MainStay Suites Knoxville - Cedar Bluff

Hotels
•
Main Stay Suites
8 (389 reviews)
214 Langley Place , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable price
Cons:
Poor cleanliness
Noisy neighbors
Room issues

Categories

Cleanliness
5.89
Multiple complaints about poor cleaning, including roaches and unclean rooms.
Service
9.36
Most guests noted friendly staff and helpful service.
Location
8.9
Convenient location with easy access to food and other amenities.
Room Quality
7.85
Rooms were clean but had issues mentioned regarding size and condition.
Amenities
7.38
Basic amenities provided, though some were outdated.
Value for Money
8.34
Good price for the stay, despite issues with cleanliness.
Food and Beverage
8.39
N/A - not explicitly mentioned in the reviews.
Overall Experience
7.86
Mixed experiences; while some enjoyed their stay, many highlighted significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Fully Equipped Kitchens
Discover the convenience of fully equipped kitchens in every room, complete with a stovetop, microwave, and fridge. Ideal for longer stays or quick meals on the go.

Complimentary Amenities
Enjoy free Wi-Fi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows. Your comfort is our top priority.

Morning Coffee Delight
Start your day right with a complimentary hot coffee and tea bags available every morning from 6am to 9am. The perfect way to kickstart your adventures in Knoxville.

Book your stay at Mainstay Suites - Knoxville - Cedar Bluff now and experience comfort and convenience at its best.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
Hot Coffee and Tea bags is available every morning from 6am to 9am.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 389 reviews
Cleanliness: 5.89
Service: 9.36
Location: 8.9
Room Quality: 7.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 7.86
V
Vilma • solo_traveller • us
10
Pros:

la comodidad

Cons:

talvez la cama

2026-05-30 • via Nuitee
A
Angel • couple • us
7
2026-05-25 • via Nuitee
I
izabella • solo_traveller • us
1
Thankfully I only needed to stay one night and was able to get out of there.
Pros:

Staff was helpful

Cons:

My first room was infested with roaches my second room reeked of cigarettes

2026-05-24 • via Nuitee
G
Greta • family_with_children • us
1
This was the worst experience with accommodations I have ever had.
Pros:

There was nothing to like about this place. It was dirty, there were ants in the room, the facilities were in ill repair, and we never received a room key! Supposedly the key machine was broken, so we had to go to the office to be let in every time we left.

Cons:

Cleanliness. The non smoking room we had reeked of smoke, there were cigarette burns on the nightstand, and there were nicotine stains and mildew on the bathroom ceiling.

2026-05-18 • via Nuitee
R
Ricky • couple • us
10
2026-05-14 • via Nuitee
S
Susan • couple • us
1
Unfriendly and very cheap!
Pros:

There are restaurants close by.

Cons:

There wasn’t anyone there that spoke English. It was very cheap. Just enough to get by.

2026-05-07 • via Nuitee
Y
yuko • solo_traveller • us
3
Pros:

Location

Cons:

Room needs cleaning. Roaches are in the kitchen.

2026-05-06 • via Nuitee
S
Stacey • couple • us
10
2026-05-04 • via Nuitee
T
Tina • extended_group • us
5
Not great
Pros:

Location

Cons:

Bed was not comfortable at all. Room was not very clean. Did not have breakfast or an ice machine asked for pillows never received any or towel towels….. definitely a language barrier.

2026-05-04 • via Nuitee
A
Angela • solo_traveller • us
1
Yuck! ...and WORST customer service EVER!
Pros:

Location was as described.

Cons:

Upon walking into the office to check in, strong smoke smell! Reception area was picked up but very worn and not cleanly feeling.
WORST customer service ever! 1st, while we were trying to check in and having issues, the rep kept setting us aside to help everyone that walked in their door(from check ins to buying ice cream.), including while he was on an active call with Booking for us.
There was an issue between Booking and the hotel with something in the system having not synced between them. The hotel had us as a no show for the prior night (so they got paid), we had confirmation or the night we were checking in for, with written and verbal (recorded and live person) when they made us call into Booking. The Manager had a call with the rep and refused to honor our reservation. Booking asked to get in touch with the Manager, and although the rep called prior and spoke to them, as well as the female coming to check on him, he refused to get in contact with is or Booking to fix the issue. We went round and round for 1.5 hours trying to get the room that we had paid for. The simple and correct fix would have been to give us the room, they got paid for it already, they were not sold out, nor at a point of being sold out the night before or the night we were there. Then Management and Booking could have straightened out the billing issue that was 100% a Booking & hotel issue and they confirmed that. But, instead of offering a solution, they just said the Manager would have to have the final word, yet we're unwilling to make the connection for this to happen.
Ultimately, Booking relocated us to a different hotel and paid the difference that the walk in rate was. Bottom line, not only did they lose 1 night of payment because Booking cancelled the reservation and refunded it, but they missed out on any future stays associated with the reason we were there in the 1st place.

2026-04-29 • via Nuitee
J
Jake • solo_traveller • us
7
Good enough. I slept very well.
Pros:

It's a good place of you are gonna stay longer term and can make use of the kitchenette.

Cons:

The only thing I didn't like was that familiar smell of what I can only describe as cigarette smoke covered up by fresh paint. Like it's stuck in the walls from years prior to renovation. I understand that there's not much that can be done about it but still...I don't like it.

2026-04-28 • via Nuitee
D
David • couple • us
7
2026-04-27 • via Nuitee
M
Marilyn • solo_traveller • us
8
2026-04-21 • via Nuitee
K
Kirk • solo_traveller • us
8
Close to destination, comfortable, and economical. Thanks
Pros:

The whole room was acceptable. Thanks

Cons:

Nothing

2026-04-20 • via Nuitee
J
Juan • couple • us
5
Pros:

Nada

Cons:

Habían cucarachas

2026-04-12 • via Nuitee
D
David • couple • us
10
2026-04-12 • via Nuitee
B
Brian K • couple • us
9
Pros:

Great one night 🌙 stay right off the highway 🛣 on my way to my final destination.

Cons:

Wasn't there long . So no complaints

2026-04-11 • via Nuitee
B
Brian K • couple • us
8
Pros:

Location

2026-04-11 • via Nuitee
P
Patricia • couple • us
5
Needs more attention to people's health
Pros:

Not much

Cons:

No windows mold in bathroom the air vents was dirty turned it on had to turn it off hot bad sinus infection

2026-04-09 • via Nuitee
D
Darius • solo_traveller • us
10
Pros:

Good location, Clean rooms

Cons:

Wish they had slightly better TVs

2026-04-02 • via Nuitee