The White Swan

N/a

Room a bit smaller than expected, sliding / ill fitting door to bathroom so if you like to 'go' privately its a bit embarrassing.
Thin walls.. we could clearly hear neighbouring rooms.
Bit of confusion among guests over which part of the place is the White Swan and which part is the Mucky Duck, poor bar staff had to keep explaining to different groups.

Very little.

Lack of parking for hotel guests having to park down the room and carry heavy bags

Nothing

Small bed

Dag ervoor al opgeven wat je voor ontbijt wilt eten.

No issues, a very nice stay

Disappointing experience despite requesting a quiet room well in advance

I stayed at The White Swan for one night before an early-start motorcycle rider training course at Blyton Park.

Three weeks before my stay, I contacted the hotel through Booking.com specifically requesting a quiet room away from the bar, function areas and main road, explaining that I needed a good night’s sleep before the course. I received no response to that request.

When I checked in, I asked whether my message had been received. The member of staff wasn’t sure, but I was given the impression that I had been allocated a quiet room.

Unfortunately, during the evening there was considerable noise from children in the adjoining accommodation. I appreciate that hotels cannot guarantee complete silence and I wasn’t expecting staff to move me late in the evening, but I called reception because I wanted the issue recorded and hoped the noise could be addressed.

The lady who initially answered was perfectly pleasant. However, the second member of staff I spoke to was disappointingly abrupt and dismissive. He repeatedly spoke over me and showed very little empathy or interest in what I was trying to explain. I made clear that my main concern at that stage was not simply the noise, but the manner in which my reasonable complaint was being handled.

I don’t expect every request made to a hotel to be guaranteed, but I do expect a request made several weeks in advance to be acknowledged where possible, and I certainly expect a guest raising a reasonable concern to be spoken to courteously.

Unfortunately, the way the situation was handled has left a poor impression and I would be unlikely to stay here again.

Could do with a little re-paint in the stairs and hallways.

Room was too hot, noise level unbearable. No fan, manager failed to call me following my complaint.

A mess up with the room allocation.

The breakfast could start a little earlier.