The IAH Houston Hotel

Hotels
•
Hyatt Place
7 (599 reviews)
300 Ronan Park Place , Houston , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Cons:
Poor cleanliness
Unprofessional service
Limited amenities

Categories

Cleanliness
4.96
Multiple reviews indicate poor cleaning standards and maintenance issues.
Service
6.93
Service quality mentioned as unprofessional and indifferent in several instances.
Location
8.97
Some positive comments about convenience, despite concerns about safety.
Room Quality
6.42
Comments about room condition were negative, but some rooms were praised.
Amenities
5.95
Limited amenities reported, with some issues related to breakfast area and service.
Value for Money
7.91
Perceived value impacted by poor experiences but some guests felt pleasantly surprised.
Food and Beverage
6.96
Some positive mentions regarding breakfast, but generally limited offerings.
Overall Experience
7.93
Reviews highlight significant issues, but some guests had acceptable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:14

Property Description

Luxurious Outdoor Patio and Pool
Experience relaxation and leisure at Hyatt Place Houston-North with our furnished outdoor patio and inviting pool. Perfect for unwinding after a long day of travel or exploring the city.

Modern Amenities and Services
Enjoy the convenience of a large flat-screen TV, complimentary WiFi, and a cozy seating area in each elegantly decorated room. Benefit from our concierge service, 24-hour desk, business center, and fitness center for a seamless stay.

Prime Location
Situated just minutes from Bush Intercontinental Airport, our hotel provides easy access to popular attractions like Houston Arboretum, Memorial Park, and Downtown Aquarium. Book your stay now and discover the best of Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 599 reviews
Cleanliness: 4.96
Service: 6.93
Location: 8.97
Room Quality: 6.42
Amenities: 5.95
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.93
A
Alia • extended_group • us
8
Decent
Pros:

Property was alright

Cons:

The location. Pictures online look better

2026-05-27 • via Nuitee
J
Jess • couple • us
2
2026-05-25 • via Nuitee
V
Veronica • solo_traveller • us
5
Pros:

It was close to my school .

Cons:

My hot water was not working and they did not want to move me yo another room til the next day .

2026-05-17 • via Nuitee
C
Connie • family_with_children • us
1
Pros:

Complaint was already submitted

Cons:

It was dirty

2026-04-28 • via Nuitee
4
411tejass • Business • Hanover Park, Illinois
2
Unexpected but real
Pros:

Overall not a great experience as you would expect from Hyatt, unclean, smelly and poor experience overall. Room was not clean and was smelly. Elevator was unclean and smelly as well.

2026-03-30 • via Tripadvisor
M
Michael • couple • us
1
Terrible, we checked out after one stay
Pros:

Nothing

Cons:

Everything, awful experience

2026-03-25 • via Nuitee
A
aashr2015 • NONE
2
Disgusting! Don’t stay here
Pros:

I am disgusted at the fifth of this place. The bathroom was dirty with dried piss on the floor! The toilet didn’t even WORK! We had to go downstairs to use the bathroom! Are you kidding? The bed was made with the sheet on top of the comforter.really? The comforter was DIRTY along with the wall on the right of the bed. The front door had some kind of splatter all over it! There was a hair on the pull out mattress. I am seriously appalled at the level of disgust this hotel was in. The breakfast if that’s what you call it was inedible! They should be ashamed. Absolutely not Hyatt status! In addition
The king bed felt like a Murphy bed, so noisy and uncomfortable! The mirrors were also dirty
Along with the elevator floors. Plus we woke early morning to the fire alarm going off twice! When we discussed with the lady at the front desk she NEVER EVEN apologized!! Didn’t try to help us at all! We got in late and didn’t see the level of unacceptable cleanliness until the light of day otherwise we wouldn’t have stayed there. So image our shock when we woke up to discover all of the disgusting status. Do not stay here!

2026-03-24 • via Tripadvisor
L
Lakisha • family_with_children • us
7
2026-03-24 • via Nuitee
K
Kimberly • family_with_children • us
3
It was not the best, Hyatt use to be a clean relaxing experience but has changed over the years.
Pros:

The room (310) didn't have enough towels and wash clothes, the tub was dirty and had damage to it. There was a roach in the room. There wer4 no covers or pillows for the pull out bed. You couldn't log on to streaming such as Netflix.

2026-03-23 • via Nuitee
L
Luce • family_with_children • us
8
Pros:

Nice hotel, well maintained, except for the fire alarm.

Cons:

The fire alarm kept going off. The staff kept saying it was a false alarm.

2026-03-20 • via Nuitee
C
Charmaine • family_with_children • us
7
2026-03-20 • via Nuitee
M
Mairyn • family_with_children • us
10
Me hubiese gustado hacer check in más temprano para disfrutar más de las instalaciones
Pros:

Espaciosa la habitación, limpia, el desayuno muy bueno

Cons:

N/A

2026-03-20 • via Nuitee
M
Melissa • family_with_children • us
4
2026-03-18 • via Nuitee
N
nyah • couple • us
7
2026-03-18 • via Nuitee
M
Melanie • couple • us
6
Pros:

Good location and clean rooms

Cons:

Day staff

2026-03-18 • via Nuitee
C
Camille • extended_group • us
8
2026-03-14 • via Nuitee
H
H7637RRerikn • NONE
2
Not a good time
Pros:

Our arrival was met with an uncharacteristic and lengthy delay of over an hour. Regrettably, the poise expected of the concierge was absent; the front desk staff addressed the entire waiting party with an unprofessional tone and a public display of discourtesy that is inconsistent with a premium guest experience.

2026-03-12 • via Tripadvisor
H
Hanna • solo_traveller • us
8
2026-03-07 • via Nuitee
J
Joel • family_with_children • us
10
2026-03-06 • via Nuitee
K
karriem2026 • NONE
2
Horrible customer service
Pros:

Fire alarm went off multiple times in the middle of the night. Got no sleep. Front desk was rude. No follow up by management and it’s been nearly 2 weeks since complaint.

2026-03-05 • via Tripadvisor