The Star Grand Hotel and Residences Sydney

Hotels
•
Star Entertainment
8.6 (5042 reviews)
80 Pyrmont Street , Sydney , AU
+61297779000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central, convenient location with great views
Friendly/helpful reception and concierge staff
Very clean and stylish rooms
Large, comfortable beds
Pool and hot tubs (good temperature)
Early check-in / good guest service instances
Spacious modern room layouts and upgrades
Good breakfast selection
Cons:
Poor/no communication / unanswered phone reported
Noise issues when rooms are next to lifts/elevators
Limited food outlets / restaurants feel like a food court
Some staff described as rude or unhelpful
Parking expensive and poorly signed; parking complaints
Limited in-room dining/snack options
Missing toiletries or reduced bathroom amenities

Categories

Cleanliness
9.1
Multiple guests described rooms and hotel as very clean/spotlessly clean; one report of a bathroom not properly cleaned (half-drunk water bottles) but overall cleanliness is rated highly.
Service
8.7
Many mentions of friendly, helpful and exceptional concierge/reception staff and good service (early check-in); however several strong negatives about poor communication and some rude/unhelpful staff lower the score from perfect.
Location
9.4
Consistently praised as central and convenient with great harbour/city views and easy transport access; location is a clear strength.
Room Quality
9.2
Frequent praise for large, comfortable beds, spacious modern rooms and good views; occasional issues (room near lift noisy, kettle socket) but rooms generally highly rated.
Amenities
7.8
Positive comments on pool, hot tubs and casino food options, but guests noted limited food outlets, poor pool-bar cocktail variety, and parking/wayfinding issues affecting amenities perception.
Value for Money
8
Some guests felt stay was worth it and enjoyed upgrades, while others raised concerns about expensive parking and missing toiletries affecting perceived value.
Food and Beverage
7.9
Breakfast and many casino food/drink options received praise, but complaints about hotel restaurants feeling like a food court, limited in-room dining choices and bar facilities exist.
Overall Experience
8.7
Majority of stays described as enjoyable, luxurious and worth returning, with standout staff and location; isolated negatives (noise, communication, limited outlets) temper the overall experience slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodation at The Star Grand Hotel and Residences Sydney

High-End Dining Options: Indulge in a culinary journey at The Star with a variety of upscale restaurants and bars to choose from, catering to every taste bud.

Modern Rooms and Luxury Suites: Experience ultimate comfort with modern hotel rooms at The Star Grand Hotel and lavish 5-star suites at The Star Grand Residences, complete with private balconies and kitchenettes.

Premium Amenities: Enjoy access to business facilities, on-site parking, a health club with a fitness center, and a heated indoor/outdoor pool for a relaxing stay.

Experience luxury and convenience at The Star Grand Hotel and Residences Sydney. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.15% charge when you pay with a Visa, Mastercard, American Express, etc, credit card and a 0.50% charge when you pay with a debit card. Please note that the property requires a 100 AUD credit card pre-authorisation at the time of check-in to cover any incidental charges or damage to the property. Self-parking is available for an additional charge of AUD 50. Valet parking is available from Sunday to Thursday for an additional charge of AUD 85 and Friday, Saturday and Public Holidays for AUD 95. Note that In-Room Dining requires a minimum spend of $50 AUD. Please note that special conditions apply for reservations of 10 rooms or more. The hotel will contact you with further information. The accommodation prices shown online are for bookings of up to 9 rooms only, regardless of room type. Room rates and booking terms may be different for group bookings, your booking will be cancelled should it exceed the maximum number bookable online. To make a booking of 10 rooms or more, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8.6
Based on 5042 reviews
Cleanliness: 9.1
Service: 8.7
Location: 9.4
Room Quality: 9.2
Amenities: 7.8
Value for Money: 8
Food and Beverage: 7.9
Overall Experience: 8.7
J
Joanne • couple • au
9
2026-10-30 • via Nuitee
F
Fadzai • couple • au
10
A good Sydney vacay
Pros:

Central and good location
Awesome atmosphere
Good service

Cons:

Nothing at all

2026-10-30 • via Nuitee
L
Luke • couple • au
10
2026-10-30 • via Nuitee
M
Mark • extended_group • au
9
Served it’s purpose for our granddaughters 18th birthday
Pros:

The sweet was amazing

Cons:

Food outlets limited, bar facilities in the casino poor

2026-10-29 • via Nuitee
C
Carmen • couple • au
8
Will definitely stay again, we really enjoyed ourselves
Pros:

Loved the location and friendly staff

Cons:

The location of our room being near the lift. Very noisy at night leaving us very tired in the morning as we were unable to have a good nights sleep

2026-10-29 • via Nuitee
L
Linda • couple • au
3
Average at best
Pros:

Terrible communications and never answered the phone. Never again
Room was standard and clean

Cons:

Poor / heinous communication. No replies and never answered the phone

2026-10-29 • via Nuitee
G
Garth • couple • au
8
Nice place had an amazing upgrade
Pros:

Location

Cons:

All was good

2026-10-28 • via Nuitee
G
Garth • couple • au
10
2026-10-28 • via Nuitee
D
Doron • couple • au
3
2026-10-27 • via Nuitee
T
Tim • extended_group • au
9
2026-10-27 • via Nuitee
H
Harry • family_with_children • au
10
2026-10-26 • via Nuitee
B
Bode • couple • au
9
2026-10-25 • via Nuitee
L
Loader • couple • au
3
Quality>Customer Service
Pros:

The bed was big and comfy, and the view from the room was beautiful.

Cons:

The hotel staff were extremely rude and unhelpful. The room had half-drunk water bottles in the bathroom, so had not been cleaned correctly. The staff did not want to assist or answer any questions we had for them regarding the check in and did not care for customer service at all. Very disappointing.

2026-10-25 • via Nuitee
J
John • family_with_children • au
9
2026-10-25 • via Nuitee
S
Sarah • couple • au
10
Fantastic couples trip - worth every cent!
Pros:

Service from concierge staff was exceptional (Dave!), very luxurious, convenient location, great views, amazing shower and public transport within the building to get us where we needed to go! Loved it- definitely recommend.

Cons:

I wish I knew prior that it has a pool, would have been more prepared and spent some time there.

2026-10-25 • via Nuitee
B
Bode • couple • au
9
Well worth it. Good food options
Pros:

Great staff. Reception was first rate. Got my room ready early. They could tell I was tired after international flight.

2026-10-25 • via Nuitee
M
Melkon • couple • au
10
2026-10-25 • via Nuitee
K
Kristy • couple • au
8
Pros:

Staff on arrival were friendly and helpful.

Cons:

Could hear the elevator threw the night as our room was right next to it. People coming and going. This cant be helped but expect noise if you are right next door to it.

2026-10-24 • via Nuitee
C
Charlotte • couple • au
9
Great place to stay for a girls trip!
Pros:

- Double bed was massive and so comfortable!
- Room was very clean and spacious with a nice modern layout
- So many food and drink options in the casino
- Staff were very helpful with holding our bags for us and storing extra belongings
- The pool was a perfect temperature and I loved that there were two hot tubs! Definitely a highlight of our stay

Cons:

- I'd love a more extensive cocktail menu at the pool bar, with more cocktails handmade rather than on tap
- Other than that really no other complaints!

2026-10-24 • via Nuitee
K
Kaoru • couple • au
9
2026-10-23 • via Nuitee