Extended Stay America Suites - Pensacola - University Mall

Hotels
Extended Stay America Suites
7 (597 reviews)
809 Bloodworth Lane , Pensacola , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Some staff were helpful
Cons:
Unclean rooms
Poor customer service

Categories

Cleanliness
4.71
Numerous mentions of filthiness and odors, including bed bugs and unclean rooms.
Service
8.18
Mixed experiences; some positive mentions of staff, but also reports of rudeness and poor service.
Location
9.22
Mentioned positively in several reviews; convenient for travelers.
Room Quality
5.67
Multiple comments on outdated and unsatisfactory room conditions.
Amenities
7.2
Some amenities were functional but often outdated; issues with missing items reported.
Value for Money
7.66
Generally acceptable for price, though many issues cause dissatisfaction.
Food and Beverage
6.71
Breakfast hours were limited, with reports of insufficient food availability.
Overall Experience
6.68
Overall experience marred by cleanliness issues and service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:07

Property Description

Convenient Location and Amenities

This hotel is strategically located just 3 miles from Pensacola International Airport and 16 miles from the beautiful Pensacola Beach. Guests can take advantage of the on-site launderette and stay connected with complimentary Wi-Fi throughout the property.

Comfortable Accommodations with Kitchenettes

All rooms are air-conditioned and equipped with a full kitchen, perfect for guests looking to prepare their meals. Additionally, each room features a work desk, ironing facilities, and a designated dining area for added convenience.

Outdoor Dining and Recreational Opportunities

Guests can enjoy outdoor dining at the picnic tables or explore the nearby reefs and bays. For those seeking adventure, rental boats and snorkeling opportunities are just 9 miles away. After a day of activities, unwind at the hotel with free parking, vending machines, and housekeeping services.

Ready to experience a comfortable stay with convenient amenities? Book your stay at Extended Stay America Pensacola now!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PNS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 597 reviews
Cleanliness: 4.71
Service: 8.18
Location: 9.22
Room Quality: 5.67
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 6.68
L
Lori couple us
3
Property. Was good had a rusty old Refigerator, had nothing available in room to cook or drink or even to eat with. Had
Pros:

Good location

Cons:

No phones. Advertise good breakfast, breakfast was a hard small muffin and coffee.

2026-05-28 via Nuitee
H
Hodgson solo_traveller us
1
Cons:

Moley musty room. And a $150 key deposit that I'm hoping to get back 1 day. Soon?

2026-05-26 via Nuitee
Y
Yurenys solo_traveller us
8
2026-05-26 via Nuitee
L
LLoyd solo_traveller us
3
Not pleased at all
Cons:

For the price that I paid, the place looks old and ran down. Nothing was upgraded. There was a stove as mentioned, there was no accessories to use if I wanted to cook. Not a spoon plate coffee pot or nothing in site. The carpets are horrible. The afternoon clerk has a attitude and not friendly at all. I stayed here years ago and the service and quality was 100 percent thats why I came back. After this stay I will go elsewhere.

2026-05-21 via Nuitee
F
Frederick solo_traveller us
7
This time was better!
Pros:

The staff was friendly and welcoming; the bed was comfortable; there were plenty of towels and everything, except for the TV remote, worked. The room was better than the last room I'd had. The stay was pleasant and met my expectations. I'd stayed there a week before and this was a better room. No complaints.

Cons:

The TV remote didn't work. I got batteries for it and tried again, but it still didn't work. That's not a problem for me, because I don't watch much TV, but it might be a hassle for others.

2026-05-13 via Nuitee
J
John couple us
5
2026-05-10 via Nuitee
N
Noah solo_traveller us
5
I'll be spending more somewhere else next time.
Pros:

Location was reasonable.

Cons:

Fan was noisy, compressor on the fridge in room 102 kept me up all night, the MDF furniture in the kitchen area was swollen due to mositure.

2026-05-04 via Nuitee
F
Frederick solo_traveller us
7
Good enough.
Pros:

The staff was great; very cordial. The location and the rate were fine. The bed was comfortable with pillow options. Everything in the room worked. The hot water was good. I would say that the room functioned for what I needed. The breakfast selection was a bit spartan, but I concede that I enjoyed my breakfast. The coffee in the lounge was good.

Cons:

The room (room 101) had an odor like someone had smoked in it. Whatever had been done to ameliorate the odor had been insufficient.

2026-05-03 via Nuitee
N
Natasha solo_traveller us
10
2026-04-23 via Nuitee
P
Pacific couple us
2
My room was very dirty even the towels were dirty looks like been dropped on floor
Pros:

Didn’t eat

Cons:

Clean rooms

2026-04-12 via Nuitee
A
Amber solo_traveller us
6
See above comment
Pros:

The location and the friendly staff

Cons:

I never had a working stove from the very first day I checked in which was March 4th. I gave up asking about it because to me it seemed like it wasn’t a priority to them to get that fixed during my stay here. The only reason I stayed was because I didn’t have a car to just leave otherwise I would have gone to a cheaper hotel that didn’t have a stove included in the price since that’s basically what I was using during my entire stay here.

2026-03-24 via Nuitee
A
Alan solo_traveller us
9
Friendly staff, clean and comfortable room
2026-03-18 via Nuitee
T
Tanishia couple us
7
2026-03-15 via Nuitee
A
Adrian couple us
1
2026-03-14 via Nuitee
J
Juan couple es
9
Pros:

El personal fue muy amable y atento. Nos hicieron la estancia mucho más cómoda

2026-03-04 via Nuitee
G
George couple us
1
This should be shut down
Pros:

This place is absolutely disgusting. First things first dirty used needles laying in front of the door. Many needle caps and needles throughout the parking lot. Making it unsafe for pets. Roaches bed bugs and drug addicts

Cons:

Roaches drug needles and rude staff

2026-02-28 via Nuitee
C
Caleb couple us
10
Affordable and comfortable with amazing staff.
Pros:

The staff here 10/10 didn’t meet a single person who wasn’t willing to help me. The rooms were very nice and furnished. I’d say it’s your best bang for your buck.

Cons:

Didn’t really have an issues

2026-02-13 via Nuitee
J
Jose couple us
6
Pros:

I did not take breakfast and the was to old, carpet nasty with holes and the toilet dirty.

2026-01-19 via Nuitee
G
Gloria family_with_children us
5
2026-01-19 via Nuitee
C
Charles couple us
3
Cons:

The smell of the rooms, the loudness of other guests staying, the constant police cars sitting in parking lot

2026-01-19 via Nuitee