The Star Grand Hotel and Residences Sydney

Hotels
•
Star Entertainment
8.8 (5135 reviews)
80 Pyrmont Street , Sydney , au
+61297779000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cleanliness
Amenities
Cons:
Cleanliness
Food and Beverage
Noise
Pool overcrowding

Categories

Cleanliness
7.94
Several reviews mentioned cleanliness issues, such as dirty bed sheets and dust.
Service
9.41
Positive mentions of staff service, especially during check-in.
Location
9.45
Consistently highlighted as a major positive aspect with great accessibility.
Room Quality
8.9
Mixed reviews; some enjoyed the room quality while others were disappointed.
Amenities
8.93
Facilities mentioned positively but with some service issues at the pool.
Value for Money
8.39
Fairly good value given the positive feedback on extras and amenities.
Food and Beverage
7.94
Dinner service received negative feedback; breakfast not tried.
Overall Experience
9.41
Overall stay experience was very positive, with plans for return stays mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:17

Property Description

Luxurious Accommodation at The Star Grand Hotel and Residences Sydney

High-End Dining Options: Indulge in a culinary journey at The Star with a variety of upscale restaurants and bars to choose from, catering to every taste bud.

Modern Rooms and Luxury Suites: Experience ultimate comfort with modern hotel rooms at The Star Grand Hotel and lavish 5-star suites at The Star Grand Residences, complete with private balconies and kitchenettes.

Premium Amenities: Enjoy access to business facilities, on-site parking, a health club with a fitness center, and a heated indoor/outdoor pool for a relaxing stay.

Experience luxury and convenience at The Star Grand Hotel and Residences Sydney. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.15% charge when you pay with a Visa, Mastercard, American Express, etc, credit card and a 0.50% charge when you pay with a debit card. Please note that the property requires a 100 AUD credit card pre-authorisation at the time of check-in to cover any incidental charges or damage to the property. Self-parking is available for an additional charge of AUD 50. Valet parking is available from Sunday to Thursday for an additional charge of AUD 85 and Friday, Saturday and Public Holidays for AUD 95. Note that In-Room Dining requires a minimum spend of $50 AUD. Please note that special conditions apply for reservations of 10 rooms or more. The hotel will contact you with further information. The accommodation prices shown online are for bookings of up to 9 rooms only, regardless of room type. Room rates and booking terms may be different for group bookings, your booking will be cancelled should it exceed the maximum number bookable online. To make a booking of 10 rooms or more, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.8
Based on 5135 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 9.41
M
Michelle • solo_traveller • au
10
Location, comfort, excellence
Pros:

Whilst only staying one night, I was grateful for a spacious and comfortable room after a big day at conference.

Cons:

Nothing

2026-07-25 • via Nuitee
S
Stephanie • extended_group • au
10
2026-07-23 • via Nuitee
K
Kim • couple • au
5
Pros:

Location it was clean

Cons:

Beds were way too soft and I left something in the room and they won’t post it to me at my cost

2026-07-23 • via Nuitee
R
Ryan • solo_traveller • au
10
2026-07-23 • via Nuitee
P
Poh Chee • couple • my
9
Friendly staff.
Pros:

Good location and convenient transport system.

Cons:

None

2026-07-22 • via Nuitee
V
Vasko • couple • au
10
2026-07-21 • via Nuitee
U
Urai • solo_traveller • au
10
2026-07-21 • via Nuitee
L
Lindsay • extended_group • au
9
2026-07-21 • via Nuitee
A
Arzu • family_with_children • au
4
Sometimes it’s the small details that make a big impact!
Pros:

The location of the property and the size of the suite.

Cons:

Unfortunately, our stay got off to a disappointing start. We arrived early and asked whether an early check-in might be possible as a request was made upon booking and hoping that they could make this work. After waiting in a long queue at reception, we were told our room wasn't ready and to return later. We eventually received a text message after 3:00 pm saying the room was ready, but when we came back, the reception area was even busier, with much longer queues. By the time we finally received our room keys, the check-in experience had been quite frustrating.
We were also disappointed that there was no gesture of welcome, despite noting that we were celebrating our combined birthdays together as a family for the first time. Even a small acknowledgment would have made the occasion feel more special.

Unfortunately, the issues continued once we entered the room. There were no toiletries provided, so I had to call housekeeping to request toothbrushes and toothpaste. We then discovered that several items had not been restocked, including the shampoo and conditioner dispensers in both bathrooms, which were completely empty. By that stage it was late at night, we were exhausted, and having to contact housekeeping again only added to our frustration.

For a property of this standard, we expected much better attention to detail and a smoother arrival experience. While the room itself was comfortable, the combination of the check-in delays, lack of basic toiletries, to ensure guest comfort, maintain hygiene, and meet travel expectations. Yet missed opportunity to acknowledge our special celebration left us disappointed overall.

There were also several other details that fell short of what we expected from a five-star hotel. There was no minibar in the room, no instructions provided for operating the washing machine, and the tea and coffee selection was quite limited and underwhelming.

Please see photo to demonstrate the lack of attention to detail.

2026-07-20 • via Nuitee
L
Louise • couple • au
10
2026-07-20 • via Nuitee
L
Louise • couple • au
10
2026-07-20 • via Nuitee
C
Cameron • couple • au
7
2026-07-20 • via Nuitee
I
Ibrahim • couple • au
6
2026-07-20 • via Nuitee
L
Lisa • solo_traveller • au
10
2026-07-19 • via Nuitee
M
Megan • couple • au
8
2026-07-19 • via Nuitee
M
Mario • solo_traveller • au
8
Pros:

It was nice

Cons:

No ice cubes

2026-07-19 • via Nuitee
R
Robyn • family_with_children • au
8
A lovely hotel in an excellent location but attention is required to reduce long waits at reception at peak times.
Pros:

The suite was lovely.

Cons:

The wait at reception and for our room to be ready to check in was excessive.

2026-07-18 • via Nuitee
A
Andrew • family_with_children • au
10
2026-07-18 • via Nuitee
F
Farnbach • family_with_children • au
8
2026-07-18 • via Nuitee
J
Jacob • couple • au
10
2026-07-18 • via Nuitee