Hotel Pigeon Forge

Hotels
7.2 (2350 reviews)
2179 Parkway , Pigeon Forge , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good rate
Cons:
Poor cleanliness
Outdated facilities
Uncomfortable bed

Categories

Cleanliness
4.23
Multiple reviews indicate poor cleanliness, with complaints about dirty rooms and common areas.
Service
8.2
Guests praised the friendly front desk staff, which helped balance negative sentiments.
Location
8.74
The location is frequently mentioned as a positive aspect, being convenient and quiet.
Room Quality
6.19
Concerns expressed about the rooms in terms of cleanliness and maintenance, particularly in the bathrooms.
Amenities
7.72
Average praise for amenities, but some are outdated and in need of repair.
Value for Money
7.68
Some guests feel the price is reasonable, balancing it against the cleanliness and service issues.
Food and Beverage
7.43
No specific feedback provided regarding food and beverage.
Overall Experience
7.4
The overall experience is mixed, with positives about location and service but significant negatives in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:32

Property Description

Convenient Location in Pigeon Forge Theatre District and Near Dollywood
Located just 2 miles from the popular Dollywood amusement park, our hotel in the heart of the Pigeon Forge Theatre District offers a convenient and exciting stay for our guests.

Comfortable Rooms with Spectacular Views
Guests can relax in our well-equipped rooms featuring amenities like cable TV, microwave, refrigerator, and coffee-making facilities. Enjoy stunning views of the Smoky Mountains from the deck or take a refreshing dip in the outdoor pool.

Complimentary Breakfast and Business Services
Start your day with a delicious continental breakfast and stay connected with our free Wi-Fi and business services. With laundry facilities available 24/7, we ensure a convenient and comfortable stay for all our guests.

Book now for an unforgettable stay at Hotel Pigeon Forge and explore the beauty of the Great Smoky Mountains National Park just a short drive away!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Dec 31, 2026 until Thu, Mar 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.2
Based on 2350 reviews
Cleanliness: 4.23
Service: 8.2
Location: 8.74
Room Quality: 6.19
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 7.43
Overall Experience: 7.4
J
Joshua couple us
10
Fun comfortable and relaxing
Pros:

It was great

Cons:

Nothing

2026-07-04 via Nuitee
J
Jae family_with_children us
7
2026-07-04 via Nuitee
J
Jae family_with_children us
6
Cons:

This is our usual go to spot to stay when we are coming to Dollywood as season passholders. We never have many issues as we just use it for a place to rest. This stay the whole hotel smelled awful, like weed. People were constantly smoking outside in the parking lot and it was drifting into the lobby and even the cars. At one point, a truck with a trailer took up around 4-5 spots right at the check in.

2026-07-04 via Nuitee
J
Jae family_with_children us
7
2026-07-04 via Nuitee
J
Jae family_with_children us
7
2026-07-04 via Nuitee
R
Robert couple us
10
Wonderful
Pros:

Location,quietness and cleanliness

Cons:

Nothing

2026-07-04 via Nuitee
D
Debra solo_traveller us
10
Pros:

I was quiet and it was clean and the beds were awesome

Cons:

Nothing

2026-07-02 via Nuitee
T
Thayara couple br
8
2026-07-02 via Nuitee
L
Lizeth tatiana solo_traveller co
9
2026-07-01 via Nuitee
A
April couple us
7
Overall, we didn’t mind the hotel. We only stayed over night & enjoyed it.
Pros:

It was in a good location, room wasn’t so bad. I liked that if you paid your deposit in cash, you’d get it back the next day.

Cons:

The shower heads move so much that the water would spill out of the tub making the floor wet when stepping out. The beds were also pretty hard.

2026-06-30 via Nuitee
K
Khavieja couple us
10
Really enjoyed my staff.
Pros:

Where they had were u can sit outside and look over Pigeon Forge.

Cons:

Driving up the big hill to get the property

2026-06-29 via Nuitee
L
Latisha family_with_children us
8
2026-06-29 via Nuitee
C
Cheryl solo_traveller us
9
2026-06-28 via Nuitee
E
Emiley couple us
10
2026-06-28 via Nuitee
P
penny solo_traveller us
10
Love this place
Pros:

The lady that worked when we checked in was so sweet and helpful

Cons:

Nothing

2026-06-28 via Nuitee
T
Terralee solo_traveller us
8
Pros:

Price for great room

Cons:

Bed needs new mattress.

2026-06-24 via Nuitee
B
Brandi couple us
5
Lovely people lovely place just one bad attitude spoils it all
Pros:

Beautiful viewing deck.

Cons:

Littered with cigarette butts with no place for anyone to dispose of them. Spent 30 minutes myself picking up because it wasn’t very peaceful to sit amongst. Was threatened by the maintenance man for picking up my dogs droppings-“we’re going to have a problem if you keep picking it up. Leave it- no problem.” This goes against common courtesy. He also threatened to sue every time he turned around.

2026-06-24 via Nuitee
J
Janeen solo_traveller us
5
Pros:

The location is the best part. It is centrally located to everything and they have a nice deck to go sit out on. The water pressure in the shower was good. That's all of the good items.

Cons:

The girl at check-in could barely manage to take out her ear buds long enough to check us in. She gave us our room key and parking sign, no other information. There was no Do Not Disturb sign in the room, so we were woken up at 8am by housekeeping, she gave us a sign, which is just an attraction flyer looking door hanger. The room was rundown, there were broken tiles in the bathroom area. The beds were uncomfortable. Would not recommend and would not stay here again.

2026-06-23 via Nuitee
L
Logan solo_traveller us
8
2026-06-23 via Nuitee
A
Akshay couple in
4
Pros:

Air conditioning

Cons:

Many things

2026-06-22 via Nuitee