Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean establishment
Cons:
Poor breakfast quality
Unexpected extra charges
Parking communication issues

Categories

Cleanliness
8.1
Clean and well-maintained rooms, but minor complaints about overall standards.
Service
8.6
Friendly and courteous staff, though there were a few gaps in service.
Location
9.1
Excellent location with easy access to key areas, making it very practical.
Room Quality
7.6
Room quality varied; some guests appreciated it, while others found it disappointing.
Amenities
8.1
Good amenities available, although some guests desired more kitchen facilities.
Value for Money
7.6
Mixed reviews on value; experiences were negatively affected by unexpected extra charges.
Food and Beverage
7.1
Breakfast was often described as subpar and lacking variety.
Overall Experience
8.6
Overall pleasant stay with some gaps, but many guests expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:01

Property Description

Convenient Parking Options
Parking is a breeze at our hotel, with both self-park and valet options available. The car park underneath the hotel provides easy access, and our Concierge team is ready to assist with valet parking from Binara Street.

Modern Amenities
Enjoy the convenience of our onsite gym, accessible 24/7 for all guests. For eco-conscious travelers, we offer two Tesla electric car charging ports in our car park, making it easy to stay charged up during your stay.

Delightful Dining Experience
Start your day right with a full breakfast buffet at Redsalt Restaurant. For guests looking to include breakfast in their stay, we offer various rates with different policies to accommodate everyone's needs.

Book now to experience these fantastic amenities and more at our hotel!

Important information:

There is parking available at the car park underneath the hotel. To self-park, enter the car park from the left-hand side of the hotel driveway, from Binara Street. For valet parking, enter the hotel driveway from Binara Street and our Concierge team will assist you.

Self-parking is $35 per day.. Please note that parking is subject to availability and cannot be reserved in advance. Please note that the parking height limit is 1.9 metres. Unfortunately we are not able to accommodate oversized vehicles. Two Tesla electric car charging ports are available for guest use in the Crowne Plaza Canberra car park.

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club or JCB credit card.

Can we please add a section at the bottom of the description stating

Please note that Photo ID is also required at check in and a copy may be retained on file.

For rates that include breakfast, please note this only includes breakfast for maximum two adults. Any additional guests -including children- have an additional cost to dine in the buffet. Redsalt Restaurant is currently operating a full breakfast buffet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Location

Guest Reviews

8.1
Based on 5107 reviews
Cleanliness: 8.1
Service: 8.6
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 8.6
M
Martin • couple • au
5
Pros:

Excellent Location. Good breakfast

Cons:

No room in the bathroom for our toiletries. We had an accessible room with a shower. Water ran to a drain on the other side of the room leaving the floor wet and slippery.

2026-09-19 • via Nuitee
P
Petre • couple • au
7
2026-09-19 • via Nuitee
S
Suzanne • solo_traveller • au
10
2026-09-18 • via Nuitee
S
Snezana • family_with_children • au
8
2026-09-18 • via Nuitee
J
Justin • extended_group • au
9
2026-09-18 • via Nuitee
A
Anthea • couple • au
8
Next time I’d like to have a longer stay
Pros:

Great location, wonderful staff

2026-09-17 • via Nuitee
N
Natalie • couple • au
1
2026-09-16 • via Nuitee
M
Margaret • couple • au
6
Hotel nothing special
Cons:

In this day and age I don’t expect a so called good hotel to have a shower over a bath. Outdated, dangerous and poor accessibility.

2026-09-16 • via Nuitee
K
Kevin • solo_traveller • au
8
2026-09-14 • via Nuitee
S
Sharon • extended_group • au
7
2026-09-14 • via Nuitee
S
Satya • family_with_children • au
6
Pros:

Good location and ambience, the staff are very welcoming. the check-in and check-out process is very easy.

Cons:

Someone visiting for 1 night would expect certain facilities, no toiletries, no microwave, no tissues or paper towels

2026-09-14 • via Nuitee
J
Janelle • family_with_children • au
9
2026-09-14 • via Nuitee
A
Adel • family_with_children • au
7
Genuinely , I thought the facility need some upgrade to meet the expectation of IHG chain
Pros:

Venue of the Breakfast area

Cons:

Breakfast was poor , not enough varieties

2026-09-14 • via Nuitee
W
William • family_with_children • au
5
2026-09-14 • via Nuitee
J
Jessica • couple • au
10
2026-09-14 • via Nuitee
D
Denis • solo_traveller • au
10
2026-09-13 • via Nuitee
J
Jenneil • extended_group • au
8
Friendly staff good location to kings park & lake
Pros:

Staff were excellent

Cons:

Hot water wasn’t very hot. Fridge wasn’t very cold

2026-09-13 • via Nuitee
L
Leigh • solo_traveller • au
6
Pros:

We loved the room, the location and the breakfast

Cons:

The front staff member when checking in was very rude and not accommodating at all. I was required to put my card details into booking.com to make the booking and that payment will be charged when we checked in, however, I was not the first person to arrive and they said they have no details on file and a card is needed. He also said that the room we booked was for Max 3 people, however, I specifically called and booked for 4 when providing the names of all 4 guests. He accused us of being deceptive. Very rude.

2026-09-13 • via Nuitee
M
Maree • solo_traveller • au
10
2026-09-13 • via Nuitee
K
kirsty • family_with_children • au
7
2026-09-13 • via Nuitee