Garner Hotel Hamburg Nord by IHG

Hotels
Garner
7.4 (3511 reviews)
Steilshooper Allee 53 , Hamburg , de

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Central location
Cons:
Small rooms
Limited storage
Noise issues
Parking availability

Categories

Cleanliness
6.68
Many reviews noted the cleanliness of the rooms, but a few mentioned issues with small size affecting comfort.
Service
8.15
Multiple reviews highlighted friendly staff and good service quality.
Location
7.69
Guests appreciated the central location and proximity to the airport.
Room Quality
6.14
Several comments indicated rooms were small and lacking storage options.
Amenities
7.67
Positive remarks on amenities like parking availability and breakfast quality.
Value for Money
7.13
Some guests felt that the price was fair, while others suggested it could be slightly lower.
Food and Beverage
8.68
Consistently positive comments regarding the quality and variety of breakfast.
Overall Experience
7.05
Overall a decent stay with many positive aspects but some limitations in room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:33

Property Description

Convenient Location
Located in the vibrant Wandsbek district, Novum Hotel City Nord is centrally positioned, with key landmarks like Hamburg Central Station, Inner Alster Lake, and Hamburg Dammtor Station just a short distance away.

Modern Amenities
Enjoy modern comforts in our well-equipped rooms, featuring flat-screen TVs, free WiFi, and stylish bathrooms with complimentary toiletries. Whether for business or leisure, we ensure a comfortable stay with quality bed linen and towels provided in every room.

Exceptional Services
Our hotel offers a business center, 24/7 reception with multilingual staff, and convenient vending machines for your needs. Experience top-notch service and hospitality, with assistance available in both German and English throughout your stay.

Book your stay at Novum Hotel City Nord now for a seamless blend of convenience, comfort, and excellent service.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 5 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.4
Based on 3511 reviews
Cleanliness: 6.68
Service: 8.15
Location: 7.69
Room Quality: 6.14
Amenities: 7.67
Value for Money: 7.13
Food and Beverage: 8.68
Overall Experience: 7.05
C
Cackett solo_traveller gb
8
Great place for a solo traveller!
Pros:

The staff spoke clear english which made check in a breeze, while it was very hot here, they issued us all with fans which were perfect, rooms were decent for the price, for a solo traveller, this hotel was brilliant! There is a bus stop right around the corner which takes you to Barmbek or rübenkamp which allow you access to the city via the S1. I havent tried the breakfast, however the hotel is really good for the price and definitely will be returning on my next visit to Hamburg!

Cons:

Nothing really to complain about, for what the hotel is, the price matches it. There was a few marks on the wall but they werent noticeable unless you looked closely, didn't affect me at all.

2026-06-27 via Nuitee
K
Kristina couple de
3
Pros:

Das Personal und das Frühstück sind toll

Cons:

Ich hatte dreimal einen Stromausfall und es dauerte jedes mal immer ca eine Stunde bis die Sicherung wieder rein gemacht wurde. Der Tv funktionierte nicht konnte erst am nächsten Tag überprüft werden (Tag der Abreise)
Auf dem Zimmer befand sich bei Anreise in beiden Zimmern eine Brille wo und versucht wurde zu erklären das diese vom Zimmerkontrolleur wären.

2026-06-27 via Nuitee
N
Norbert extended_group de
5
2026-06-27 via Nuitee
O
Oleksandr solo_traveller ua
10
2026-06-27 via Nuitee
M
Miroslav family_with_children de
8
2026-06-27 via Nuitee
M
Matthias solo_traveller de
7
2026-06-24 via Nuitee
A
Adrienne solo_traveller de
1
Nie wieder, nicht zu empfehlen
Pros:

——

Cons:

1. der Rezeptionist meinte zum einchecken, das er mein Zimmer anders weiter vermieten hätte, da der andere Gast 1 Woche bleibt und nicht wie ich 2 Nächte. Ausweichangebot: ein Zimmer im gleichen Standard, nur mit enthaltenen Stromkasten für das gesamte Hotel. Es müsste das Personal in dieses Zimmer, um Sicherungen wieder rein zu machen.
Aktuelles Zimmer: Jalousien gehen nicht zum verschließen, volle Sonne in das Zimmer.
2 Lage: im Umkreis von 5 Metern Tankstellen, MC Donalds, Burger King…. Unfassbar laut und störend
3. Bettwäsche und Handtücher stinken Extrem nach Chemie und verursachen Hautausschlag und-jucken
4. keinen Mülleimer , nur einen Minimülleimer im Bad
5. sehr kleines Bad, mit nur einem Miniwaschbecken
6. minimalistische Einrichtung, wirkt kalt und unwillkommen

2026-06-24 via Nuitee
U
Ulrike solo_traveller de
7
2026-06-24 via Nuitee
D
d11lm solo_traveller de
9
Pros:

Rooms design is clever: the available space is used very well. For a solo traveller the single bed rooms are absolutely sufficient to stay a couple of nights. Of course the size is not huge but a good price-to-performance ratio.

Good shower and high quality soap and shampoo options installed.

Breakfast options were decent and I was allowed to generously pack a few sandwiches for to-go on Sunday.

The daily room cleaning was exceptional 10/10. I would have felt comfortable eating from the floor and the bed always looked like a new bed.

Cons:

I gave 9/10 so the following should be considered suggestions rather than complaints.

I didn't immediately realize where to hang the towels but that's on me: there was a hook mounted on the bathroom door from the inside.
The location has the issue of ongoing construction works nearby but that is not the fault of the hotel.

I prefer the mattress to be even harder but it was already okay and that is a personal preference rather than the hotel's issue.

An electric kettle for boiling water would have been a great addition in the room.

One or two less standard breakfast options could elevate the breakfast: like English baked beans or a salmon or tuna or a self-made tomato salad or the hyped matcha or a hot chocolate drink e.g. I understand this would increase the breakfast price so perhaps it is not a good strategic idea unless enough customers appreciate this.

The colors and furniture of the interior: ultimately one of the main giveaways to me that it is not a high-end hotel. The turquoise theme was a conscious choice as can be seen from the paintings in the hallways and fitting furniture. But perhaps some walls could benefit from an intentional darker color than white, and the couches, tables, or chairs around the breakfast and lounge area could be replaced with a higher quality option eventually. Also the carpets do not look high quality to me. I understand to achieve a consistently better look in these terms would require a major investment. I just wanted to voice my impression to offer a perspective.

Some of the staff could improve their German or English to get better along. But overall they were kind and helpful which is arguably a universal language and more important.

2026-06-23 via Nuitee
F
Felix solo_traveller de
6
Pros:

Grundsätzlich kein schlechtes Hotel. Parkplätze gibt es kostenpflichtig am Hotel und mit etwas Glück in den anliegenden Straßen auch kostenlos.

Cons:

Gemessen am Preis von etwa 120 EUR/Nacht war die Leistung für mich eher enttäuschend.
Das Zimmer war relativ hellhörig, sodass bspw. nächtliches Duschen im Nachbarzimmer oder sprechende Menschen im Flur für mich störend laut war.

Das Zimmer mit Queensize-Bett (geteilte Matratzen) war so eng, dass ein Aufenthalt zum Arbeiten nicht sinnvoll möglich wäre (Kein Tisch, nur ein Hocker, der gerade so noch neben das Bett passt).

Das Frühstück war auch in Ordnung, allerdings nicht wie von booking beworben "außergewöhnlich gut". Die Auswahl an Brotbelag war relativ klein, die Brötchen eher matschig.

Zudem wurde "Highspeed-Internet" in einer teureren Buchungsoption beworben. Das ist Quatsch, da alle Gäste das gleiche freie WLAN verwenden.

2026-06-22 via Nuitee
M
Marcel couple nl
5
2026-06-22 via Nuitee
J
Joceli family_with_children br
10
2026-06-22 via Nuitee
J
Janne de Rosche couple dk
8
Super
Pros:

Fik ikke morgenmad, men for dyrt isforhold til omkringliggende muligheder for morgenmad, feks junge i famila.
Beliggenhed til vores formål er helt perfekt

Cons:

Tilgang til parkering, er dårlig pga de mange parkerede biler, lige på hjørnet til indkørsel ( arbejdsbiler)

2026-06-22 via Nuitee
F
Felix solo_traveller de
6
Pros:

Der check in war schnell und die Lage wie gewünscht gut.

Cons:

Das Hotel war sehr laut. Ich hatte ein Zimmer zur Tankstelle und dem BurgerKing raus, das war auch bei geschlossenem Fenster zu laut. Es lagen aber Ohrenstöpsel schon bereit im Zimmer. Auf meinen Hinweis, dass es sehr laut war, kam nur der Hinweis, ich hätte ja um einen Wechsel des Zimmers dann bitten können, das habe ich aber tatsächlich nicht.

2026-06-21 via Nuitee
A
Annegret family_with_children de
7
Das Personal ist sehr freundlich, geschlafen haben wir gut, vo
Pros:

Das Frühstück war gut. Das Hotel befindet sich in einem Gewerbegebiet, wir hatten Ausblick auf 3ine Tankstelle, nachts war es allerdings ruhig und dunkel. Die Anbindung an den öffentlichen Nahverkehr ist in Ordnung.

Cons:

Die Zimmer sind sehr klein, das Doppelbett war nur von einer Seite zugänglich. Das Kopfende des Doppelbetts war direkt am Fenster.

2026-06-21 via Nuitee
L
Luisa couple de
5
2026-06-21 via Nuitee
S
Shanice solo_traveller gb
8
Pros:

Friendly staff

Cons:

Rooms where a little too small
Breakfast a little expensive

2026-06-21 via Nuitee
A
Alexandra Ilkay solo_traveller de
8
Pros:

Sehr nettes Personal und sauberes Zimmer.

Cons:

Man muss beachten, dass es keine Klimaanlage gibt, was an heißen Tagen unangenehm sein kann.

2026-06-20 via Nuitee
M
Marco solo_traveller ch
9
2026-06-20 via Nuitee
Z
Zulejha couple ch
10
2026-06-18 via Nuitee