Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

8.4
Based on 3279 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
I
Irene • couple • us
8
Pleasant, you’ll have to pay to have a view
Pros:

Location

Cons:

Can’t open windows unless you are in a lake front or upper floor room.

2026-05-30 • via Nuitee
Y
Yasmin • couple • nz
10
Pros:

Great location and friendly staff

Cons:

Nothing

2026-05-30 • via Nuitee
S
Shelley • solo_traveller • nz
10
Pros:

Great location
Fantastic bed
Really warm room

2026-05-29 • via Nuitee
C
Chia Lin • solo_traveller • tw
9
2026-05-29 • via Nuitee
A
Anne-Louise • couple • au
8
Great position in centre of Queenstown - can walk most places
Pros:

The seats in front of the bar , especially the bar staff

Cons:

N/A

2026-05-29 • via Nuitee
M
Michael • solo_traveller • ph
9
Pros:

Location

Cons:

Bathroom. Need to be updated.

2026-05-28 • via Nuitee
R
Rahme • couple • au
10
2026-05-28 • via Nuitee
B
Ben • extended_group • nz
7
2026-05-27 • via Nuitee
C
Chris • couple • nz
6
Nice, great location but dated room
Pros:

Location is great

Cons:

Room could do with an update, dated bathroom and broken chairs

2026-05-27 • via Nuitee
J
Jiaxi • extended_group • cn
10
Pros:

订了3晚，有一边的楼很新

2026-05-25 • via Nuitee
R
Roger • couple • nz
7
Good - okay - some average but over all - 6/10
Pros:

Location is exceptional. When we said the original room was not at all satisfactory this was resolved. The valet parking was as when we stayed before a few years ago superb and the staff great.

Cons:

The fact our original room was on the far side in the darkest side with no sun or view. We are retired business people ion our 80's - but it was resolved.
The charge for Valet parking is exorbitant - I am on a disabled label and need it - but there is no other sensible parking so available so this is a "I didn't like" But paid it - there was no choice - not good.

2026-05-24 • via Nuitee
L
Leah • family_with_children • au
8
Pros:

Location
Facilities available

Cons:

Dated, dirty walls and couch coverings

2026-05-23 • via Nuitee
D
Dougal • solo_traveller • nz
7
2026-05-22 • via Nuitee
S
Sophie • couple • nz
5
2026-05-22 • via Nuitee
T
Tanya • couple • au
5
Pros:

Location

Cons:

Too expensive for what it really is the whole hotel is in desperate need of a refurb

2026-05-22 • via Nuitee
C
Christine • solo_traveller • nz
10
Pros:

Location great. Breakfast caters well for Gluten Free

2026-05-21 • via Nuitee
W
Wendy • solo_traveller • au
10
Loved having a wine at happy hour sitting by the fire. It was good that we didn’t have to walk far to shops, cafes etc
Pros:

Close to restaurants and cafes

2026-05-21 • via Nuitee
Y
yoshie • couple • nz
10
2026-05-21 • via Nuitee
C
Casey • solo_traveller • nz
10
Great stay, Will come again
Pros:

Delicious breakfast, great options available

2026-05-21 • via Nuitee
R
Ronald • solo_traveller • de
9
2026-05-20 • via Nuitee