Embassy Suites Charleston

Hotels
•
Embassy Suites Hotels
8.2 (1421 reviews)
300 Court Street , Charleston , US
+1 843-723-6900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Decent breakfast
Cons:
Cleanliness issues
Limited parking
Room quality discrepancies

Categories

Cleanliness
6.7
Issues with cleanliness were mentioned multiple times, indicating the hotel is not meeting cleanliness standards.
Service
9.2
Service was described positively in several reviews, particularly the exceptional staff and shuttle services.
Location
8.7
Location was noted to be great, with easy access to nearby restaurants and events.
Room Quality
7.7
Room quality received mixed reviews, with some complaints about decor and items missing.
Amenities
8.2
Amenities included were good, but some guests expected more based on their previous experiences, impacting overall satisfaction.
Value for Money
8.2
Value for money was overall judged as acceptable, despite some complaints about extra fees.
Food and Beverage
8.7
The breakfast and evening drinks were positively mentioned, contributing to a good dining experience.
Overall Experience
8.2
Overall experience was rated positively despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:34

Property Description

Convenient City-Center Location
Located in the heart of the city, the all-suite Embassy Suites in Charleston offers easy access to popular sites and major corporations. Explore the state Capitol building, West Virginia State Museum, and Charleston Civic Center just minutes away.

Luxurious Amenities
Wake up to a complimentary cooked-to-order breakfast and stay active in the modern fitness center. Take a dip in the pool for relaxation or unwind at the free nightly reception in the evening.

Business and Leisure Friendly
With an airport transfer service to Yeager Airport and proximity to corporate offices like Coca-Cola and Verizon Wireless, our hotel caters to both business and leisure travelers.

Book your stay at Embassy Suites Charleston for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1421 reviews
Cleanliness: 6.7
Service: 9.2
Location: 8.7
Room Quality: 7.7
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.2
G
George • couple • us
7
Pros:

Breakfast was good!

Cons:

No elevators.

2026-09-19 • via Nuitee
A
Andre • couple • us
8
2026-09-17 • via Nuitee
M
Melissa • extended_group • us
6
2026-09-14 • via Nuitee
W
William • couple • us
4
I was unaware of the many issues the Embassy was dealing with . Hope they address their multiple issues.
Pros:

It was quiet.

Cons:

Parking off- site in “sketchy “ part of town….1 elevator that worked erratically (had to walk off 6 th floor with luggage at the end of my stay…. Also, I watched 3 “homeless “ people walk in the front door a partake of the breakfast bar one morning. Staff often seemed bothered at the evening happy hour…. House keeping only came in one day during my 3 day stay.

2026-09-12 • via Nuitee
D
Dawn • solo_traveller • us
8
2026-09-11 • via Nuitee
C
Center • couple • us
1
Ridiculous
Pros:

Employee named Morn. Very friendly.

Cons:

Only 1 of 4 elevators was working. 250 rooms and 9 floors with 1 working elevator! Had to stand in line 15 minutes just to ride the elevator each time.

2026-09-10 • via Nuitee
C
Cynthia • couple • us
5
Nice location. Breakfast was good as there was an omelet station. Cocktail hours were very nice!
Pros:

Convenient location. The room was clean. Breakfast was good. Happy hours were great!!

Cons:

Only 1 elevator was working. Luckily we were on the second floor so we used the stairs. Lack of staff. Laundry room was trashy.

2026-09-10 • via Nuitee
B
Brenda • family_with_children • us
1
Not good at all. (1) shower was clogged and got my clothes and slippers wet; and bugs in bed.
Pros:

Had to pay for valee service because of handicapped knee

Cons:

Better parking and shower floor

2026-09-08 • via Nuitee
S
Saima • couple • us
7
2026-09-08 • via Nuitee
J
Joy • couple • us
9
Goodo
Pros:

Good

Cons:

The elevator only one worked the whole time we were there.

2026-09-07 • via Nuitee
S
Sara • couple • us
7
Pros:

It was clean and check-in was quick and easy. The free drinks during happy hour were nice. The staff was polite and helpful.

Cons:

There was only one working elevator which made getting to and from the room a hassle. Also, the parking situation had changed since the last time we were there. It took a long time for the room to get cool enough to be comfortable.

2026-09-01 • via Nuitee
S
Shannon • couple • us
6
Pros:

Great location

Cons:

Only 1 out of 3 elevators was in operation so had to take stairs from 7th floor (or wait up to 10 minutes for the elevator), lights in bathroom were extremely dim and one was out, plus lamps next to the beds did not work.

2026-09-01 • via Nuitee
M
Melody • solo_traveller • us
10
2026-08-31 • via Nuitee
R
Rick • solo_traveller • us
8
It a bad experience - a lot of people upset about the elevator, but I suppose out of their control
Pros:

Awesome breakfast and comfortable bed!

Cons:

One elevator out of 2 working, noisy neighbor, and no regular coffee in the room (only decaf).

2026-08-31 • via Nuitee
S
shelby • solo_traveller • us
5
Pros:

The breakfast was very good. The room had two TV's which was nice especially with kids.

Cons:

There was only one working elevator. The pool was dirty and had fruit flies in it. I wished breakfast opened sooner on the weekends. Booking price was $170 I got to the hotel and they charged me $220 for the same room. There were not enough towels in the room when requesting more towels from the front desk they only brought one extra towel. Our room had a funny smell to it when we arrived.

2026-08-31 • via Nuitee
W
Willie • couple • us
5
My stay was decent because of the elevator situation.
Cons:

The elevators were not working properly which tamed it difficult for a lot people to get up and down the sty. It took so long.

2026-08-31 • via Nuitee
D
Dawn • family_with_children • us
9
2026-08-27 • via Nuitee
B
Beverly • solo_traveller • us
3
Terrible
Cons:

The property needs a major upgrade! I stayed there right before Covid and it was run down then. Everything was exactly the same as it was years ago. We couldn’t sit on the sofa because it was broken and leaned towards the floor. The carpet is disgustingly old and dirty. The toilet is old and stained. It needs a serious cleaning. We checked in on Friday night and had to park our car at the mall parking lot. On the way to the room there were trash on the floor in the hallway. It was still there when we checked out Saturday along with dirty dishes that were piled up beside the ice machine. I would have complained but couldn’t talk to a real person on the phone only virtual assistant! The room got extremely hot after going to bed because after so long the air stops if there is no movement in the room. So you have to get up and run around the room in order to get the air back on. I literally felt like I was going to burst into flames! Wouldn’t recommend this place to anyone. Not to mention the loud bark of a big dog

2026-08-26 • via Nuitee
H
Hess • family_with_children • us
4
Not staying here again
Pros:

Nice staff. Good breakfast

Cons:

The elevator was broke so anytime you had to leave your room it was atleast 15 minutes to get on the only elevator working. Was also given the wrong room key so I got to drag my kids back to the front desk to wait another 20 minutes to get that fixed. Adding that with the wait at the elevator it was a nightmare just getting into our room.

2026-08-26 • via Nuitee
A
Al-Mateen • couple • us
10
2026-08-25 • via Nuitee