Baymont by Wyndham Madison West/Middleton WI West

Hotels
Baymont Inn & Suites
7.4 (945 reviews)
8102 Excelsior Drive , Madison , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff toward pets
Great location
Cons:
Unfriendly staff
Housekeeping issues
Cleanliness concerns

Categories

Cleanliness
5.98
Issues mentioned regarding cleanliness, including dirty towels and debris in common areas.
Service
7.45
Service was noted as good by some, but also highlighted issues with unfriendly staff and service delays.
Location
7.99
Positive sentiments about the hotel's proximity to family.
Room Quality
6.94
Room was clean but guests reported not receiving the room they booked, affecting overall room quality.
Amenities
7.97
Guests appreciated amenities like the pool and breakfast, but there were issues with towel availability.
Value for Money
7.43
Breakfast was considered good value, but some guests felt they paid for services they didn’t receive.
Food and Beverage
7.98
Breakfast was positively reviewed as good and affordable.
Overall Experience
7.45
Mixed overall experiences but highlighted good stay for some, while others expressed dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:43

Property Description

Indoor Pool and Fitness Centre
Enjoy a refreshing swim in the indoor pool or squeeze in a workout at the fitness centre during your stay at Baymont Inn & Suites Madison West/Middleton WI.

Convenient Amenities
Relax in your room equipped with Cable TV, microwave, refrigerator, and coffee machine. Stay connected with free Wi-Fi access and make use of the private bathrooms with a hairdryer.

24-Hour Front Desk and More
Experience top-notch hospitality with a 24-hour front desk, a bar, meeting facilities, a games room, and a vending machine available at Baymont Inn & Suites Madison West/Middleton WI West.

Book your stay now at this conveniently located hotel just 15 minutes from central Madison and 16 km from Dane County Regional Airport.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 945 reviews
Cleanliness: 5.98
Service: 7.45
Location: 7.99
Room Quality: 6.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 7.45
?
???!?? couple us
8
Comfortable & would stay again.
Pros:

Easy check in, beds were comfortable, shower felt great

Cons:

Bathtub needs updated, was stained so it didn't look clean even if it was. Water Temps were actually backwards for tub & sink. People next to us had a dog that barked everytime someone went in or out the entry door by our rooms.

2026-05-21 via Nuitee
S
Suzan solo_traveller us
10
I’ll stay again when in the area.
Pros:

It was clean and fresh.

2026-05-19 via Nuitee
H
Heather couple us
10
2026-05-18 via Nuitee
A
Aida couple us
1
2026-05-18 via Nuitee
H
Howard solo_traveller us
10
Pros:

Clean and respectful staff are

Cons:

N/A

2026-05-16 via Nuitee
H
Howard solo_traveller us
10
Pros:

Clean

2026-05-16 via Nuitee
H
Howard solo_traveller us
10
Pros:

Clean

2026-05-16 via Nuitee
B
Barbara solo_traveller us
10
2026-05-15 via Nuitee
P
Peter solo_traveller us
5
Pros:

Near city bus line.

Cons:

Could hear anyone walking on floor above my room. Plumbing from other room made noise.

2026-05-13 via Nuitee
J
johnson couple us
7
2026-05-07 via Nuitee
R
Ryman solo_traveller us
10
Pros:

The staff was very accommodating.

2026-05-04 via Nuitee
S
Susan solo_traveller us
7
I was very comfortable and felt that the staff cared about me.
Pros:

The staff were welcoming and very helpful.
The facility was clean, well worn but very clean.
The breakfast was ample and well prepared.
My room was comfortable and very clean.
I was very grateful.

2026-05-03 via Nuitee
W
Wendy couple us
3
See above. It was NOT GOOD. Desk clerk was completely incompetent and shuttle driver needs to take the route that the
Pros:

Clean & convenient

Cons:

We checked in @ 8:30 pm. We let the desk clerk know that we would be taking a shuttle to airport at 5:00 am. We also let him know that we would not be using the safe that would be located in our room.
Early the next morning at exactly 5 AM we arrived in the lobby and we’re told that the shuttle driver had been there but that he had left already. This seemed very odd. I asked if he had a number where the shuttle driver could be called. He said that he did have a number. He refused to call the shuttle driver and he would not give me the number to call the driver either. Fortunately at around 5:10 AM. The shuttle driver called me and wondered where I was because he was waiting at the Dane county airport. I informed him that I was at the hotel waiting for a ride to the airport which my registration papers definitely confirmed. The desk clerk conveniently disappeared around that time and refused to come to the desk to answer any questions or be helpful in any way since he had clearly already messed up. Once again, I let the desk clerk know that we did not use the safe. In fact we weren’t even sure where the safe was located in the room because we weren’t in the room very long. In fact, we spent eight hours in the room. Eventually, the shuttle driver showed up, which took him 30 minutes from the airport. On the way back to the airport I discovered why it had taken him 30 minutes to come and pick us up as he took an extra long route on the beltline area instead of going directly to the airport, which would’ve been a 19 minute ride according to my GPS.
He drove a consistent 40 to 45 miles an hour because we were not on a highway and we also passed through numerous intersections and stoplights. I did ask the driver why he had taken the longest possible route to the airport when he knew we were already late. He replied that the route he was taking was the route that he had been told to use.

2026-05-02 via Nuitee
J
Julie couple us
4
Less than optimal. Nice staff but bare bones otherwise.
Pros:

Location

Cons:

Rooms smelled stale. Cleaning only upon request which would be fine if they told you that at the beginning of stay so you know to make a choice. Security was lax as one of our rooms was walked into by a random person at 11:30 at night, leaving our kids feeling uncomfortable for the remainder of the stay. The manager gave us a slight discount but also advised us to use our deadbolts at future hotels as if we shouldn’t expectt that a closed locked door is safe from intruders. We are not that hard to please generally. But would not recommend this hotel

2026-05-01 via Nuitee
P
Pamela solo_traveller us
7
Pros:

Location

Cons:

Small odor

2026-05-01 via Nuitee
E
Ellyna couple us
2
2026-04-30 via Nuitee
G
Gregory couple us
10
I absolutely love the way I would recommend this to anyone
Pros:

Clean and everything works

Cons:

N/a

2026-04-21 via Nuitee
G
Gregory couple us
10
They are very clean neat staff are lovely
Pros:

Clean

Cons:

N/A

2026-04-21 via Nuitee
G
Gregory couple us
10
2026-04-21 via Nuitee
M
Margaret solo_traveller us
10
2026-04-20 via Nuitee