Hyatt Place Orlando/Lake Buena Vista

Muy bueno

Ok, but house keeping does not like to work Rooms are clean but bed is not very comfortable. Same breakfast every day. Next time will try someone else.

Great quiet location in proximity to all the theme parks. Clean rooms and very friendly staff. Breakfast is complimentary and can get a little crowded at times. Tvs do not have streaming services but you can cast from your mobile. Which was very easy. Highly reccommend this hotel.

The location was good. Still close to stores

My first time at this particular Hyatt Place and I'm a Hyatt Reward Member and Credit Card holder. This was THE best Hyatt Place I've stayed at in regarding to customer service: HIGH on my list besides a stellar room to stay in. Phillip Jones II (the assistant GM) was incredibly knowledgeable and informative in explaining to me all the perks of my "new" Hyatt Place credit card. Super helpful because I had not idea, been a "new" card member. He was incredibly kind as well, greeting everyone whom arrived with a jovial smile and greeting. My room as wonderful, as always, and since I require a small "waiting room" (with a sofa and small divider) THAT is why I stay at Hyatt Places ONLY. I love their rooms! The beds are always comfortable, the bathrooms are clean and modern, the breakfast is amazing (a complimentary buffet offering everything from eggs to omelettes to bacon, waffles and so much more). I'd highly recommend this one in Orlando due to price, location and this outstanding customer service. Keep up the great work Phillip and staff. You are running a well-oiled machines of an establishment. A+

rarely write negative reviews, but this experience was so disappointing that I feel other travelers should know what happened.

I stayed at Hyatt Place Orlando/Lake Buena Vista with two elderly family members and my 1-year-old son. The second night of our stay was my son’s first birthday, and what should have been a special family celebration turned into one of the worst hotel experiences we’ve ever had.

At approximately 10:30 PM, the toilet in our room (Room 220) became clogged and flooded the bathroom. Water spread throughout the bathroom and outside the bathroom door, creating an unsanitary and unsafe situation.

I immediately contacted the front desk expecting maintenance to come immediately or for us to be moved to another room. Instead, the front desk manager, Tatiana, handed me a plunger and told me to unclog the toilet myself.

When I explained that this was unacceptable, I was told:

* There were no other rooms available.
* There was nothing else they could do.
* I could leave if I wanted.
* The only option was to submit a request for a one-night refund, with no guarantee it would be approved.

As a paying guest, I should never have been expected to repair the hotel’s plumbing myself. I was never offered another room or any immediate solution.

This wasn’t the only issue. Throughout our stay, customer service was extremely slow. Every request took hours, often requiring multiple phone calls or a trip to the front desk because no one responded. On top of that, the Wi-Fi barely worked, making it difficult to use our devices or plan our vacation.

After spending hours trying to get help, I had no choice but to leave with my family and book another hotel at the last minute. Because it was so late, I had to pay a much higher price. We didn’t check into the new hotel until around 1:30 AM.

Instead of celebrating my son’s first birthday, we spent over three hours dealing with a flooded bathroom, packing our belongings, searching for another hotel, and paying additional money because the hotel failed to provide a clean and safe room. The hotel completely ruined my son’s birthday night.

I have attached photos of the flooded bathroom, the towels we used to contain the water, and the plunger that was handed to me instead of sending maintenance. I also have videos documenting the incident if Hyatt would like to review them.

The location of the hotel is convenient for Disney, but unfortunately, that was the only positive part of our stay. Customer service, response to a serious maintenance issue, and overall guest care were far below what I expected from the Hyatt brand.

I sincerely hope Hyatt investigates this incident and improves how situations like this are handled. Based on my experience, I cannot recommend Hyatt Place Orlando/Lake Buena Vista.

Muy buena ubicación y las instalaciones

Rooms was clean and spacious!

This was a terrible stay the worst that I've experienced with Hyatt and I've traveled with Hyatt several times

I will use hide again but I will not stay at this property again. That was the resounding sentiment of the people in the lobby at the desk complaining

Went with two best friends for a girl's trip. Our room was available upon arrival and check-in went quickly. As a Hyatt member, we received 3 bottles of water from Xavier. As it is located only about 10 minutes from Disney Springs, there were quite a few families present. There was some type of smell in the lobby that reminded me of Pledge dusting spray, although the common areas did appear to be clean. Our room was okay except our coffeemaker did not work. It was one of those where you put in their coffee bag with its own plastic tray. I've never been a fan of them. I prefer Keurig coffeemakers. Also, something was wrong with their TV services. We ended up connecting our phones to the tv so we could at least watch Netflix from them. I missed not being able to learn more about the area as is usually custom at local hotels. Our outstanding service came from Phillip on two different occasions, at the bar and at the Starbucks. He is a gem of an employee!! Because of him, I would happily stay there again! Do not let him or Xavier go!

Great location. Close to parks nice rooms. Great pool.

Nice rooms, but terrible service. When I arrived, I was told that parking was $17.95/night; it wasn't included in my room stay. Is Hyatt getting to be like the airlines, where they nickel and dime you? Next, I found out that there was no WiFi and no TV. WiFi was unavailable for 1 day, but TV was completely unavailable for my entire 4-day stay. There was no air-conditioning in any of the public spaces of the hotel. The bar was also unavailable for the first two nights and when it was paying separately from the room was not available. Since my room was being paid by my business, I didn't want to charge alcohol to it. When I asked if I could borrow a wine glass and use it in my room (for some wine that I bought from a local store), they said that it wasn't allowed. While the room was nice, I certainly will not compliment or recommend this hotel.

From a globalist to anyone wanting to stay here…DO NOT!! Electrical wires showing due to plate cover falling off, Lamp shade broken, tape being used on door mechanism, TV didn’t work and the front desk sent this to my text inquiry…” yes im sorry till july 13 TVs will not be functional
front desk agent”. The guy checking us in was extremely extremely rude! Will never stay here!

Overall the stay was nice. You can tell some improvements have been made, the room was clean, and the beds were all comfortable. My only issue was that they ran out of towels on our second day, when we requested more we were told they would put the request in but there were no clean towels at the time. Also, the breakfast left something to be desired. They were out of syrup for the pancakes along with fresh fruit, I was traveling with children which is why this was a stand out issue for me.

La limpieza, la atención desde la entrada y la estadía, muy amables el lugar limpio, hubo un momento que la puerta no se bloqueaba y me solucionaron en minutos