Best Western Plus University Inn

The check in process was extremly slw with two people working. The line to check in was out the front doors.

The bathrooms are very small and the tub was in terrible condition…peeling, no handle bars, very tight..you had to move between the sink and the toilet to open and close the door.

Unconcerned staff

We got there really late Saturday night and came in just to change and leave, so we didn’t notice the condition of the room. The room hadnt even been cleaned at all before we got there. The sheets were dirty and the pillows had dried bloody boogers and snot on them. When we went to the desk at about 2 in the morning they said they needed to “check if they had any clean sheets”, which was a little alarming. I was so tired that I didn’t even think to take pictures before I stripped the bed and remade it. There were crumbs all over the floor and the bathroom didn’t look like it had been cleaned in at least a couple of stays. The staff was very nice though.

The first thing we noticed was there was a plastic cover over the smoke detector!!! Hot is a good choice for my husband's. Then to find no microwaves or coffee makers was very disheartening. So I got downstairs to tell her and she said they haven't had those two items in rooms for years.. she said that's on Booking for not updating the information. So with the smoke detector, they say that the previous person put plastic so they didn't have to go outside. We had a house fire a couple of years ago and that's nerve-wracking this. Plus with previous people smoking in the room. We missed out on so many birthday activities for 3 days because I couldn't stop my nose from running and eyes from running. When my tears ran, my skin would burn so it was from weed. It was the worst trip ever. We saw a family very little. Oh yeah, the pea trap under the sink smelled like rotten eggs. I think all of these things need to be fixed asap. We will never stay there again. There wasn't much convenience in the hotel. The chair under the desk was broken and my husband nearly fell out. We've never been this disappointed. They wouldn't let me have a receipt and said it should be from your company. I have been so sick from the allergies that I am finally getting better. Thank you for having this platform for those of us who have issues.

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There were visible stains, a loose toilet seat, and unsanitary conditions in the bathroom. The hallways and elevator had a strong odor and appeared poorly maintained.

Todo estaba bien

Receptionist who checked me in was not friendly, and an unpleasant demeanor. But I should add that subsequent receptionists seemed better trained, friendly, and courteous. I should have stayed at the Courtyard by Marriot, across the street or the Downtown Fairfield where our other colleagues stayed - the price points weren't different much. Hallway carpet needs a little TLC; bathroom sink in my room drained slow; hotwater faucet spewed cold!

The location isn’t the best accessible

Que me cobrarán 50$ por entrar antes de mi hora teniendo habitaciones disponibles y simplemente hacer un cambio de habitación que fue lo que hicieron ,lo que no se si al cobrarme los 50$ y darme una habitación q estaba lista coincidía con el precio de la que yo pagué ,gracias

The only downfall would be the air conditioning unit was not the best. We kept it on 67 and it wouldn’t cool down as much as I’d like and there was an odd stagnant smell.