Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Location

Guest Reviews

8.4
Based on 3449 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
J
Jayde • couple • au
7
Pros:

Location was very good, walking distance to most things in Queenstown

Cons:

Limited parking, very basic room for the price

2026-09-12 • via Nuitee
A
Awanthika • solo_traveller • au
10
2026-09-12 • via Nuitee
M
Michelle • family_with_children • au
7
Pros:

Breakfast buffet was great. Location excellent. We paid extra to upgrade our room which was a good choice.

Cons:

For the price of the room, charging people additional for parking seemed excessive.

2026-09-12 • via Nuitee
R
Robyn • couple • au
10
2026-09-11 • via Nuitee
B
Bec • solo_traveller • nz
9
Awesome location
Pros:

The location is right on the waterfront and in central Queenstown so very handy to everything. As it is on the waterfront it is flat so you dont have to walk up the hill at the end of the day like you do with lots of other hotels in Queenstown. The reception staff were incredibly friendly and helpful. The buffet breakfast had a good variety of options. The room was clean.

Cons:

The shower curtain stuck onto your body in the shower. I've never experienced that before with showers that have curtains so it was a bit odd.

2026-09-10 • via Nuitee
A
Amie • family_with_children • au
8
Location is #1 draw card
Pros:

Location is amazing and very friendly staff, kids got a free kiwi toy when we arrived that made their day

Cons:

Beds were not comfortable, felt like they needed replacing

2026-09-10 • via Nuitee
M
MOMOKA • solo_traveller • jp
8
2026-09-09 • via Nuitee
天舒 • couple • nz
8
2026-09-09 • via Nuitee
E
Erin • solo_traveller • au
8
2026-09-08 • via Nuitee
G
Garry • couple • au
10
2026-09-08 • via Nuitee
N
Nigel • couple • nz
8
2026-09-06 • via Nuitee
X
Xie • solo_traveller • nz
10
2026-09-06 • via Nuitee
M
Michele • family_with_children • au
8
Pros:

Location

Cons:

probably looking a little tired

2026-09-04 • via Nuitee
B
Brydi • couple • au
6
Pros:

The location is fantastic.

Cons:

For the price of the hotel it is dated and in need of a refresh. Our bed was out of shape, with a mound in the middle of it and the shower head was broken. You can tell it’s very tired with dirty, stained carpet, lots of marks and dints in walls. Some power point covers coming off the wall. I expected something in better condition given it was a Novotel. However, understand the location is what we were drawn too and it was in an excellent spot.

2026-09-03 • via Nuitee
M
Marsha • family_with_children • au
8
2026-09-03 • via Nuitee
L
lisa • couple • nz
8
10/10 for location, helpful staff clean and secure rooms
Pros:

Great location and friendly staff

Cons:

Room a little outdated but comfortable

2026-09-03 • via Nuitee
P
Peter • couple • au
7
Overall good
Pros:

Location

Cons:

Shower curtains in the bathroom by downmarket

2026-09-02 • via Nuitee
M
MITSURU • solo_traveller • jp
8
良かった。来年もこの街を訪問するならまた泊まりたい。
Pros:

クイーンズタウンの中心街まで平面で徒歩でわずか5分位。
それでありながら湖畔に面していて静か。
クイーンズタウンは坂の多い街なので、ホテルと中心街との距離だけでなく高低差も要注意。

Cons:

駐車場が有料なのは納得するが、自分で車を出し入れできないのは不便。
例えば車に忘れ物したとか、夜中に郊外に星を見に行きたいとか、、、

2026-09-02 • via Nuitee
C
Catherine • solo_traveller • au
8
BOOK DIRECTLY WITH NOVATEL
Pros:

I BOOKED DIRECT WITH ACCOR NOVATEL BECAUSE BOOKING.COM TOLD ME IT WAS FULLY BOOJED

Cons:

BOOKING.COM YOLD ME NO ROOMS AVAILABLE!!!!

2026-09-02 • via Nuitee
A
Anne • family_with_children • au
8
2026-08-31 • via Nuitee