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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Skiing
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Breakfast in the room
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Packed lunches
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Ski storage
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.
Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.
Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.
Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!
If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.
Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location is amazing and it was good value
Staff appear to hate their jobs.
Staff were very friendly and great location .
WE paid for an upgrade, but our friends' normal room was bigger had a better view and better bathroom WTF?? Also, the spa was out of order.
The bed was comfortable. The staff were exceptionally friendly. The location was central and handy to get to and from restaurants of an evening.
The shower was not clean. The grout between the tiles had built up soap scum that was easily removed with a bit of friction and a cloth. The shower was small and uncomfortable to stand in (shower over bath). The added parking cost of $50 a day is expensive. The spa was out of order and this was not communicated to us at check in or prior. The spa was one of the main reasons I booked this particular hotel.
The location couldn’t have been better and the valet parking was great although comes at an additional cost.
The room was quite old and run down and the fabric shower curtain was a bit gross and smelly. It’s was also a bit noisy, you could hear doors slamming and people from other rooms.
the room was much smaller than i anticipated. photos online were deceiving.
I would like bottled water provided in the room
The location is excellent. Close to the town centre with lots of food option around the property.
There isn’t any power outlet next to the bed side so cannot put the phone charger next to the bed.
又舊又暗⋯⋯員工也是面無表情
The only positives for me were the location, comfortable bed and well meaning staff. However…
Tired ground floor room with dated electrics, a shower-over-bath shower curtain that kept sticking to me, a door to the room with the lock chain missing, plastic toilet seat….just not good enough for the price paid.
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