Sevilla Palace

Hotels
8.4 (3270 reviews)
Paseo de la Reforma Avenida 105 , Mexico City , MX
+52 55 5705 2800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff / good concierge service
Nice pool (heated) and gym
Spacious rooms in many cases
Good cleanliness reported by several guests
Perceived good value/price for short stays
Comfortable beds in some rooms
Cons:
Rooms and furniture feel dated (carpets, old towels)
Hard/old pillows reported
Slow check-in and reservation handling; occasional cancellations
No hot water reported by some guests
No clear menu/prices and poor F&B responsiveness
Noise from the avenue/traffic
Occasional Wi‑Fi/TV (not SMART) issues
Loose bathroom door latch reported

Categories

Cleanliness
8
Mixed feedback: several guests praise cleanliness and tidy facilities, but multiple notes about old carpets, worn towels, hard/old pillows and occasional food odor in rooms.
Service
9
Generally praised for friendly, helpful staff and good bell/concierge service; some notable negative incidents (reservation cancellations, slow check-in, reservation reactivation issues) but majority emphasize polite, attentive staff.
Location
9.2
Consistently highlighted as a major strength — central placement (Paseo de la Reforma), 'excellent location' and 'emplacement très central' across many reviews.
Room Quality
8
Rooms often described as spacious with very comfortable beds in some cases, but several comments note dated furniture, carpeted rooms, occasional lack of hot water and noise from the avenue.
Amenities
8.6
Positive mentions of a nice/heated pool, gym and generally good amenities; isolated issues include non-smart TV expectations and occasional Wi‑Fi problems.
Value for Money
8.6
Multiple reviewers mention good price/value ("combo completo: precio..."); overall seen as good value for a short stay despite some wear in rooms.
Food and Beverage
7.4
Several complaints or lack of clarity: no visible menu/prices, poor responsiveness, one direct restaurant complaint; overall F&B sentiment is weaker or under-detailed.
Overall Experience
8.4
Overall experience is positive for many (perfect stays, very satisfied guests) driven by location and staff, but a minority report severe issues (reservation cancellations, slow service, dated rooms) that lower some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Centrally Located in Mexico City's Zona Rosa Area

Just a few steps away from Mexico City's vibrant Zona Rosa area, Sevilla Palace offers a convenient and lively setting for your stay.

Modern Amenities and Dining Options

Enjoy a comfortable stay with amenities like wireless internet, in-room movies, and 24-hour room service. Indulge in culinary delights at Restaurant Leplanto or Los Naranjos, offering a diverse dining experience.

Convenient Access to Financial District and Cultural Attractions

Located in the heart of the financial district, Sevilla Palace provides easy access to museums, shopping centers, theaters, and the international airport, ensuring a seamless travel experience.

Experience the best of Mexico City at Sevilla Palace - book your stay now for an unforgettable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that bookings of 10 or more bookings will be considered a group booking and alternate policies may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.4
Based on 3270 reviews
Cleanliness: 8
Service: 9
Location: 9.2
Room Quality: 8
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 7.4
Overall Experience: 8.4
M
Mónica Carmen • family_with_children • mx
9
Pros:

Combo completo: precio, ubicación, limpieza, personal amable

Cons:

En mi experiencia, no hubo algún detalle negativo

2026-10-31 • via Nuitee
C
Cuamatzi • family_with_children • mx
8
Buena
Pros:

La hubicacion

Cons:

Almohadas muy duras y viejas

2026-10-31 • via Nuitee
E
EDUARDO • extended_group • us
1
Did not. They cancel my reservation with a bogus reason..
Pros:

I like the hotel, but it is getting bad and worst..

Cons:

I made reservation for ONE night and it was cancelled: I got a message saying the check the card and did not pass muster. That must be a lie. I have stayed several times and they never do this. I think they have demand perhaps for someone for more nights and it was easier to cancel mine, for just one night and come up with this ridiculous story. Second time they do stuff I do not like.. probably I will stop going to this hotel.. they are getting worst as time goes by.. good hotel, good location, but bad service and getting worst..

2026-10-28 • via Nuitee
J
Jose Ramon • couple • mx
10
2026-10-27 • via Nuitee
J
Jose Ramon • solo_traveller • mx
10
2026-10-27 • via Nuitee
E
eugeniadm1991 • solo_traveller • ar
1
horrible experiencie.
Pros:

the horror hotel

Cons:

all a dissaster

2026-10-26 • via Nuitee
J
julin • solo_traveller • cn
8
2026-10-24 • via Nuitee
M
Mijares • couple • mx
10
salí muy contento
Pros:

todo

Cons:

nada

2026-10-24 • via Nuitee
L
Luis • extended_group • mx
10
Perfecta
Pros:

El trato y la amabilidad con que se conducen con el huesped practicamente en todas las areas, incluyendo las atenciones via telefonicas

Cons:

no tengo algo que haya sobresalido

2026-10-23 • via Nuitee
O
Oscar • family_with_children • mx
10
2026-10-23 • via Nuitee
O
Oscar • family_with_children • mx
10
2026-10-23 • via Nuitee
T
thomas • solo_traveller • fr
6
Pros:

Emplacement très central

Cons:

Hôtel vieillot

2026-10-21 • via Nuitee
E
ELIANYS • couple • us
10
2026-10-19 • via Nuitee
B
Bernard • couple • fr
5
Moyen
Pros:

L’emplacement

Cons:

Peu de personnel parle anglais, pas d’eau chaude le matin et de multiples relances voire menaces d’annulation car ils voulaient que je paie en avance alors que le contrat avec Booking était de payer sur place. Il a fallu que je fasse intervenir Booking

2026-10-19 • via Nuitee
S
Soko • couple • jp
10
2026-10-17 • via Nuitee
M
Martín • couple • mx
9
Pros:

La piscina muy bonita, es un hotel no m uy nuevo, cuenta con excelente ubicación, el personal te atiende muy bien, son amables, las amenidades son buenas.

2026-10-17 • via Nuitee
C
Castillo Ordóñez • solo_traveller • gb
7
Pros:

location, room

Cons:

bad Wifi

2026-10-15 • via Nuitee
J
Jorge • solo_traveller • mx
10
2026-10-14 • via Nuitee
V
Vanya • family_with_children • mx
10
Pros:

El área de la alberca

Cons:

Que la puerta del baño tenía la chapa floja y debíamos tener cuidado para que no se quedara cerrada

2026-10-14 • via Nuitee
M
Manuel de Jesús • couple • mx
9
Excelente ubicación
Pros:

Excelente ubicación, buen tamaño de las habitaciones y muy bueno el servicio para el resguardo del equipaje.

Cons:

La demora para hacer el registro de entrada

2026-10-13 • via Nuitee