Quality Inn & Suites University Fort Collins

Your hotel was awful. I booked three nights there for our stay in Fort Collins. When we arrived there around 4:00 on a Sunday afternoon, we were extremely disappointed how old, smelly and dirty the hotel was. The male staff on duty showed us our room. We were shocked at the accommodations. It felt like a run down fraternity house. We told the clerk we wanted to cancel our stay and wanted a refund for the second and third night of our reservation. He said we had to take that up with Booking . Com since we made the reservation with a third party. My understanding is that I should have only to pay for the first night of a canceled stay if I canceled by 4:00 that first day. To my disappointment, I was charged for all three days. A few days later, I called the hotel to complain and requested a refund for the second and third night. The clerk said she would pass on our request to management but I never heard anything back.
In the past, I have been very satisfied with Quality Inn. Earlier this year I stayed in the Quality Inn in Lone Pine, Ca and was very pleased.
My biggest disappointment was not getting a refund for the send and third night of our cancelled stay.

Ability to get in room

No hot tub, we had an incident with safety one night bug the staff accommodated greatly

Breakfast was OK, but not as good as it could be with more fruit options (one apple ) and offering other yogurt besides just vanilla.

Great

Room 226.
Fan tied to vanity light was so noisy it was unbearable
Shampoo and conditioner in shower were empty

The staff were not professional, bathroom had hair in it, they're was a sex toy in the closet, a pillow with no case, the hot tub was broken and we were never told ahead of time, the pool was cold, pillows are flat, and we paid for a mountain view and saw the tree infront of our window...I was so tired and pissed off that I placed my keys on the desk and left.

TV broken. Didn't even turn on. Bed is awful. Very hard and uncomfortable.

The hot tub had been decommissioned though the website displayed it. The beds were still spring coiled and unfortunately pretty uncomfortable. The breakfast was disappointing, aside from the waffle maker. The biggest issue though, was how dirty the building is overall. Much of it just from time; from being old. My kids showered and hung out for a bit before bed, and their feet were actually BLACK, so they had to go wash them before getting into bed right away. The perimeter of the bathroom is just a little gross looking from age and grime. The wallpaper has been patched; the doors and walls are scraped and stained, and I couldn’t tell if the ceiling had mold spots or something else of that appearance.

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