Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

8.4
Based on 3372 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
J
Joel Ernest • family_with_children • au
8
Comfortable hotel in great location
Pros:

Great location, comfortable rooms with nice outlook

Cons:

A little bit dated

2026-07-26 • via Nuitee
S
Sara • extended_group • au
8
2026-07-25 • via Nuitee
R
Rachel • extended_group • nz
5
Great location, average rooms
Pros:

The location is awesome, everything is right on your doorstep.

Cons:

The rooms are underwhelming to say the least, very outdated. The beds push away from the wall very easy which is strange and the beds are also very small. The bathroom hadn’t been cleaned properly, there was hair in the bath / shower. Overall the bathrooms are in average condition, cracks through the basin, stained bath tub, etc. The rooms are lacking in providing added comfort - mini bar isn’t stocked, no slippers, no nice handwash, soaps etc none of the little things you might find in the bathroom that give a nice touch. Also, there was only one plug on the far side of the bed (two beds) so meant you couldn’t easily access things on charge from the bed. Missing bedside table. The balcony had no chairs so you couldn’t sit outside and enjoy the view. For the price of the hotel, I would hope for more.

2026-07-25 • via Nuitee
R
Rita • family_with_children • nz
8
2026-07-24 • via Nuitee
S
Suzi • couple • au
10
Pros:

The open fire place

2026-07-24 • via Nuitee
G
Gilbert • couple • au
9
2026-07-24 • via Nuitee
R
Renee • couple • au
8
Pros:

Location

2026-07-23 • via Nuitee
R
Ronald • family_with_children • pf
8
Nous avons passé un très bon séjour à novotel
Pros:

Le petit déjeuner est exélent très bien garnie
On a aimer les omelettes , le saumon fumé , les tomates cuite à la vapeur , les champignons , les saucisse au poulet , les fruits .
Enfin tout a été très bon

2026-07-23 • via Nuitee
K
Kimberly • family_with_children • au
10
2026-07-22 • via Nuitee
H
Henri-Emmanuel • solo_traveller • pf
10
Pros:

La proximité de l'établissement avec le centre ville animé, le parc d'enfants, les jardins de Queenstown. L'etablissement est idéal pour un séjour en famille avec son jardin ouvert et son restaurant. Le personnel est lui aussi très accueillant et serviable. Un grand merci.

2026-07-22 • via Nuitee
F
Fabio • family_with_children • br
9
O hotel atendeu bem nossas expectativas. A localização é excelente, o quarto amplo com ótima vista. O restaurante para c
Pros:

Excelente localização, quartos limpos, café da manhã bom.

Cons:

O hotel poderia receber uma redecoração. Os móveis e carpet estão ficando velhos.

2026-07-21 • via Nuitee
G
Grace • couple • au
10
2026-07-21 • via Nuitee
F
Farhana • family_with_children • nz
10
2026-07-21 • via Nuitee
K
Kay • couple • nz
7
Pleasant and helpful staff, including the cleaners. Value for money - no.
Pros:

Staff were professional, friendly and accommodating

Cons:

The handbasin in room 232 is cracked, and it looks like it has been cracked for sometime. The toilet seat is broken. Our room on the second day at 4pm was still not cleaned.
The bar area in the foyer was cold, one small fireplace with 3 chairs, needs improvement.

2026-07-20 • via Nuitee
R
Raroa • extended_group • nz
4
Pros:

eedback on our stay – Novotel Queenstown Lakeside

Overall, we enjoyed our stay, and the location of the hotel is fantastic. However, there were two areas that left us disappointed and that I believe deserve attention.

Firstly, on Thursday evening, when we returned to our room to have a shower, we found the hot water was only lukewarm. We tried turning the temperature up further, but it appeared to have reached its maximum setting. The water simply would not get any hotter, making the shower quite uncomfortable, particularly on a cold Queenstown winter evening.

My main concern, however, relates to the hotel’s response during the 5.9 magnitude earthquake on the evening of 16 July.

The earthquake struck at around 9:15 pm, on what was likely one of the busiest nights of the week, with the hotel close to full occupancy. During the event, there appeared to be no clear emergency response or direction from staff.

Guests came out of their rooms visibly shaken and unsure what to do. Many gathered outside looking to staff for reassurance and guidance, but staff themselves appeared uncertain. I asked one staff member what we should do, and she honestly replied that she didn’t know.

My family and I were staying on the ground floor, so we immediately moved outside and away from the building. While outside, I noticed an elderly couple making their way down the stairwell. They were too frightened to use the lift, and the final few steps were difficult for them. Thankfully, my nieces were able to help them safely down.

The following morning at checkout, the receptionist asked how our stay had been. I shared my concerns and asked her, “If another earthquake happened right now, would you know what to do?” She replied that she had never been trained and genuinely didn’t know the correct procedure.

I then asked whether she knew what to do in the event of a fire, to which she answered yes. That highlighted the issue for me.

2026-07-20 • via Nuitee
M
maria • solo_traveller • nz
10
Pros:

Friendly staff, close to town

Cons:

N/a

2026-07-20 • via Nuitee
H
Holly • extended_group • au
8
great, convenient.
Pros:

room was well located, great options for places to work. very busy location

Cons:

was quite loud at night from outside at the back

2026-07-20 • via Nuitee
晶瑩 • couple • tw
8
總體來說員工友善，住起來很舒服
Pros:

位置方便床舒適

Cons:

部分湖景房被樹遮住

2026-07-20 • via Nuitee
M
Mike • extended_group • nz
3
Pros:

Only the location

Cons:

Cost,
Facilities

2026-07-19 • via Nuitee
A
alexia • solo_traveller • au
1
Pros:

The location was fantastic and staff were nice and helpful.

Cons:

The hotel is dirty and needs a revamp. The room had bits of salad on floor from previous guests and the breakfast was gross. The tour desk booked us into a tour but then after taking my money couldn't provide the confirmation of sale and we missed our tour and still have not got our money back. The bath must have a blockage because everything you shower the tub fills up above the ankles. It's gross

2026-07-19 • via Nuitee