SureStay Hotel by Best Western Chula Vista San Diego Bay

Hotels
SureStay Hotel by Best Western
7.9 (1397 reviews)
699 E Street , Chula Vista , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean location
Convenient amenities
Cons:
Issues with service
Noise complaints

Categories

Cleanliness
7.11
Some reviews mentioned issues with bedbugs, but overall cleanliness was acknowledged.
Service
7.58
Mixed reviews, with some mentioning poor service at night; improvements needed.
Location
8.62
Frequent praise for the location, close to transport and eateries.
Room Quality
7.57
Generally comfortable but noted issues like noise and cleanliness.
Amenities
8.6
Amenities mentioned positively, including breakfast and parking.
Value for Money
8.06
View of good value primarily due to included amenities.
Food and Beverage
7.11
Reviews indicated limited variety in breakfast options.
Overall Experience
8.58
Positive experiences highlighted overall comfort and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:58

Property Description

Convenient Location
SureStay Hotel by Best Western Chula Vista San Diego Bay is ideally situated just a 30-minute drive from Tijuana, Mexico, offering easy access to both urban excitement and coastal relaxation.

Modern Amenities
Each room is equipped with free WiFi, a flat-screen satellite TV, a microwave, a refrigerator, and a coffee machine, ensuring a comfortable stay with all the conveniences of home.

Relaxation and Convenience
Guests can unwind in the year-round outdoor swimming pool and hot tub, while the 24-hour front desk, laundry facilities, and vending machines cater to all their needs during their stay.

Book your stay at SureStay Hotel by Best Western Chula Vista San Diego Bay for a perfect blend of comfort and convenience.

Important information:

Please note: The minimum age to check-in at the property is 21 years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.9
Based on 1397 reviews
Cleanliness: 7.11
Service: 7.58
Location: 8.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
K
Karla Jasmine solo_traveller us
8
2026-08-29 via Nuitee
F
Florian family_with_children de
5
2026-08-26 via Nuitee
R
Ramiro solo_traveller mx
9
Pros:

Ubicación y precio

Cons:

No había cortinas blackout

2026-08-26 via Nuitee
L
Lisa couple us
6
2026-08-25 via Nuitee
M
Mark Tristan solo_traveller us
8
Cons:

Flat Screen could be larger. Pool wasn't as clean as I like

2026-08-25 via Nuitee
L
ludivine family_with_children fr
2
2026-08-24 via Nuitee
E
Edwin family_with_children mx
10
Excellent for families.
Pros:

It's a great hotel to sleep and great basic breakfast, I recommend a lot, payment secure, place secure, I will come back when go to SD

2026-08-24 via Nuitee
P
Patricia family_with_children us
4
It was ok.
Pros:

The location was convenient given our traveling plans. Next to freeways, restaurants, local attractions.

Cons:

The night staff was having a rough night and projected his frustration onto us at check in. Was very condescending when asking us about our stay and how we would pay.

2026-08-21 via Nuitee
O
Omar couple us
10
2026-08-18 via Nuitee
L
Leslie family_with_children us
3
Pros:

The lady who checked me in at night, Violet, was very sweet and helpful.

Cons:

Room was dirty and shower had mold. My son left with the tops of his feet visibly dirty from crawling on the floor. Do not bring young children.

2026-08-16 via Nuitee
D
David solo_traveller mx
10
2026-08-14 via Nuitee
M
Marcin extended_group pl
8
1 noc w San Diego
Pros:

Dobra lokalizacja w bezpiecznej okolicy. W okół wiele restauracji
Parking. Pokój czysty, ręczniki, szampon
Śniadanie klasyczne amerykańskie, pani regularnie uzupełnia
Idealny hotel na 1 noc w trasie

2026-08-13 via Nuitee
J
Janet family_with_children mx
9
Buen lugar para descansar todo muy bien
2026-08-11 via Nuitee
K
Karen solo_traveller gt
7
Pros:

Location near trolley

2026-08-11 via Nuitee
J
Jasmine solo_traveller us
10
2026-08-11 via Nuitee
K
Katrin solo_traveller de
5
Pros:

Die Lage und das Bett waren top

Cons:

Die Empfangsdame wirkte gelangweilt, im Zimmer waren Ablagen und Türgriffe (Badtür) klebrig; das Zimmer roch muffig (Klimaanlage?); der Frühstücksraum und das Frühstücksangebot war für die Anzahl der Gäste zu klein.

2026-08-07 via Nuitee
M
Michael solo_traveller us
9
2026-08-07 via Nuitee
K
Kim solo_traveller mx
1
2026-08-05 via Nuitee
P
Patricia solo_traveller mx
6
Pros:

La ubicación

Cons:

Alfombrado y sucio

2026-08-04 via Nuitee
L
Lilian family_with_children us
10
The staff were friendly, welcoming, and helpful. Great customer service.
Pros:

Great customer service and it was quiet at night.

2026-08-04 via Nuitee