Hyatt Place Birmingham/Hoover

Everything was excellent

Location!

Great place with good friendly and helpful staff

This property has gone downhill. Breakfast offering were more what I'd expect at a Motel 6. Room needed painting. shampoo bottles in room were empty.

The area

Horrible !! Witnessed a full on burglary of the ONLY hotel employee stealing the Hyatts hotel SAFE!

The area

Location, Location, location ‼️ The staff was extremely nice and was working with what they had to make it better. I got a smile and good attitude with any problem I had.

We arrived to check in to our room at 5:30p and were told that all of the rooms were dirty due to a concert. There were several people already waiting in the lobby for their rooms. A lady came up at that moment and entered all the rooms that had been cleaned. We were given one of those rooms. When we went to our room the bed was made nicely. There was only 1 large towel and 2 hand towels. There was no soap the wash your hands at the sink I had to use body wash from the shower. There were stains on the carpet and on the bathroom wall. The bathroom looked old and beaten up. We are Hyatt members and this is by far the worst Hyatt we have ever stayed in.

Poor

We picked hotel due to location.

I don’t know our trip was canceled and Booking.com does not work with any refunds. Not even partial.

I booked 2 rooms with my Hyatt certificates for myself and my family member who was with me, driving across from California to South Carolina. We booked the Hyatt Place Birmingham/Hoover location as it was the stopping point on our drive which was a 9hr day. Tired and ready for a shower and a bed we checked in and went to our room. I unpacked the items needed and when I was already in the shower, I spotted what looked like water damage and mold on the ceiling. I had no soap in the dispenser, so I had to use Shampoo to clean myself. I got out of the shower and noticed someone else's hair on the back of my toilet. There was also no security bar on my door. There was no sugar or creamer packets form my coffee either. When I called down to complain, they said they would let the manager know to contact me back. I never heard back from anyone and when I checked out the next morning I asked again for the Manager and if there was any word on my complaint but was only told the Manager had already gone home at 630am! So I guess there's no Manager on duty during the day?? I asked for the Manager to call me. I waited from July 13th until the 17th and still there was no call back. I had to call Hyatt customer service and then they called the Manager and got her on the line. I asked why she never called me and was told she never got any notes about my complaint. I would avoid this property as it looked unclean and there was no help from anyone there to address any issues.

There were ants and cockroaches in the room. Bathroom toilet water smelled so bad that we had to go buy cleaning supplies and toilet tabs just to be able to stand the smell. The comforter was stained and the nightstand was coming off the wall. There was trash in the hallway and the elevator. There was also mold on the floor by the 3rd floor ice machine. This hotel needs a major deep clean and face lift!!!!

This hotel has a great location with great access to anywhere in the area. Unfortunately it was very poorly maintained. There was garbage on the floor of the lobby, the rooms were musty, the carpet on the floor was stained and our TV remote had dead batteries.