Hotel Pigeon Forge

Hotels
7.2 (2444 reviews)
2179 Parkway , Pigeon Forge , US
+1 865-428-7305

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good rate
Cons:
Poor cleanliness
Outdated facilities
Uncomfortable bed

Categories

Cleanliness
4.23
Multiple reviews indicate poor cleanliness, with complaints about dirty rooms and common areas.
Service
8.2
Guests praised the friendly front desk staff, which helped balance negative sentiments.
Location
8.74
The location is frequently mentioned as a positive aspect, being convenient and quiet.
Room Quality
6.19
Concerns expressed about the rooms in terms of cleanliness and maintenance, particularly in the bathrooms.
Amenities
7.72
Average praise for amenities, but some are outdated and in need of repair.
Value for Money
7.68
Some guests feel the price is reasonable, balancing it against the cleanliness and service issues.
Food and Beverage
7.43
No specific feedback provided regarding food and beverage.
Overall Experience
7.4
The overall experience is mixed, with positives about location and service but significant negatives in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:32

Property Description

Convenient Location in Pigeon Forge Theatre District and Near Dollywood
Located just 2 miles from the popular Dollywood amusement park, our hotel in the heart of the Pigeon Forge Theatre District offers a convenient and exciting stay for our guests.

Comfortable Rooms with Spectacular Views
Guests can relax in our well-equipped rooms featuring amenities like cable TV, microwave, refrigerator, and coffee-making facilities. Enjoy stunning views of the Smoky Mountains from the deck or take a refreshing dip in the outdoor pool.

Complimentary Breakfast and Business Services
Start your day with a delicious continental breakfast and stay connected with our free Wi-Fi and business services. With laundry facilities available 24/7, we ensure a convenient and comfortable stay for all our guests.

Book now for an unforgettable stay at Hotel Pigeon Forge and explore the beauty of the Great Smoky Mountains National Park just a short drive away!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Dec 31, 2026 until Thu, Mar 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

7.2
Based on 2444 reviews
Cleanliness: 4.23
Service: 8.2
Location: 8.74
Room Quality: 6.19
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.43
Overall Experience: 7.4
J
Jennifer • family_with_children • us
8
Low Price for a Convenient Location
Pros:

The location was great. It was very close to many Pigeon Forge attractions along with being close to restaurants, grocery stores, and pharmacies. The room was clean and the staff provided us with extra toilet paper and towels.

Cons:

Our AC didn't work as efficiently as it could have. We had it on 67 the entire time we were there and the room stayed muggy. The tub could use an upgrade as the paint on it was chipping.

2026-10-29 • via Nuitee
P
patrick • couple • us
6
Pros:

Location

Cons:

Needs updating. Need to do a better job cleaning

2026-10-29 • via Nuitee
S
Staton • couple • us
9
Had a great time staying here,. Good location and great value for the money.
Pros:

Great service ,location and value for the money. This was our second time staying here. we booked at the last minute and got evertning we needed.

Cons:

Hard to spot the sign for the hotel coming down the parkway. Just due to the nature of the area driveway is pretty steep which was intimidating .

2026-10-29 • via Nuitee
J
Jennifer • family_with_children • us
5
Overall it was a great stay just like all the previous times I’ve stayed
Pros:

It’s conveniently located to everything. Is always clean and the staff is always wonderful.

Cons:

This was the first time I’ve stayed that I’ve ever had any issue and it was that the A/C didn’t work after the first 20minutes of being in the room. It’s also advertised that there is breakfast and there is not.

2026-10-28 • via Nuitee
D
Dustin • solo_traveller • us
7
2026-10-27 • via Nuitee
C
Candy • couple • us
9
2026-10-26 • via Nuitee
P
Philip • couple • us
9
It was comfortable. It was convenient.
Pros:

Location

Cons:

Looked cheaply constructed

2026-10-26 • via Nuitee
P
Phillips • family_with_children • us
5
Pros:

Location
View

Cons:

Hotel needs updating. Didn't like kitchen sink as bathroom sink
No face clothed with towels
no kleenex in room
telephone didn't work
hair dryer didn't work
ad says free breakfast but only juice and coffe served.
Ad states you can reschedule yet mansger refueded our request.
We hsve stayed there a few times but this is last time. Would not recommend.

2026-10-24 • via Nuitee
L
Lia • couple • us
8
2026-10-24 • via Nuitee
K
Kamruzzaman • family_with_children • us
9
2026-10-23 • via Nuitee
E
Emerson • solo_traveller • us
10
Pros:

very good

2026-10-22 • via Nuitee
M
Margaret • family_with_children • us
7
Overall it was ok
Pros:

There was no breakfast.

Cons:

Bathrooms

2026-10-21 • via Nuitee
K
Kimmie • family_with_children • us
8
Dollywood Fall 2026
Pros:

The location on top of a hill has great views of the Smoky Mountains. The Front Desk staff are friendly and very accommodating to your needs.

Cons:

The mini fridge in Rm 113 needs replaced. This is the second time I stayed in this room. I had the thermostat on 2 and it froze my bottle of iced tea and 2 bottles of water solid. Last time I had this room I told the Front Desk about this issue. No USB plugs.

2026-10-21 • via Nuitee
S
Sugihara • solo_traveller • us
7
2026-10-20 • via Nuitee
C
chelsea • family_with_children • us
8
NO BUGS.. great value for your money.
Pros:

There were NO BUGS first of all. It was pretty clean. Cozy blankets. And the staff were all really nice the whole time. Great location and great value.

Cons:

Nothing was actually bad at all. A few things I would mention are that the beds were kinda small, maybe a full size. There was wear on the hotel rooms. Other than that it was great and I would definitely stay again.

2026-10-20 • via Nuitee
A
Angie Kay Neal • family_with_children • us
1
Pros:

Absolutely nothing we checked in and straight back out

Cons:

Roaches dead bugs dog urine left in the floor smelled horrible

2026-10-20 • via Nuitee
C
chelsea • family_with_children • us
8
2026-10-20 • via Nuitee
A
April • couple • us
10
Had a great time with family. Location was great and super value.
Pros:

Great price and nice place.

2026-10-19 • via Nuitee
S
steve • couple • us
6
Room was clean but it needs updating paint was peeling from walls and a/c struggled to keep room cool
Pros:

Location

Cons:

Needs updating fresh paint would make a big difference

2026-10-19 • via Nuitee
M
Moore • family_with_children • us
9
Rating
Pros:

Everything but the location

Cons:

It was difficult to find the first time, but after that there was no problem. I think the traffic added to this. The tub was peeling and made me leery of being accused of damaging the property.

2026-10-19 • via Nuitee