The Star Grand Hotel and Residences Sydney

Hotels
•
Star Entertainment
8.8 (5229 reviews)
80 Pyrmont Street , Sydney , AU
+61297779000

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cleanliness
Amenities
Cons:
Cleanliness
Food and Beverage
Noise
Pool overcrowding

Categories

Cleanliness
7.94
Several reviews mentioned cleanliness issues, such as dirty bed sheets and dust.
Service
9.41
Positive mentions of staff service, especially during check-in.
Location
9.45
Consistently highlighted as a major positive aspect with great accessibility.
Room Quality
8.9
Mixed reviews; some enjoyed the room quality while others were disappointed.
Amenities
8.93
Facilities mentioned positively but with some service issues at the pool.
Value for Money
8.39
Fairly good value given the positive feedback on extras and amenities.
Food and Beverage
7.94
Dinner service received negative feedback; breakfast not tried.
Overall Experience
9.41
Overall stay experience was very positive, with plans for return stays mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:17

Property Description

Luxurious Accommodation at The Star Grand Hotel and Residences Sydney

High-End Dining Options: Indulge in a culinary journey at The Star with a variety of upscale restaurants and bars to choose from, catering to every taste bud.

Modern Rooms and Luxury Suites: Experience ultimate comfort with modern hotel rooms at The Star Grand Hotel and lavish 5-star suites at The Star Grand Residences, complete with private balconies and kitchenettes.

Premium Amenities: Enjoy access to business facilities, on-site parking, a health club with a fitness center, and a heated indoor/outdoor pool for a relaxing stay.

Experience luxury and convenience at The Star Grand Hotel and Residences Sydney. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.15% charge when you pay with a Visa, Mastercard, American Express, etc, credit card and a 0.50% charge when you pay with a debit card. Please note that the property requires a 100 AUD credit card pre-authorisation at the time of check-in to cover any incidental charges or damage to the property. Self-parking is available for an additional charge of AUD 50. Valet parking is available from Sunday to Thursday for an additional charge of AUD 85 and Friday, Saturday and Public Holidays for AUD 95. Note that In-Room Dining requires a minimum spend of $50 AUD. Please note that special conditions apply for reservations of 10 rooms or more. The hotel will contact you with further information. The accommodation prices shown online are for bookings of up to 9 rooms only, regardless of room type. Room rates and booking terms may be different for group bookings, your booking will be cancelled should it exceed the maximum number bookable online. To make a booking of 10 rooms or more, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.8
Based on 5229 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 9.41
A
Amanda • family_with_children • au
8
Pros:

Facilities, design of rooms, staff, location

Cons:

The rooms were too hot and one of the lifts was broken and I waited over 15 minutes to get a lift.

2026-09-12 • via Nuitee
C
CongTho • couple • au
9
2026-09-12 • via Nuitee
G
Gaye • extended_group • nz
10
2026-09-11 • via Nuitee
M
Mia • couple • au
10
2026-09-11 • via Nuitee
M
Megan • family_with_children • au
8
Overall the suite was a great size and had good amenities and the rest of the hotel was good.
Pros:

The main bed was very comfortable and a brilliant size. The second room only had a double bed. A king or two king singles would’ve been more suitable. We had to pay extra for a roll away bed which was so hard we couldn’t sleep on it. I did bring this up with the front desk and they refunded our money for the roll away. The staff were all lovely. We would stay again.

Cons:

The suite was a great size and had good amenities however the fittings are looking a bit tired. The bathroom cabinets need some tlc.

2026-09-11 • via Nuitee
B
Brucic • solo_traveller • au
6
Pros:

It was nice. Bed was comfortable.

Cons:

Furniture was stained, shower wasn't cleaned, the room hadn't been dusted in quite some time and there was toenail clippings outside my door.

2026-09-11 • via Nuitee
I
Imran • couple • ae
1
Not recomended
Pros:

Casino property , nothing special

Cons:

I forgot my Tag wrist watch in the room after checkout. Once realised it is missing, went back to the hotel after 30mins. The watch is never recovered as the room was cleaned after check out. Be aware of your belonging if staying. Not recommended.

2026-09-10 • via Nuitee
T
Trevor • couple • au
8
Cons:

Cost and cost of parking

2026-09-10 • via Nuitee
S
Simon • family_with_children • au
4
not very relaxing as we had anticaptaed with 8 adults 1 child wasting time in lines and finding room
Pros:

the room was nice, breakfast was nice

Cons:

1 hour to check in and only 1 room was ready then we had to line up again to recheck in the 2nd room, they didn;t advise which lift to use and we used the closest one which was wrong and then had to find out how to get to our room, we had a credit for food, checked with the vendor before we used it and said yes but when we checked out we had to pay for the food as they said we used the wrong place, i asked for an extra validation for a car park and they refused each time even after wasting so much time lining up each time to check in, re check in and also check out and then again to get the car park ticket validated. we didn't get our room on same level either. the cot was so old and squeaky and mattress not good. Could the star please get in contact with me please.

2026-09-10 • via Nuitee
H
hussam • couple • au
10
2026-09-10 • via Nuitee
S
Samantha • family_with_children • au
1
Wouldn’t stay here again.
Pros:

It was clean enough, and the pool was nice.

Cons:

1. Staff didn’t respond to emails prior to stay
2. Staff didn’t action calls made while at the property - our tv didn’t work and no one came even though they said they would send someone up.
3. Only one lift was in service, essentially 30 mins to get down, and full. We were on level 8. It was disgusting and felt third world.
Staff didn’t respond to calls made from near the lift.
4. Check in took 30 + minutes and would have been way beyond that for people who arrived after us (we arrived at 2.20 for 3pm check in).
4. Room service took over an hour.

2026-09-10 • via Nuitee
F
Frederick • couple • au
9
2026-09-08 • via Nuitee
K
Kaleni • solo_traveller • au
10
A little getaway for hubby and myself. Everything under one roof
Pros:

Cleanliness, luxury feel

Cons:

No ice machine to get to easily

2026-09-08 • via Nuitee
W
William • couple • au
9
Very satisfying
Pros:

Great Location , had all the facilities I needed
Staff were very friendly

Cons:

N/A

2026-09-08 • via Nuitee
G
Gaye • solo_traveller • au
9
Pros:

The location, the room, was a great size and clean.

Cons:

The lighting in the bathroom was too dull when trying to apply make-up.

2026-09-08 • via Nuitee
C
Cathy • extended_group • au
5
2026-09-07 • via Nuitee
K
Karen • couple • au
8
Ok to stay there for a function
Pros:

Location and view from our room

Cons:

The check in wait time was very disappointing
It took almost an hour. The system needs streamlining
Also, self check out is USELESS if you still make people line up to validate parking- get problem solving guys. An express line for parking validation or automatic 12.30 checkout. Do better
Harvest buffet is a zoo. Kids out of control, cheap tables. Not the typical 5 star experience

2026-09-07 • via Nuitee
V
Vicki • extended_group • au
10
Pros:

EXCELLENT CUSTOMER SERVICE

2026-09-07 • via Nuitee
D
Dan • solo_traveller • au
9
2026-09-07 • via Nuitee
L
Loving • family_with_children • au
4
2026-09-07 • via Nuitee