SureStay Hotel by Best Western Chula Vista San Diego Bay

Hotels
•
SureStay Hotel by Best Western
7.4 (1235 reviews)
699 E Street , Chula Vista , US
+1 619-585-1999

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (near trolley and local amenities)
Many reports of friendly/helpful staff and manager
Comfortable beds reported by several guests
Basic, generally satisfactory breakfast
Parking availability and convenient surroundings
Cons:
Significant cleanliness issues: smells, bugs, stained tubs/sheets
Outdated and worn room furnishings; AC concerns
Inconsistent service for some guests and slow refund/checkout handling
Pool and some amenities reported as not fully clean
Occasional reports of rude or unprofessional staff

Categories

Cleanliness
4.5
Multiple reviews report strong cleanliness problems: insect bites/bugs, strong odors (cigarette, humidity), stained tubs and sheets — overall below standard.
Service
8.5
Mixed but generally positive: several reviewers cite very friendly and helpful staff and manager; a smaller number report rude or unpleasant staff and slow refund handling.
Location
9.2
Consistently praised: convenient location, near trolley and amenities, cited as a primary reason to choose the hotel.
Room Quality
5.5
Rooms often described as outdated with worn furnishings, sticky spots, old carpeting and AC issues; some guests found beds comfortable despite other room quality problems.
Amenities
8
Basic but useful amenities noted (parking, proximity to food options); some problems reported with AC and pool cleanliness, but overall amenities meet expectations for this tier.
Value for Money
7.8
Mixed: several guests feel the price is fair for location and basics, while a few consider it overpriced for the condition of rooms and services.
Food and Beverage
8.3
Breakfast generally described as basic but satisfactory and attended to; some call it complete and family-friendly, while others find it simple.
Overall Experience
7.4
Overall mixed experience: strong location and often good service and breakfast offset by notable cleanliness and room-quality issues — results in an overall mid-high rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
SureStay Hotel by Best Western Chula Vista San Diego Bay is ideally situated just a 30-minute drive from Tijuana, Mexico, offering easy access to both urban excitement and coastal relaxation.

Modern Amenities
Each room is equipped with free WiFi, a flat-screen satellite TV, a microwave, a refrigerator, and a coffee machine, ensuring a comfortable stay with all the conveniences of home.

Relaxation and Convenience
Guests can unwind in the year-round outdoor swimming pool and hot tub, while the 24-hour front desk, laundry facilities, and vending machines cater to all their needs during their stay.

Book your stay at SureStay Hotel by Best Western Chula Vista San Diego Bay for a perfect blend of comfort and convenience.

Important information:

Please note: The minimum age to check-in at the property is 21 years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 1235 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9.2
Room Quality: 5.5
Amenities: 8
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 7.4
M
Manuel • solo_traveller • mx
10
2026-10-31 • via Nuitee
L
Louie • family_with_children • us
8
2026-10-30 • via Nuitee
N
Nuño • family_with_children • mx
8
BUEN LUGAR - NO MUY BUENA ADMINISTRACIÓN
Pros:

Las camas y la ubicación, super bien.

Cons:

Hace mas de una semana de mi estancia y aún no me realizan en rembolso de lo que te piden dejar como garantía. Al hacer mi Check out me comentaron que mas tardar en 4 dias y ya van casí 10. En eso si me siento inconforme.

2026-10-28 • via Nuitee
A
Alice • family_with_children • us
10
Great place to stay
Pros:

All

Cons:

Nothing

2026-10-27 • via Nuitee
P
Pedro • solo_traveller • us
6
2026-10-23 • via Nuitee
H
haywood • family_with_children • us
3
Pros:

Access to the city

Cons:

Room was old carpet was stank and had to ask the desk for ice like a child. Location was exaggerated.

2026-10-22 • via Nuitee
A
Araceli • extended_group • mx
5
2026-10-15 • via Nuitee
L
Louie • family_with_children • us
8
Pros:

The manager and staff. Very friendly.

2026-10-15 • via Nuitee
J
Jasmine • solo_traveller • us
10
2026-10-15 • via Nuitee
M
Mateusz • couple • pl
2
2026-10-14 • via Nuitee
J
Juan Miguel • couple • us
6
Solo ubicación
Pros:

Relación-precio muy alto para lo que ofrece

Cons:

La atención del joven. Muy desagradable y como que estaba molesto por la jota de la llegada y poco atento , el desayuno muy simple , mejor ofrecer café y galletas es mejor que desayuno incluido , HABITACIÓN con olores de humedad la tina muy sucia ,
Preferiblemente aún que es un hotel económico debe de tener , atención , limpieza y comodidad.
O solo es cuando son de alto precio.
Creo no regresar.

2026-10-14 • via Nuitee
E
Ennely • couple • us
9
2026-10-13 • via Nuitee
A
Armando • solo_traveller • us
1
Pros:

Nada

Cons:

Que el personal muy malacariento y te hablan muy mal

2026-10-10 • via Nuitee
R
Rios • solo_traveller • mx
10
Pros:

Exelente opcion

Cons:

.

2026-10-09 • via Nuitee
F
Francesco • solo_traveller • us
2
Terrible I had to change rooms and not stay the second night because it was that bad
Pros:

They had to change my room because the room I was in. I was being bit up by bugs. I refused to stay there an expert night. I was told to contact you to reimburse me for the second night, but so far have not been able to get a hold of anyone at booking.com. The manager said he would reimburse me the cost of the second night.

Cons:

I was beat up by bugs in my initial room. You can tell the door has been kicked in before. It was a mess. Nothing matched shampoo from one place soap from another was a mess.

2026-09-19 • via Nuitee
L
Ludivina • family_with_children • mx
9
UN ESPACIO LIMPIO TRANQUILO Y BIEN UBICADO PARA DESCANSAR
Pros:

Este hotel es uno de mis favoritos para pasar la noche y descansar, ya que es totalmente familiar el desayuno esta muy completo y super bien atendido, habitaciones y comedor comun super limpio.

Cons:

El colchon era muy blando me undia en el y no pude descansar como hubiese querido.

2026-09-17 • via Nuitee
C
Calderon • couple • us
7
regular
Cons:

falta de jabon en los banos, solo uno, fui a pedir y me dieron otro (chico) no habia donde poner el belis,

2026-09-16 • via Nuitee
K
Kaitlin • family_with_children • us
10
Pros:

Location is convenient, right near the trolley. Staff was super friendly and helpful. Room was very clean.

2026-09-16 • via Nuitee
R
RODOLFO • solo_traveller • mx
9
2026-09-14 • via Nuitee
N
Nathanael • couple • us
8
2026-09-12 • via Nuitee