not bothered if guests are walking in .

2026-09-03 • via Nuitee
A
Agarwal • solo_traveller • in
10
2026-09-02 • via Nuitee
G
Goubanova • couple • at
4
Disappointed
Pros:

Nice location

Cons:

I booked this hotel expecting a luxurious 5-star stay, but unfortunately, it fell far short of that standard.

Upon arrival, my first room had a carpet full of stains. To their credit, they moved me immediately to a nicer, bigger room, which I appreciated. However, that was the only positive moment of the stay.

The problems continued when I ordered food through their app. After waiting 25 minutes with no response, I called the restaurant directly and was told they never received my order. I had to order again from scratch.

The next day was even worse. I put the "Do Not Disturb" sign on my door because I needed rest, but instead of respecting that, staff called my room every two hours—knocking on my door, calling about service, and even asking if I had ordered food. It felt like harassment, whether intentional or just sheer incompetence. I couldn't even take a nap in the afternoon because they wouldn't leave me alone. I spoke to the manager, but it didn't help at all.

Breakfast was chaotic—the restaurant was overcrowded and tables were dirty. I had to ask twice just to get my table wiped down.

This was so frustrating that I actually started looking for another hotel to move to. For the price, this was a complete waste of money. I would strongly recommend booking a smaller, more competent hotel instead. Very, very disappointed.

2026-08-31 • via Nuitee