Red Roof Inn PLUS+ Jacksonville – Southpoint

Hotels
Red Roof PLUS
8.4 (984 reviews)
6969 Lenoir Avenue East , Jacksonville , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
7.19
Several reviews highlighted dirty rooms and hallways, impacting the overall cleanliness rating.
Service
9.99
Most reviews indicated friendly staff, contributing positively to service impressions.
Location
10
Numerous mentions of a great location close to attractions.
Room Quality
8.15
Mixed reviews on room quality; some issues like mold and old beds noted.
Amenities
7.68
Basic amenities reported, but lack of cleanliness and missing toiletries affected the score.
Value for Money
9.64
Considered good for budget travelers, although basic quality.
Food and Beverage
6.19
Promised breakfast not provided, leading to dissatisfaction.
Overall Experience
8.38
Mixed reviews; good location and service but significant cleanliness and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:31

Property Description

Outdoor Swimming Pool and Free WiFi Access
Immerse yourself in relaxation at Red Roof Inn Jacksonville Southpoint with our refreshing outdoor swimming pool and stay connected with complimentary WiFi access throughout the property.

Convenient Room Features
Enjoy the convenience of a flat-screen TV, coffee machine, microwave, and refrigerator in select rooms at our hotel. Each room also boasts a private en suite bathroom for your comfort.

Meeting Facilities and Free Parking
Host your events seamlessly with our well-equipped meeting facilities, and take advantage of our complimentary parking during your stay.

Experience the best of Jacksonville, Florida with a stay at Red Roof Inn Jacksonville Southpoint. Book now for a memorable stay!

Important information:

Please note that guests must be 21 years of age or older in order to check in without a parent or official guardian. A valid ID is required to check in.

Please note that guests with a military ID can check in at 18 years of age or older.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Limited housekeeping service is offered during your stay. Please contact the location for details.

1 Well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay.

Pet not to exceed 80 pounds. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 984 reviews
Cleanliness: 7.19
Service: 9.99
Location: 10
Room Quality: 8.15
Amenities: 7.68
Value for Money: 9.64
Food and Beverage: 6.19
Overall Experience: 8.38
S
Stacy couple us
1
A hellish nightmare
Pros:

There is NOTHING to like about the property. Even though every door has a sign on them saying “100% Smoke free” that is a flat out lie. They allow people to not only smoke cigarettes inside their rooms on ALL floors but they also allow people to smoke marijuana inside their rooms as well. There is no possible way the staff don’t smell the smoke they are very loud smells. They have roaches and the staff don’t care they get mad at you for telling them. They will throw you out of the hotel even after paying them for the room and security deposit. The staff are ghetto as all can be (including the Asian lady who is the WORST rep of the building along with her bulldog looking side kick with the shirt hair cut who sits at the front desk).
This place needs to be shut down and re-staffed top to bottom.

Cons:

Everything about this property was disgusting.

2026-07-23 via Nuitee
T
Tahren family_with_children us
8
It was ok.
Pros:

Staff we're friendly. Establishment was clean as well. Pool area was nice and clean also.

Cons:

The shortage on towels and rags due to it being a busy weekend.

2026-07-23 via Nuitee
D
Dickerson solo_traveller us
5
Pros:

I loved my stay .

Cons:

I didn't like how rude the staff was when I had just recently reserved another stay and the staff was completely rude and said we had "suspicious activity". Nobody came here nobody did anything wrong. Our neighbors had visitors all night long but I did NOT. Completely rude!! I can honestly say before yesterday I was happy and now today I will not ever stay here again! Yall had it in the bag!! And your daytime clerks are the rudest individuals

2026-07-21 via Nuitee
J
JOSEPH solo_traveller us
1
Terrible and depressing
Pros:

The location

Cons:

They had dried dog shit all over the carpet and animal hair all over the floor and one of the beds.

2026-07-21 via Nuitee
D
Dickerson solo_traveller us
10
Pros:

Everything except I would absolutely love breakfast!!!! Lol!!

Cons:

No breakfast!!!

2026-07-19 via Nuitee
G
giavannie couple us
7
2026-07-14 via Nuitee
T
Tamara family_with_children us
10
Cons:

Rooms could have been cleaned better

2026-07-13 via Nuitee
E
Erin solo_traveller us
8
It’s still one of the best hotels in Jax for the price.
Pros:

Everything. It was the perfect location, it was clean and the staff was amazing.

Cons:

My shower curtain rod was broken. That’s the only issue besides them not having a continental breakfast.

2026-07-12 via Nuitee
S
Subrata solo_traveller us
7
2026-07-11 via Nuitee
J
Jim couple us
5
Pros:

Good location and price for a place to stay while traveling.

Cons:

The bed was not comfortable and needed to be replaced. I have stayed at this location a number of times and this was the first time I experienced that issue.

2026-07-10 via Nuitee
S
smithdog545 solo_traveller us
10
Pros:

The bed was very comfortable

Cons:

N/A

2026-07-09 via Nuitee
R
RONIECISIA couple us
4
2026-07-07 via Nuitee
D
Damion family_with_children us
8
2026-07-05 via Nuitee
K
Kitchens solo_traveller us
5
2026-07-05 via Nuitee
R
Rogers couple us
10
2026-07-04 via Nuitee
Y
Yolanda family_with_children us
8
Great for the value and to be welcome with a smile!
Pros:

I like everything average, I didnt stay that long but the desk service was great this hispanic girl I think her name is Lis was very helpful and smile all the time, the bathroom was exceptional clean but didnt like the size of their towels.

Cons:

The tv just had 2 chanels and at the bathroom the towels were kind of small

2026-07-03 via Nuitee
V
Vitor solo_traveller us
5
2026-07-02 via Nuitee
P
Pashon family_with_children us
7
False advertisement.
Pros:

The prices were good, but I thought it would be cleaner than it was.

Cons:

False advertisement. The pictures that they have online, are NOTHING like the actual room itself. The drain was clogged in the bathtub, the room smelled very funny throughout our stay, we found two roaches on the side of the bed, floors were dirty and only 5 towels were in the room. I went to Walmart and purchased some towels and rags for me and my family. Had to pay an additional deposit during Check-In, even though we paid for the room two weeks in advance.

2026-07-02 via Nuitee
J
Jewyll couple us
10
2026-06-28 via Nuitee
J
Jewyll couple us
10
2026-06-28 via Nuitee