Chateau Versailles

Service was amazing. Breakfast was great and I was pleasantly surprised it was included. The room had two beds when I thought there would only be one, and that either my daughter or I would have to sleep on a cot - another nice surprise!

Committed and caring staff

Location

Posizione e colazione

grande chambre et lit confortable. Aussi petit déjeuner compris.

Everything about this place is great

Location.

Gute Lage, Frühstück war durchschnittlich

hotel 3 star not 4 no elevator so take your bags up with starecase room for breakfast to small not every guest has a table or chair to sit on, you need to eat your breakfast in the lobby

3 night stay here from Monday 22/6. Decent location with 5 min walk to St Catherine street. Our room was adequate, however bathroom was small and shower was in the bath. Beds were clean and comfy. Carpet looked like it had been down since hotel was built. Floorboards creaked throughout the room, and the room above also suffered the same fate, going by the noise when people walked about. Electrics worked but looked like an upgrade and rewire were overdue. Personally I found the breakfast poor, but if you like continental breakfast’s you’ll be ok. We also had to ask for tables to be cleaned and more cups on a few occasions. No lifts so be prepared to carry your luggage to your room. There is a porter available, but you may have to wait a while. We found most of the staff ok, however the woman who checked us in was anything but welcoming. She had great pleasure in telling us check in wasn’t until 15:00, but checked and our room was available. However the couple checking in immediately in front of us, were not given the check in time, but told straight away their room was available. If you like creaky, old authentic French style this is your hotel.

Great location, typical friendly hotel.
What makes it really great is the great customer service, from valet to front desk.
Marina is simply amazing while juggling multitask and helping several guests, she manages to help and assist with total satisfaction. Other were very helpful as well.
Marina was simply outstanding.
Staff of the Chateau Versailles makes your stay really enjoyable
From valet, housekeeping to front desk, simply great teams.

Great location close to metro station. Cute breakfast room. Comfortable bed. Great room, but noisy.

It was the worst night. It felt like a sauna in the room . you couldn’t breathe.

During our stay my wife sustained an injury at the front door of the hotel. She tripped over the raised threshold and fell headfirst onto the metal grate in the lobby injuring her chest and cutting her finger The receptionist responded immediately, bringing tissues and a first aid kit. There are no signs on either side of the door to warn residents of a trip hazard; the exterior upright of the threshold step is marked by black and yellow tape, but there is no tape on the interior upper surface, meaning there is absolutely nothing to warn someone leaving the building of a step down. Staff requests for warning signs had been ignored. I think that her accident was preventable with adequate signage, and that other guests are currently at risk.
An internal staircase is risky for children and a fire hazard.
Access to handrails on the external stairs was hampered by planters and canopy support, which has changed since the Tripadvisor photo.
There were several problems in the breakfast room; Supplies of coffee, milk, teabags, food items and cutlery ran out, and were only replaced on request. Croissants and jam were poor quality. There was no decaf coffee despite asking. No highchairs available for children. Milk was sometimes served unchilled in an unwieldy cardboard container.
Our room had creaky floorboards, faulty curtains and only one chair. There was no stopper in the hand wash basin. Paint was flaking off the shower cubicle ceiling. The floor tiles in the en-suite were loose and cracked, exposing sharp edges on which my wife cut her toe. Our room door was fitted with non-functioning hinge-type door closers. On the landing next to our room was a descending staircase without fire doors top or bottom, and an unguarded ledge from which a child could easily fall.So not child friendly and dangerous for seniors.

Great location, great antiquated luxury vibe. Comfortable.

Location is really good! Breakfast is very simple.