La Quinta by Wyndham Nashville Franklin

Hotels
•
La Quinta by Wyndham
6.5 (697 reviews)
4207 Franklin Commons Court , Franklin , US
+1 615-791-7700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Comfortable beds
Convenient/close location
Staff kind and accommodating (in several reports)
Good value for cost (reported by some guests)
Jacuzzi available
Clean and comfortable (reported by some guests)
First-floor/close-to-doors rooms (preferred by one guest)
Cons:
Multiple cleanliness issues: mold, grime, spiderwebs, cockroach, urine/pet smell
No hot water or cold showers reported by several guests
Broken/outlet/A/C/maintenance problems in rooms
Dated facility and general wear
Breakfast limited/poor quality and equipment failures (OJ machine, gravy temp, syrup)
Pool issues: cold, unavailable towels, pool bathroom locked/broken
Broken ice machines and other on-site equipment failures
Service lapses for some guests (room given away, lack of room service)
Pet fee structure complaints (per day vs per stay)

Categories

Cleanliness
4
Multiple guests reported dirt, mold, spiderwebs, a cockroach sighting, urine/pet smell in a room, and visible grime in bathrooms — cleanliness is a clear weakness.
Service
8
Mixed reports: several reviewers praised staff as kind, helpful and accommodating (kept medication, assisted with room moves), but there are also serious lapses reported (room given away, lack of room service, staffing/response failures). Overall more positive than negative in direct staff interactions.
Location
8.5
Multiple mentions of a convenient, close and quiet location — location is a consistent positive across reviews.
Room Quality
4.5
Rooms described as dated and in need of updates; issues include nonworking outlets, A/C noise, inconsistent room temperatures, missing towels and other basic maintenance problems.
Amenities
5
Amenities are inconsistent: a jacuzzi is noted but loud, pool was cold or problem-prone, pool bathroom and ice/juice machines frequently broken, and pool towels were unavailable — mixed/below-average.
Value for Money
8
Several guests explicitly noted good value for the cost and comfortable beds for the price despite issues, indicating perceived value remains strong for some stays.
Food and Beverage
4.5
Breakfast received repeated complaints: limited options, small dining area, temperature concerns for gravy, broken OJ machine, and lack of common items (syrup/options) — below average.
Overall Experience
9.5
Guest experiences vary widely: a number of stays were positively summarized (comfortable beds, helpful staff, good value), while many others reported severe cleanliness and maintenance failures. The overall impression is mixed; notable positives around value and staff interactions contrast with serious negatives in cleanliness and upkeep.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Situated in historic Franklin, Tennessee just off Interstate 65, our hotel is a mere 20 miles from vibrant Nashville.

Comfortable Accommodations
Each guest room is equipped with a flat-screen cable TV, free Wi-Fi, and a coffee machine. Upgrade to a deluxe room for added convenience with a microwave and refrigerator.

Fantastic Amenities
Enjoy our indoor pool, hot tub, and daily continental breakfast. Take advantage of the on-site laundry facilities, free parking, and pet-friendly policy.

Book now to experience the perfect blend of comfort and convenience at La Quinta Inn & Suites Nashville Franklin.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Service Animals - ADA-defined service animals are welcome
free of charge. Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet. Fees - Nonrefundable 25 USD nightly for up to 2 pets. Max 75 USD per stay. Other Information - Contact hotel for additional details and availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.5
Based on 697 reviews
Cleanliness: 4
Service: 8
Location: 8.5
Room Quality: 4.5
Amenities: 5
Value for Money: 8
Food and Beverage: 4.5
Overall Experience: 9.5
S
Steve • couple • us
9
2026-10-29 • via Nuitee
D
Denise • solo_traveller • us
5
Comfortable beds but dated facility
Pros:

Comfortable beds

Cons:

Property smells clean (bleached) but found black grim and dirt in bathroom. Property appears dated in wear. And to charge extra for a pet I agree with but not a per day fee it should be a per stay fee. Driveway has a good size concrete issue at entrance. Bathroom by pool was unavailable the whole stay, both outside side doors were damaged locks not working or damaged , doors were propped open with rocks. Breakfast gravy was not being held to min 145 degrees in temp

2026-10-27 • via Nuitee
D
David • couple • us
5
Judge for yourself
Pros:

Location

Cons:

Breakfast was kind of lame and very small dining area for the amount of people. Pool was very cold. Worst of all after our second night we found mold on the floor by the head board so we didn't stay the third night

2026-10-27 • via Nuitee
V
Vickie • couple • us
7
Really like staying here, close, reasonable, friendly staff. Outlets need to be fixed and something needs to be done abo
Pros:

Close and reasonable

Cons:

Most of the outlets next to the bed didn’t work and hallway smelled like crap

2026-10-26 • via Nuitee
J
Jackie • solo_traveller • us
4
2026-10-25 • via Nuitee
N
Natasha • solo_traveller • us
10
2026-10-24 • via Nuitee
B
Bonnie • couple • us
5
Disappointed as it was easy fixes by the owners to make my stay better.
Pros:

Jacuzzi but the machine for the jets was too loud.

Cons:

No hot water until I complained and was told the dial needs to be on cold for hot water. There were no bath towels in the room so I had to go to the front desk. Room had spiderwebs.

2026-10-20 • via Nuitee
A
Andrew • family_with_children • us
2
Would not stay again.
Cons:

Dirty, breakfast was not good at all. Didn’t even have some type of regular syrup, instead only had blue berry. Had zero bath towels, was handed pool towels after night one, the pool had no towels. In a 3 night stay we never had room service bring us anything.

2026-10-17 • via Nuitee
J
Jerry • couple • us
5
2026-10-17 • via Nuitee
R
Rashena • couple • us
1
Just ok for one night only
Pros:

Conveniently located and quiet area

Cons:

The shower was dirty the hotel itself Needs updating and first room I was placed in smelt so bad of urine from a pet we had to immediately get moved.
Then our room never got cool enough for us to sleep comfortably.

2026-10-14 • via Nuitee
H
HENRIQUE • solo_traveller • pt
10
2026-10-14 • via Nuitee
R
Richard • solo_traveller • us
4
2026-10-13 • via Nuitee
R
Raphael • couple • us
8
2026-10-12 • via Nuitee
Z
Zimmerman • family_with_children • us
1
Absolutely horrible!!!!
Pros:

Absolutely nothing! We booked through booking.com and the hotel employee gave our room away to someone else bc we didn’t pay right when we booked!!!! There was an option to pay when we got there and we checked that box. But instead she gave our room away. We were traveling with 2 small children coming from being mandatory evacuated from Orange beach, Alabama. This is unacceptable and completely not professional at all!!!! She did this to multiple guests with children as well. Completely unacceptable and this hotel should not be able to be booked to through booking.com! How can you give people’s rooms away JUST BECAUSE?

Cons:

The staff, and not taking care of their customers. Absolutely ridiculous.

2026-10-11 • via Nuitee
R
richard • couple • us
10
2026-10-10 • via Nuitee
P
Pam • couple • us
10
Very nice
Pros:

Clean and comfortable

2026-10-09 • via Nuitee
P
Paul • solo_traveller • us
2
Pros:

Room was on 1st floor and close to doors

Cons:

2 nights, 2 cold showers. No hot water in sink either. 2 broken ice machines so I went to convenient store and bought a bag of ice. A/C motor squealed all night long, OJ machine was broken at breakfast both day I stayed. Really seem like everything was broke or not working.

2026-10-09 • via Nuitee
M
Michelle • family_with_children • us
1
Pros:

We were there for 10 mins, saw a cockroach, grabbed our things and left. We went to a different hotel.

2026-10-08 • via Nuitee
B
Betsy • couple • us
2
Very poor would not recommend
Pros:

Very little

Cons:

Dirty no ice on all 3 floors

2026-10-08 • via Nuitee
R
Rick • solo_traveller • us
8
Pros:

Fine place

2026-10-08 • via Nuitee