The Chelsea Harbour Hotel & Spa London

Hotels
The Leng's Collection
9 (3053 reviews)
Chelsea Harbour , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
High-quality food
Cons:
Need for updates
Some broken fixtures

Categories

Cleanliness
8.21
Some reviews mentioned that fixtures were broken or not working, suggesting the need for updates.
Service
9.68
Many reviews praised the attentive, friendly, and exceptional service provided by the staff.
Location
9.22
The hotel location was frequently highlighted as great, quiet, and convenient.
Room Quality
8.67
Rooms were described as spacious and comfortable but did have mentions of needing updates.
Amenities
9.2
Amenities such as the spa and the marina view rooms were well-received.
Value for Money
8.66
Good value was noted, with appreciation for the services provided relative to the price.
Food and Beverage
9.21
Food quality received high praise, particularly the exceptional dishes at the hotel restaurant.
Overall Experience
9.18
Overall sentiment from multiple reviews indicates a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:48

Property Description

Luxurious Suites and Penthouses

Indulge in 5-star luxury with our 154 suites and 4 penthouses, offering stunning views of Chelsea Harbour Marina and the River Thames. Each accommodation is designed to provide the perfect stay in Chelsea, ensuring comfort and elegance during your visit.

Harbour Bar and Terrace Dining

Experience alfresco dining like never before at our Harbour Bar and Terrace, where you can enjoy majestic views while savoring a fusion of British and Mediterranean cuisine. Treat yourself to expertly crafted cocktails or a glass of refreshing Champagne in a picturesque setting.

Relaxing Spa and Health Club

Unwind at The Spa at The Chelsea Harbour Hotel, where luxury meets relaxation. Enjoy a variety of therapeutic treatments, holistic experiences, and pampering services in a warm and inviting environment. Take advantage of our health club facilities, including a 17-metre indoor swimming pool and fitness suite, for the ultimate rejuvenation.

Book your stay at The Chelsea Harbour Hotel & Spa for an unforgettable experience in the heart of Chelsea.

Important information:

Please note the extra bed price does not include breakfast for the additional guest in the room.

The credit card used to make the booking will need to be processed at check-in and an additional GBP 100 authorization per stay will be made on arrival.

Private parking is possible on site (reservation is not needed) and costs £85 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 85 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 3053 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
E
ESGMike solo_traveller gb
10
2026-07-25 via Nuitee
U
Umar couple pk
10
Pros:

everything

Cons:

parking cost

2026-07-25 via Nuitee
B
blasterblaine extended_group gb
9
Pros:

All the staff we came into contact with were excellent, however, Uddin Alamgir the concierge was a tremendous help. What an asset to the hotel.

Cons:

Some of the Rooms are a little dated, however we had the opportunity to view one of the harbour view rooms on the higher floor which was considerably nicer. I know which rooms to ask for next time we stay

2026-07-24 via Nuitee
D
Darren solo_traveller gb
9
Wish I could have stayed longer!.
Pros:

Besides the helicopters, great location. Bedrooms were fabulous, lovely location by the water and great service by the staff.

Cons:

No parking.

2026-07-24 via Nuitee
A
Abdulrhman extended_group sa
10
Pros:

Breakfast is amazing with nice view

2026-07-24 via Nuitee
A
Ana family_with_children au
9
Great value hotel in London, excellent location
Pros:

Great service, comfortable rooms, great value for money

Cons:

Some facilities like the spa need significant renovations and are extremely old and tired

2026-07-24 via Nuitee
H
Hayley family_with_children gb
5
Clean but dated. Cheap shampoos bath gel etc in bathroom. Awful pillows. Lovely staff.
Pros:

The pillows were awful. Two pillows high and hard I used one but my head and neck were so high and uncomfortable all night. Reception had them replaced for the second night with soft feather type pillows. Also the room smelt of stale cigarettes and something else. Maybe alcohol. Or just stale. We kept patio doors open so it helped to eliminate the stale smell by the second night.
The room was clean but dated. The staff we met were lovely and helpful.

Cons:

Better pillows or a choice or feather type soft pillows and not pillows that are so high and hard. Stale cigarettes smell in room or stale alcohol smell. Better choice of cereals for children for breakfast.

2026-07-22 via Nuitee
C
Chris solo_traveller nl
10
2026-07-21 via Nuitee
B
Bella family_with_children cy
10
Pros:

All is absolutely stunning. It is something very warm and family about this hotel.

2026-07-20 via Nuitee
E
enrico family_with_children it
7
2026-07-20 via Nuitee
D
Dr Benjamin solo_traveller za
6
2026-07-20 via Nuitee
S
Sameera solo_traveller gb
8
2026-07-19 via Nuitee
E
Ebraheem solo_traveller gb
9
2026-07-19 via Nuitee
R
Rochelle couple pt
2
Very very poor would never recommend
Pros:

Stayed there before.

Cons:

1 bath towel for 2 people in a suite which was incredibly dated, chipped furnishings, only black out curtains no ‘actual’ curtains. Cheap cheap cheap will not stop by again.

2026-07-18 via Nuitee
A
Abdulaziz solo_traveller sa
10
موظفي الاستقبال كانو رائعين 🌹🌹🌹✅
Pros:

المكان والخدمة رائعة 🌹🌹🌹🌹🌹

Cons:

لاشي

2026-07-17 via Nuitee
S
Susan solo_traveller gb
6
Happy but not ecstatic 🙃
Pros:

The dining area was lovely. Staff very welcoming.

Cons:

For the price I thought our room would have been more up to date. The furniture was chipped and stained also the carpet was very old fashioned. In need of some improvements.

2026-07-17 via Nuitee
C
Christy couple gg
10
2026-07-16 via Nuitee
N
Nicholas couple ch
8
Pros:

Nice large suit with good amenities, nice harbour view. Friendly staff.

Cons:

It's a bit far out of London central, but with several buses nearby. Allow 1+ hours for this commute.

2026-07-16 via Nuitee
H
Hameed couple gb
1
Horrible, smelly, did not have fun at all unlike the first sty here in May.
Pros:

Nothing this time.

Cons:

There was a terrible smell emanating from the carpet. They recently had a leak from the bathroom which caused the carpet to be soaked, they didn’t do a good job of letting it dry, my stay was horrible, couldn’t get a good night sleep due to the smell. The manager on duty even confirmed they had a recent issue there. The room should not have been let out to a guest. I have uploaded the area the leak affected. You can clearly see the water marks. I’ll like a refund please.

2026-07-13 via Nuitee
A
Ali solo_traveller gb
9
2026-07-12 via Nuitee