Hyatt Place Orlando/Lake Buena Vista

Hotels
Hyatt Place
8.2 (1791 reviews)
8688 Palm Parkway , Orlando , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Professional staff (specific mention of Johnny)
Cons:
Cleanliness issues
Poor service and long wait times

Categories

Cleanliness
5.29
Multiple reviews mention dirty rooms and poor bathroom conditions.
Service
8.26
Service was criticized due to long wait times and staff shortages.
Location
10
The hotel is conveniently located close to Disney World and shopping centers.
Room Quality
7.25
Several guests complained about outdated bathrooms and dusty bedding.
Amenities
8.28
Amenities were insufficient; guests had to retrieve towels and linens themselves.
Value for Money
9.24
While the hotel is near attractions, many felt it did not meet expectations for the price.
Food and Beverage
10
Not mentioned specifically, assumed standard for this hotel tier.
Overall Experience
7.3
Overall experience was poor according to several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:33

Property Description

Luxurious Accommodation
Hyatt Place Orlando Lake Buena Vista offers a comfortable stay with free WiFi and well-equipped rooms, just minutes away from Walt Disney World.

Dining and Recreation
Indulge in freshly prepared meals, a variety of beverages at the full bar, and enjoy a refreshing swim in the outdoor pool or a workout at the fitness centre.

Convenience and Services
With amenities like an on-site launderette, meeting facilities, and a business centre, Hyatt Place Orlando Lake Buena Vista ensures a convenient and productive stay for all guests.

Book now for a delightful and seamless experience at Hyatt Place Orlando Lake Buena Vista.

Important information:

Please note that pet fees apply to guests bringing pets. Contact property for details.

Please note a maximum of 2 dogs per room are permitted. Dogs must weigh 23 kg or less. If bringing 2 dogs, their combined weight must not exceed 34 kg.

All pets must be housebroken.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1791 reviews
Cleanliness: 5.29
Service: 8.26
Location: 10
Room Quality: 7.25
Amenities: 8.28
Value for Money: 9.24
Food and Beverage: 10
Overall Experience: 7.3
W
Walter extended_group us
7
bien
Pros:

el desayuno siempre estuvo completo no faltaba nada, reponian rapido lo que se acababa

Cons:

tenia el ruido del aire acondicionado dentr del cuarto, que molesta, me. toco roto el lavatorio del bano

2026-05-29 via Nuitee
M
Mrs Grace couple gb
10
I would come again
Pros:

Staff are very nice,rooms is clean beds comfortable, swimming pool clean and warm, breakfast wonderful

Cons:

Nothing

2026-05-24 via Nuitee
K
KADYROVA family_with_children us
10
2026-05-24 via Nuitee
J
Jonathan family_with_children us
8
2026-05-23 via Nuitee
J
Jeffrie family_with_children je
8
2026-05-23 via Nuitee
M
Monica couple pa
8
2026-05-18 via Nuitee
G
Gabriela family_with_children hn
8
Nice
Pros:

Excelente ubicación.

Cons:

La ducha del baño no estaba funcionando bien.

2026-05-15 via Nuitee
A
Ann couple us
10
2026-05-14 via Nuitee
R
rpjahs NONE Hyde Park, New York
10
Positive Management Experience
Pros:

We have stayed here many times in the past. The General Manager had left so the Assistant GM Phillip Jones has assumed all responsibilities.

From our perspective as guests he has done an amazing job, far above and beyond. What is even more impressive as we’ve noticed a positive shift in employee morale as he is highly respected by all of his staff.

I spent almost 38 years in management positions within corporate America. In my opinion he should be the obvious choice as the new GM. He knows Hyatt, this property and has respect from
all of his employees as well as managing a current major renovation of the entire property. We continue to enjoy staying here when in the area.

2026-05-11 via Tripadvisor
D
Daniel family_with_children ve
9
Excelente atención
Pros:

Nos gustó cómodo y sencillo, sin complicaciones, el personal excelente, amable, servicial y atento, siempre solucionaron todo nunca hubo un no por respuesta

2026-05-07 via Nuitee
S
SaraMogu solo_traveller us
6
Pros:

La ubicación

Cons:

Las instalaciones son viejas y descuidadas para el precio

2026-05-04 via Nuitee
R
Reinheimer family_with_children us
10
Pros:

Free breakfast, shampoo/conditioner/bodywash at the sites, and individual AC

2026-05-04 via Nuitee
Y
ymberpeak NONE Phoenix, Arizona
10
Make this your home away from home for your Disney World Vacay!
Pros:

If you read this review and still choose to WASTE your money on a Disney hotel, you might want to book an extra chat with your therapist. As Disneyland pros we found Disney World to be crazy expensive, especially when you consider we could only pull off 8 attractions in a day at Magic Kingdom and we easily do 15 attractions at DisneyLand with max capacity. So why give Mickey extra money when you will spend all your time in the parks? Stay where the staff will treat you like family and your room is spacious, clean and comfortable for half the price. Rideshare is quick and gets you to the parks as fast as the WDW bus system. Do yourself a favor and stay at Hyatt Place!!!

2026-05-03 via Tripadvisor
D
Dawn couple us
10
Great value!
Pros:

Convenient location for shopping and restaurants. The breakfast was great as well.

Cons:

Limited bar and the draft beer was not working properly and very foamy.

2026-05-03 via Nuitee
T
tamilovestotravel NONE Denver, Colorado
10
Great Stay
Pros:

Check in was fantastic! The manager discounted my room because they didnt have the room I wanted and requested. Very friendly staff. The pool was great! The hotel was very clean and I loved the location!

2026-05-02 via Tripadvisor
P
Phillips couple us
6
Cheaper for a reason
Pros:

Breakfast was included

Cons:

Trash over filling at all hours,every where
Out front, in the lobby, by elevators

2026-05-01 via Nuitee
M
Micheline solo_traveller mf
10
2026-04-29 via Nuitee
S
Shannon solo_traveller us
7
Pros:

The friendly staff

Cons:

The parking fee

2026-04-23 via Nuitee
S
S48OGtomd Friends getaway
2
Do Not Stay Here, No Matter the Cost
Pros:

If they allowed for zero stars I would have selected. Where to start. My daughter stayed here with her high school classmates as part of a chorus/band trip from April 16-April 20 2026.

Like past reviews, my daughter returned late in the evening after visiting Disney to find there were no towels in her room. She was sharing a room with three other girls. When she called to request towels they said they would bring them up. More than 30 minutes later she called back and they said no towels were available until the following morning after they would have already left for the day. Not very hospitable.

This same evening, over 60 of my daughter’s classmates had their room key cards deactivated. Upon arriving back from the park, all 60+ needed to have cards reactivated. As you would suspect this took quite a bit of time.

The following evening they returned from the parks again. This time the toilet was not working and the shower was leaking onto the floor. The girls went to the front desk and the staff called maintenance. The staff mentioned the Maintenance worker did not speak English and the girls would need to point to the toilet so he knew it was not working. When he showed up, he tried plunging the toilet, a chaperone used Google Translate to speak in Spanish yet he did not answer any questions. The plunging did not work, he stopped, said no fix, and walked out.

The girls and chaperone went to the front desk, explained what happened, and the front desk staff said you will have to make do because there are no other rooms. The chaperone persisted and the girls were moved to a “suite”.

After all this, I called the manager a few days later to provide the feedback and ask how this could happen. After all I reviewed with him, he said there is nothing I can do now as she has checked out. Additionally, the manager stated he was not made aware of any of these issues.

2026-04-22 via Tripadvisor
A
Avino family_with_children us
4
Never again with any Hyatt. This was enough.
Pros:

I liked the staff. Although they were less staffed than any hotel I have ever stayed at, they did a good job and were very personable. You couldn't help but feel bad for their reidiculous workload

Cons:

Everything else. Too short-staffed, the phone was broken, the safe was broken, I was told on a paper after I paid and checked in that the hotel only provided every other day ("Light) housekeeping and full cleanings every 3rd day. Since I stayed two nights, I didn't have housekeeping at all. I was shocked that this was the level of service at a Hyatt.

2026-04-18 via Nuitee