SpringHill Suites Waco

Hotels
•
SpringHill Suites
8.8 (276 reviews)
115 South Jack Kultgen Freeway , Waco , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Staff availability issues
Room maintenance concerns
Incorrect billing

Categories

Cleanliness
8.28
There were mentions of cleanliness in various reviews; generally positive but mixed mention of issues like a water leak.
Service
9.25
Most reviews noted friendly and helpful staff, though there were some mentions of staff availability issues.
Location
9.29
Consistently praised across reviews for convenience and access to local attractions.
Room Quality
8.24
Rooms were generally comfortable; however, specific concerns about outdated bathrooms and design choices were noted.
Amenities
8.77
Amenities like breakfast and parking were positively reviewed, but the pool being closed was a downside.
Value for Money
8.73
Normal hotel pricing for the quality provided; issues with incorrect charges noted, affecting perception slightly.
Food and Beverage
8.78
Good breakfast options were mentioned positively in reviews.
Overall Experience
9.05
General satisfaction with the stay despite noted flaws; averaged sentiment points to a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:07

Property Description

Modern Comfort and Convenience

Located in the heart of Waco, SpringHill Suites offers a comfortable stay just minutes away from key attractions. The 3-star hotel boasts air-conditioned rooms with free WiFi, a seasonal outdoor pool, and a sun terrace. Each room features a private bathroom, flat-screen TV, and some even have a balcony for a stunning view. With amenities like a 24-hour front desk, business center, gym, and snack bar, we ensure a seamless experience for our guests.

Prime Location and Accessibility

Conveniently positioned near Waco Convention Center and McLane Stadium, SpringHill Suites Waco provides easy access to the city's main destinations. Whether you're here for business or leisure, our hotel is the perfect choice for a memorable stay in Waco.

Unwind and Indulge

After a day of exploring the city, relax by the pool, grab a snack at the bar, or enjoy a workout at the gym. Our attentive staff is always ready to cater to your needs, making your stay truly enjoyable. Book your stay at SpringHill Suites Waco for a delightful experience.

Important information:

Please note weighing under 10 pounds are permitted on this property with management approval.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.8
Based on 276 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
R
Rayjean • couple • us
8
2026-06-13 • via Nuitee
D
Debra • solo_traveller • us
10
2026-06-11 • via Nuitee
J
Julie • extended_group • us
4
Room was fine; check in was frustrating; breakfast was good. Andrea, Diego & Terry were helpful.
Pros:

Terry, the breakfast person, was extremely helpful and so nice. Bed was comfortable.

Cons:

Check in for a disaster. I made my reservation through Booking.com. Rate was cheaper than booking directly using my Bonvoy membership, but not by much. Prepaid Reservation could not be found. According to desk clerk Andrea, new system was slow. Finally after calling her asst manager, Cristal, at home (no manager on duty at 4:30-5:30 pm Sunday) & I spoke w/ Cristal suggesting just put us in a room so Andrea could wait on 12 people behind us & deal with reservation later, we got a room. Went to room, key card would not work. Went to get new card. Opened door with Diego (employee escort w/ master key card in case our key card did not work, but he was not a desk clerk) & room was OCCUPIED (luggage and unmade bed, thankfully no naked people). Went back downstairs, Andrea now had a coworker (who evidently would not take her or Diego's word that I had a prepaid reservation so had to call Cristal from back room to verify) finally gave us key cards to a clean & unoccupied room. All this took an hour. We spoke to coworker in elevator on our way back out. He said he was doing an inperson check of supposedly ready rooms. We were not the only ones sent to occupied or unclean rooms. Evidently new system does not generate an accurate accounting of clean, ready and unoccupied rooms to select from. I spoke with Diana, the general manager, the next morning at checkout. She apologized for the "misunderstandings" & the inconvenience and blamed everything on the new system. Diana told me that the new system is Marriott wide. Either their new system is not ready for use or they need better training of the system. Kudos to Andrea kept calm throughout. But Diana made no effort to try to make anything up to us, probably because we booked through a third party. And she really didn't seem very apologetic about the no management on duty to back up the employee(s) or the hassle at check in.

2026-06-10 • via Nuitee
G
Gonzales • solo_traveller • us
10
Pros:

Very clean

2026-05-15 • via Nuitee
J
Jillian • family_with_children • us
10
2026-04-24 • via Nuitee
K
Katherine • family_with_children • us
8
Convenient location
Pros:

We came to visit Baylor and were so close, super convenient! We could see The Silos from our room which was also neat. Room was clean and comfortable. Breakfast made mornings easy.

Cons:

Not hotels fault but the parking lot and surrounding area are full of homeless people, people approaching asking me to buy them things.

2026-04-21 • via Nuitee
K
Kenneth • solo_traveller • us
9
2026-04-09 • via Nuitee
R
Risa • family_with_children • us
10
Pros:

Great location and excellent room and amenities

2026-04-06 • via Nuitee
S
scott • couple • us
8
2026-01-29 • via Nuitee
D
DONNA • family_with_children • us
7
2026-01-19 • via Nuitee
D
David • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Michelle • extended_group • us
1
Cons:

It said we had a King suite big enough for 6 adults. When we got there we had a king bed and a sofa sleeper

2026-01-19 • via Nuitee
F
Fred • solo_traveller • us
9
2026-01-19 • via Nuitee
L
Lynn • couple • us
8
Pros:

Location

Cons:

Staff never around to help.. front desk always unoccupied

2025-12-13 • via Nuitee
L
Leondra • family_with_children • us
10
2025-11-19 • via Nuitee
B
Brandi • couple • us
10
2025-10-25 • via Nuitee
D
David • family_with_children
8
Pros:

Clean, clean, clean.

2025-10-12 • via Nuitee
G
Greig • couple • gb
9
Pros:

Good breakfast & location was good.

2025-10-12 • via Nuitee
M
Melinda • family
10
Pros:

The property was beautiful, clean and quiet despite being close to freeway.

2025-10-07 • via Nuitee
J
Jacqueline • extended_group • ch
9
Pros:

Gratis Parkplätze, gutes Frühstück, riesiges Zimmer

Cons:

Sehr unfreundliches, wortkarges Personal, es wurde gar nichts erklärt oder erzählt man musst alles aus der Nase ziehen

2025-10-07 • via Nuitee