Hyatt Place New York City/Times Square

Hotels
•
Hyatt Place
8.2 (437 reviews)
350 West 39th St, New York, New York, 10018 , New York , US
1-212-9041811

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Great location
Cons:
Noise from neighbors
Small room size
Maintenance issues

Categories

Cleanliness
7.93
Mixed reviews; some rooms noted as clean but small, with issues like stains on carpets.
Service
9.2
General appreciation for friendly and helpful staff, though there were issues with maintenance requests.
Location
9.44
Great location near Times Square and other attractions, highly praised by guests.
Room Quality
7.89
Rooms described as clean but a bit small; some complaints about noise from thin walls.
Amenities
7.42
Limited amenities noted; need for additional equipment in the gym and some maintenance issues.
Value for Money
6.88
Considered overpriced by some guests compared to alternatives nearby.
Food and Beverage
8.43
Breakfast options were mentioned positively, though some issues with quality were noted.
Overall Experience
8.4
Overall enjoyment, with many noting they would return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:36

Property Description

Welcome to Hyatt Place New York City/Times Square, your urban oasis in the heart of the Big Apple!

Unmatched Location: Experience the vibrant energy of New York with iconic attractions like Times Square, Madison Square Garden, and the Empire State Building all within walking distance.

Comfortable Accommodations: Relax in one of our 520 individually furnished guestrooms equipped with flat-screen TVs, refrigerators, and designer toiletries to provide you with all the comforts of home.

Top-notch Amenities: Stay connected with complimentary Wi-Fi, fuel your mornings with a delicious buffet breakfast, and enjoy 24-hour fitness and business centers to cater to all your needs.

Embrace the excitement and convenience of city life – book your stay at Hyatt Place New York City/Times Square today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 437 reviews
Cleanliness: 7.93
Service: 9.2
Location: 9.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 8.43
Overall Experience: 8.4
J
Julia • couple • ie
5
2026-05-31 • via Nuitee
Y
Yen-Chun • extended_group • tw
9
2026-05-31 • via Nuitee
Y
Youssef Haidar • solo_traveller • qa
7
Pros:

Location and the breakfast was pleasant because limited options and everyday almost same food

Cons:

"Some" of the stuff were rude and the smell of the sofa was very strong ( as work around we covered it with bed sheet to reduce the sofa fabric smell)
The room was a bit dusty

2026-05-30 • via Nuitee
M
Myriam • family_with_children • fr
5
Pros:

Le confort du lit

Cons:

Trop de monde
Trop de temps pour monter dans les chambres
Pas de chargeur dans les chambres
Les chambres sont trop petite
Pas de service de bagagerie

2026-05-30 • via Nuitee
A
Anwaar Sharif • solo_traveller • ae
7
overall it is an average experience.
Pros:

All was good but the rooms are little noisy. Anyone passing from the corridor or even the neighbors door opening sound will disturb you.

Cons:

this is renowned hotel and still water bottles are paid and very costly 6 USD for one small bottle

2026-05-30 • via Nuitee
S
Shannon • solo_traveller • us
9
Great Place to Stay Near Times Square
Pros:

Everything! We had 2 rooms and asked to have them close together and away from street noise. It worked out great. Rooms were clean and comfortable. Of course they were on the snake side, but typical for NYC. The location was perfect for lots of time spent in Times Square and taking the subway. It was about a 10 minute walk to Port Authority for subway/ bus and 10-15 minute walk to all the Broadway shows we saw. Plus there was a great pizza place just a few steps away and a 7 eleven at the corner where we made MANY stops on the way back for drinks and snacks. The breakfast was great! We enjoyed eating in the cute little terrace area. The staff was super nice. They stored our stuff before check in and after check out so we could make the most of our time and go right out to explore. They even have a ride service (with additional charge) to the airport and had our bags all packed for us in the car by our arranged time! Wonderful place. We would definitely stay there again!

Cons:

The only reason for the 9/10 rating was how crowded the lobby and elevators were, but that's not really the hotel's fault this close to Times Square and over a holiday weekend.

2026-05-30 • via Nuitee
M
Margaux • family_with_children • fr
10
2026-05-30 • via Nuitee
J
Jeremy • couple • us
10
2026-05-30 • via Nuitee
Y
Yoko • extended_group • jp
8
便利でリーズナブル
Pros:

部屋にケトルがあった。ボトルドウォーターを毎日くれた。朝食込みだった。ポートオーソリティバスターミナルに近いので空港までのバス(タクシーよりはるかに安い)乗り場まで歩けるし地下鉄も使えるし、立地が便利。

Cons:

部屋が狭い。まあこれはNYでリーズナブルな価格なので仕方なかろう。エアコンの音がうるさい。夜中に一度目覚めると、音が気になってなかなか寝付けない。

2026-05-30 • via Nuitee
T
torres • family_with_children • us
10
Excelente ubicación.
2026-05-30 • via Nuitee
G
Ganesh • extended_group • us
6
Good, but need to fix elevator issues
Pros:

1. Location is great for Times Square and relatively close to subway stations
2. Breakfast was very good, except for the slight congestion and crowding
3. Staff were courteous and helpful

Cons:

1. The elevators are a nightmare!! It took 15 to 20 minutes waiting to get down every day! In this day and age, they need a better elevator or a new algorithm to manage the elevator logic better. Not acceptable at all. Imagine dreading going back to the room because you cannot get down again for another 20 mins.
2. Room size and corridor size was small, but maybe that is the norm in NYC
3. Shower better than a Hyatt experience in DC, but even then can be gentler instead of a single harsh speed of the jet

2026-05-30 • via Nuitee
L
Lucía • family_with_children • ar
10
2026-05-30 • via Nuitee
C
Chris • solo_traveller • gb
8
Pros:

Staff and location

Cons:

Toilet facilities downstairs were poor. Considering over 500 rooms, 2 single cubicles at the side of reception. Most of the time we were there, 'at least' 1 was pit of order.

2026-05-30 • via Nuitee
J
Jan • couple • ch
7
Könnte für eine nochmalige Reise evt. in Betracht gezogen werden.
Pros:

Lage ok, viele Sehenswürdigkeiten schnell erreichbar.

Cons:

Die Zimmer dürften etwas grösser sein.
Für den Abreisetag hat uns jemand von der Rezeption einen Fahrdienst zum Flughafen Newark empfohlen. Preis war dann über dem was er gesagt hat, fühlen uns hintergangen.

2026-05-30 • via Nuitee
N
nicoletta • couple • it
8
Struttura discreta, pensavo un Hyatt 4 stelle, invece penso sia la tipologia di hotel più semplice della catena. Lo valu
Pros:

Comoda per Times square e per la metro

Cons:

Troppo caos a colazione, spazi per il buffet gestiti in modo strano. Faticoso fare colazione soprattutto nelle ore di punta.

2026-05-30 • via Nuitee
O
ozan • solo_traveller • tr
10
2026-05-30 • via Nuitee
A
Ana Carolina • solo_traveller • br
7
Pros:

O quarto é confortável e o café da manhã tem boas opções.

Cons:

A estrutura de serviços do hotel não comporta a quantidade de hóspedes. Há filas e esperas extremamente longas pelo elevador, os corredores do lobby ficam sujos e bastante bagunçado, causando uma impressão muito ruim quando se entra no hotel.

2026-05-30 • via Nuitee
C
cintia • solo_traveller • br
5
2026-05-30 • via Nuitee
6
640chucka • NONE • Ambler, Pennsylvania
2
Not your typical Hyatt Experience
Pros:

Room was a converted closet and not even a regular Hyatt Place room.
No desk.
No bureau for clothes.
No seating to eat or work in the room other than on the bed.

2026-05-29 • via Tripadvisor
L
Lisa • extended_group • us
10
The hotel was great - I’d stay there again
Pros:

The room was clean, staff was helpful and friendly, the breakfast buffet included was wonderful. The location was great for everything we wanted to do.

Cons:

The elevator didn’t work properly several times

2026-05-29 • via Nuitee