Hampton Inn & Suites Cleveland-Independence

Hotels
•
Hampton Inn
8.3 (273 reviews)
6020 Jefferson , Independence , US
+1 216-520-2020

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/helpful staff
Good/varied breakfast
Affordable / good value
Convenient location
Ample parking & security
Coffee available all day
Spacious rooms
Cons:
Cigarette smoke / room odor
Flat or unsupportive pillows
Worn property / needs remodel
Some beds too hard
Occasional unhelpful staff / check-in issues
Breakfast quality inconsistent (cold items)
Room layout / no-view windows
Refund/payment handling issue

Categories

Cleanliness
8.2
Most guests repeatedly describe rooms as very clean, though several reviews report cigarette odor or a horrible room smell—overall positive but with notable odor incidents.
Service
8.4
Staff are frequently called friendly, helpful and professional; a few reports noting slow or unhelpful responses (refund issue, had to get upset) and an uncomfortable check-in interaction.
Location
8.6
Multiple comments praise the convenient location (close to Cleveland, good locale); a few notes about limited/no scenic view when rooms face another building.
Room Quality
7.9
Rooms are generally described as comfortable and spacious, but recurring issues include flat pillows, at least one too-hard bed, confusing room distribution and a moved room due to a toilet problem.
Amenities
8.4
Breakfast service, security entry, all-day coffee and family-friendly waffle setup are highlighted as strong amenities; distribution/layout of some rooms was described as slightly confusing.
Value for Money
8.5
Multiple reviewers explicitly call the hotel a good or excellent value and affordable for what it offers.
Food and Beverage
8.4
Breakfast is often praised as hearty with good options (waffles, toppings), though a few guests criticized specific items (cold potatoes, below-expectation selection).
Overall Experience
8
Overall stays are positive (many would stay again, 'fantastic stay'), balanced by some negative service/odor/room-quality incidents that lower the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:58

Property Description

Convenient Location near Cleveland Metroparks Zoo

Located just 9 km from the Cleveland Metroparks Zoo, the Hampton Inn & Suites in Independence, Ohio, offers a perfect blend of comfort and convenience for your stay.

Comfortable Rooms and Suites

Enjoy a relaxing stay in guest rooms equipped with free WiFi, coffee facilities, and cable TV. Upgrade to a suite for a spa bath and kitchen amenities, providing a home-away-from-home experience.

On-Site Amenities for Your Convenience

Take advantage of the hotel's outdoor pool, business center, gym, and laundry facilities. Whether you're here for leisure or business, Hampton Inn & Suites Cleveland-Independence has you covered.

Experience all this and more just a short distance from downtown Cleveland. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 273 reviews
Cleanliness: 8.2
Service: 8.4
Location: 8.6
Room Quality: 7.9
Amenities: 8.4
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8
M
Marcia • couple • us
8
2026-10-31 • via Nuitee
J
Jenifer • couple • us
9
2026-10-31 • via Nuitee
J
Jakeyla • couple • us
1
2026-10-30 • via Nuitee
L
Lester • family_with_children • us
10
2026-10-25 • via Nuitee
L
Leigh • family_with_children • us
9
2026-10-14 • via Nuitee
L
Laneika • solo_traveller • us
8
Over all I’m never disappointed when I stay
Pros:

Clean and quiet

Cons:

The pillows are to flat had to fold them in half to get neck support

2026-10-12 • via Nuitee
A
Amari • couple • us
10
2026-09-15 • via Nuitee
D
Donald • family_with_children • us
6
Not comfortable or up kept. Property will do if it is only option.
Pros:

Staff was helpful

Cons:

The property is Worn and looks like it needs a full remodel and upkeep.

2026-08-31 • via Nuitee
M
manis • couple • us
8
Clean and good location
Pros:

Not to far from Cleveland if you don’t wanna play Cleveland prices

2026-08-22 • via Nuitee
F
FRANCESCA • extended_group • it
6
Se non fosse stato per l’odore di sigaretta sarebbe stato un buon soggiorno
Pros:

Ottimo rapporto qualità prezzo

Cons:

In camera c’era un orribile puzzo di sigaretta

2026-08-17 • via Nuitee
J
Janice • solo_traveller • us
10
2026-08-12 • via Nuitee
E
Ellie • couple • us
10
2026-08-04 • via Nuitee
R
Railing • couple • us
10
Pros:

Very friendly staff

2026-07-20 • via Nuitee
B
Brown • extended_group • us
10
2026-07-13 • via Nuitee
B
Brittany • family_with_children • us
9
Pros:

The staff was helpful and kind

2026-07-12 • via Nuitee
J
Jenny • couple • us
10
2026-07-09 • via Nuitee
G
Galappaththi Kankanange Buddhi Heshan • couple • us
8
2026-07-06 • via Nuitee
J
John • couple • us
4
Confusion. Had to get upset before anyone was willing to help
Pros:

Clean

Cons:

I was charged for 2 rooms and only needed 1 room. Still have not received refund

2026-07-05 • via Nuitee
A
Angie • couple • us
8
2026-07-04 • via Nuitee
D
Dianna • extended_group • us
9
2026-07-01 • via Nuitee