The Chelsea Harbour Hotel & Spa London

Hotels
The Leng's Collection
9 (2997 reviews)
Chelsea Harbour , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
High-quality food
Cons:
Need for updates
Some broken fixtures

Categories

Cleanliness
8.21
Some reviews mentioned that fixtures were broken or not working, suggesting the need for updates.
Service
9.68
Many reviews praised the attentive, friendly, and exceptional service provided by the staff.
Location
9.22
The hotel location was frequently highlighted as great, quiet, and convenient.
Room Quality
8.67
Rooms were described as spacious and comfortable but did have mentions of needing updates.
Amenities
9.2
Amenities such as the spa and the marina view rooms were well-received.
Value for Money
8.66
Good value was noted, with appreciation for the services provided relative to the price.
Food and Beverage
9.21
Food quality received high praise, particularly the exceptional dishes at the hotel restaurant.
Overall Experience
9.18
Overall sentiment from multiple reviews indicates a highly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:48

Property Description

Luxurious Suites and Penthouses

Indulge in 5-star luxury with our 154 suites and 4 penthouses, offering stunning views of Chelsea Harbour Marina and the River Thames. Each accommodation is designed to provide the perfect stay in Chelsea, ensuring comfort and elegance during your visit.

Harbour Bar and Terrace Dining

Experience alfresco dining like never before at our Harbour Bar and Terrace, where you can enjoy majestic views while savoring a fusion of British and Mediterranean cuisine. Treat yourself to expertly crafted cocktails or a glass of refreshing Champagne in a picturesque setting.

Relaxing Spa and Health Club

Unwind at The Spa at The Chelsea Harbour Hotel, where luxury meets relaxation. Enjoy a variety of therapeutic treatments, holistic experiences, and pampering services in a warm and inviting environment. Take advantage of our health club facilities, including a 17-metre indoor swimming pool and fitness suite, for the ultimate rejuvenation.

Book your stay at The Chelsea Harbour Hotel & Spa for an unforgettable experience in the heart of Chelsea.

Important information:

Please note the extra bed price does not include breakfast for the additional guest in the room.

The credit card used to make the booking will need to be processed at check-in and an additional GBP 100 authorization per stay will be made on arrival.

Private parking is possible on site (reservation is not needed) and costs £85 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 85 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2997 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
A
Aston couple gb
10
2026-06-19 via Nuitee
L
Lisa solo_traveller gb
8
Staff and room were awesome but it could have been updated
Pros:

Everything was amazing however if totally honest a little bit dated

Cons:

The decor

2026-06-19 via Nuitee
M
martin couple je
5
2026-06-15 via Nuitee
J
Joanne couple gb
3
Dissapointing
Cons:

After returning for our 25th wedding anniversary after marrying there in 2001 apart from the lively bar staff the reception staff couldn’t careless couldn’t even give a river room view all very poor

2026-06-15 via Nuitee
A
Alexandra solo_traveller gb
8
2026-06-15 via Nuitee
K
kathleen couple gb
8
lovely hotel
Pros:

great size room

Cons:

all good

2026-06-15 via Nuitee
R
Ruvini couple gb
10
2026-06-14 via Nuitee
D
Daniel solo_traveller il
10
2026-06-14 via Nuitee
S
Sharon solo_traveller gb
9
Pros:

Beautiful room with Balcony for breakfast. Tea, coffee, and all amenities. Including bathrobe and slippers. The facilities were great and Open until 9.00pm. The staff were friendly and could not do more for you. Excellent stay.

Cons:

Nothing

2026-06-13 via Nuitee
S
SK family_with_children de
6
War ok, muss aber nicht wiederholt werden
Pros:

Zimmer recht groß, wenn auch merkwürdig geschnitten. Lage ist OK, in kurzer Laufnähe zur Imperial Wharf Underground oder Busstop. Personal größtenteils sehr freundlich. Von außen sieht es unscheinbarer aus, aber es ist ziemlich in die Jahre gekommen, und offenbar hinkt die Wartung hinterher.

Cons:

Gleich zum Anfrang sah ich eine ziemlich dicke Staubschicht in den Glasvitrinen (nicht so toll für Allergiker). Reklamierte es bei der Rezeption unmittelbar. Wurde jedoch während gesamten 5 Tagesaufenthalt nicht gesäubert.
Es war sehr heiß, Klimaanlage lief nonstop aber kühlte nicht richtig. Der Haustechniker erklärte, dass es ein altes System sei.... Naja.
Außerdem habe ich nach der Abreise entdeckt, dass ich meine Ladegerät inkl. UK-Adapter im Zimmer vergessen hatte. Auf meine Nachfrage beim Hotel erhielt ich nie eine Antwort. Schade! Von einem 5-Sterne-Hotel hätte ich mehr Service erwartet.

2026-06-13 via Nuitee
J
JOHN solo_traveller ie
9
Quiet location with great restaurant
Pros:

We got an upgrade to a suite which was nice. Mohar the desk manager and the receptionist from Monaco were both very nice and friendly.
We have eaten there a few times and the restaurant food is really excellent.
Quiet location near city

Cons:

It needs some upgrading, decor, carpets, furnishings a little tired.

2026-06-13 via Nuitee
Y
Yasar couple gb
10
I love staying there travelling London 2hour always coming back Chelsea harbour hotel my favourite
Pros:

Staff very friendly

Cons:

Nothing

2026-06-13 via Nuitee
C
Chris couple gb
8
Thank you for a great stay and amazing staff!
Pros:

The location and overall facilities were excellent. It was obvious that improvement work was being completed to the spa facilities and that’s absolutely understandable, assuming this upgrade work all gets completed etc.

Cons:

We were not initally provided with any towels in our room.
As already stated the spa entrance and changing facilities were not the greatest.

2026-06-12 via Nuitee
M
mehmet salih solo_traveller tr
8
.
Pros:

.

Cons:

.

2026-06-12 via Nuitee
L
Lesley solo_traveller gb
9
Pros:

Beautiful room with great view of the harbour. Spa was great.

Cons:

Service quite slow in bar

2026-06-10 via Nuitee
A
Anthony solo_traveller gb
8
2026-06-09 via Nuitee
C
Chay couple gb
10
2026-06-08 via Nuitee
M
Melissa couple gb
10
An excellent hotel. Loved everything. I highly recommend. We will definitely return.
Pros:

The location was perfect. We went to see the RPO at the Royal Albert Hall. The Tube was a few minutes walk away. We parked our car in the design centre, very close to the hotel and the fees were far more reasonable for our stay. We were upgraded to the Marina Suite, which was excellent, a lovely balcony with harbour views. We had room service two evenings. The food came in good time and was delicious. All of the staff were professional, efficient and happy. It was a complete joy to stay here for the weekend.

Cons:

Nothing. It was perfect.

2026-06-08 via Nuitee
S
Saban Koray couple tr
8
2026-06-06 via Nuitee
C
Crobson2016 family_with_children gb
10
2026-06-06 via Nuitee