Hilton Guatemala City

Hotels
•
Hilton Worldwide
8.6 (132 reviews)
Km. 9.5 CA 1 East, Santa Catarina Pinula, Guatemala, 01015 , Santa Catarina Pinula , GT
502-2-4270000

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Pets allowed

Facilities

Fitness facilities
Front entrance ramp
Health or beauty spa nearby
24-hour front desk
Garden
Luggage storage
Designated smoking area
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Beautiful place
Excellent breakfast
Great atmosphere
Clean and accessible
Cons:
Noisy environment
Need for renovations

Categories

Cleanliness
8.24
The hotel shows signs of age, indicating a need for renovations impacting the cleanliness aspect.
Service
9.01
The staff were polite and welcoming, enhancing the overall guest experience.
Location
8.75
The hotel's ambiance is pleasant, providing a cozy and charming atmosphere in a quiet area.
Room Quality
8.3
Rooms are decent but in need of updates.
Amenities
8.53
The facilities were outstanding, contributing positively to the experience.
Value for Money
8.39
Offers reasonable value, though improvements are expected for better luxury.
Food and Beverage
9.04
The breakfast buffet was fantastic, positively highlighted in the reviews.
Overall Experience
8.51
An okay stay overall, with aspects needing improvement but overall a decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 13:26

Property Description

Experience a luxurious retreat at Hilton Guatemala City, where comfort meets elegance in a stunning Colonial setting.

Recreational Amenities
Unwind and recharge with our outdoor pool and state-of-the-art fitness center. Enjoy your leisure time while relishing the serene environment.

Culinary Delights
Savor exquisite meals at Restaurante Las Ventanas, or opt for 24-hour room service for a cozy in-room dining experience. Start your day right with our delicious buffet breakfast available every morning.

Business and Event Facilities
Perfect for business travelers, our hotel boasts 49,729 square feet of flexible conference space, including 12 equipped meeting rooms. Complimentary self-parking makes your stay even more convenient.

Elevate your stay in Santa Catarina Pinula and book your room at Hilton Guatemala City today!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Pets

    Pet max weight (per pet) in kg is 9

See all policies

Location

Guest Reviews

8.6
Based on 132 reviews
Cleanliness: 8.24
Service: 9.01
Location: 8.75
Room Quality: 8.3
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 9.04
Overall Experience: 8.51
G
Gelma • couple • gt
9
2026-05-20 • via Nuitee
V
Virginia • solo_traveller • cr
10
Pros:

Las instalaciones del hotel son hermosas, muy cuidadas y con zonas verdes, además de la limpieza que merece destacarse. El personal del hotel es muy amable y el desayuno es abundante y de calidad.
Un hotel tranquilo y muy cómodo.

2026-05-20 • via Nuitee
R
Reydis • couple • us
1
Quédate en otro hotel sin pensarlo esto no funciona ni aunque tenga un
Pros:

No me gustó nada súper incómoda las camas y la almohadas y encima de eso llenas de hueco y sucias

2026-05-17 • via Nuitee
N
Noelia • couple • gt
8
Impecable en belleza y limpieza
Pros:

Es precioso, huele a limpio. El personal es amable, no se escucha el ruido de la calle.

Cons:

No me gustó que llevaba desayuno incluido y cuando llegué me dijeron que no. Y no me lo dieron.

2026-05-12 • via Nuitee
D
Diego • couple • mx
9
2026-05-11 • via Nuitee
E
Elizabeth • couple • us
10
2026-05-04 • via Nuitee
B
Betlopez • solo_traveller • gt
7
Pros:

El lugar como tal

Cons:

Agua fría o tibia y alfombra en mal estado

2026-05-02 • via Nuitee
C
Christine • family_with_children • de
7
2026-04-28 • via Nuitee
A
Alejandro • solo_traveller • gt
10
2026-04-27 • via Nuitee
C
constanza • couple • us
9
exelente
Pros:

la sopa de tomate!!! el servicio del restaurante es magnifico en la noche

2026-04-26 • via Nuitee
B
Backner • couple • gt
8
2026-04-26 • via Nuitee
L
Lidice • family_with_children • gt
9
Habitaciones super comodas, personal de servicio muy amable, lindo Hotel!
Pros:

El
Desayuno bueno, pero la habitación con balcon y dos camas , estaba preciosa! Super amplia, cómoda, con jacuzzi! Me encantó!!

Cons:

La persona de recepción de la madrugada del lunes 20 un hombre no tan joven, nada amable, y no apto para atención al cliente.

2026-04-26 • via Nuitee
R
Rodrigo • solo_traveller • mx
8
Pros:

Cuartos cómodos y amplios

Cons:

Desayuno y cenas

2026-04-22 • via Nuitee
J
José Andrés • couple • cr
5
2026-04-16 • via Nuitee
Z
Zoila • couple • gt
10
2026-04-14 • via Nuitee
D
Daniela • family_with_children • cr
8
Confortable y retirado
Pros:

Las instalaciones, limpieza y personal muy agradable.

Cons:

La ubicación muy distante de los puntos de interés.

2026-04-07 • via Nuitee
A
Ana • solo_traveller • gt
9
2026-04-06 • via Nuitee
A
Alberto • couple • gt
9
2026-04-05 • via Nuitee
L
Luis • couple • gt
10
2026-04-03 • via Nuitee
M
Matilde • solo_traveller • pt
7
Pros:

The colonial aesthetics, the hotel is beautiful and rooms are very spacious.

Cons:

Lightening in the room was too low

2026-03-19 • via Nuitee