PARKROYAL COLLECTION Kuala Lumpur

Hotels
•
PARKROYAL COLLECTION
8.5 (4472 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my
+60327828388

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great food quality
Helpful staff
Cons:
Lounge under construction
No Arabic channels on TV

Categories

Cleanliness
7.89
Room was really clean but mentioned that the bathroom had exposed glass, which may not feel comfortable.
Service
8.86
Staff were extremely helpful, particularly Jeremy, Don, and Hesther, providing excellent service throughout the stay.
Location
8.9
Strategically located in the KL Golden triangle, with easy access to shopping and transportation.
Room Quality
8.35
Room quality was good with a nice pool view and reasonably priced upgrade.
Amenities
8.38
Amenities were satisfactory, although the lounge was under construction.
Value for Money
8.34
Good value for the service and experience provided during the stay.
Food and Beverage
8.89
Excellent food quality and a great dining experience, especially the birthday dinner.
Overall Experience
8.36
Overall, a lovely stay with memorable experiences despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Sustainable Luxury Experience
PARKROYAL COLLECTION Kuala Lumpur offers a chic and modern stay where eco-conscious travellers can relax amidst lush greenery and earthy tones.

Environmentally Friendly Amenities
With biodegradable packaging, filtered drinking water in every room, and air-purifying plants, the hotel is dedicated to your well-being and the environment.

Holistic Wellness Retreat
From a luxurious spa to a state-of-the-art fitness center and pool, our holistic floor ensures guests can rejuvenate and recharge during their stay.

Book now for a sustainable and luxurious retreat at PARKROYAL COLLECTION Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.
Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite.
Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 159 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4472 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
A
Aizad Addean • couple • my
9
Amazing location, beautiful hotel and rooms
Pros:

Modern, clean, comfortable

Cons:

Rooms too cold, noise levels, lifts/elevators took awhile sometimes

2026-07-04 • via Nuitee
C
che zul aiman • solo_traveller • my
10
Pros:

Collection Lounge staffs are the best

2026-07-03 • via Nuitee
S
Seoh Khim • solo_traveller • my
9
2026-07-03 • via Nuitee
A
Ahmed • family_with_children • sa
6
Pros:

موقع الفندق وقربه من شارع العرب

Cons:

خدمات الغرف لم تكن بالشكل المطلوب اضافة الى عدم تغيير مفارش غرفة الأطفال.

2026-07-01 • via Nuitee
A
Aïcha • couple • fr
10
2026-07-01 • via Nuitee
S
Suhail • solo_traveller • zw
9
Pros:

Receptionist staff were amazing and helpful.

Cons:

lack of taxi at location

2026-06-30 • via Nuitee
M
Maryam Mokhberi • family_with_children • ca
9
2026-06-30 • via Nuitee
A
Amirah • family_with_children • sg
4
2026-06-29 • via Nuitee
E
Eddie • solo_traveller • sg
9
Overall is a good choice.
Pros:

Clean, nice and friendly staffs, and good location.

Cons:

The room is too far away from the lift and there is not enough “place” for the additional luggage.

2026-06-29 • via Nuitee
N
Nur Syahirah • couple • my
9
2026-06-29 • via Nuitee
A
Achintha • solo_traveller • lk
4
Better u improve spa facility
Pros:

Location

Cons:

Spa

2026-06-28 • via Nuitee
T
Thomas • extended_group • sg
9
Comfortable and enjoy our stay.
Pros:

Clean and comfortable. Nice location with excellent service. Staffs are friendly n helpful

Cons:

Nil

2026-06-28 • via Nuitee
A
Ally • family_with_children • au
10
Modern, stunning and comfortable hotel with a great location
Pros:

The property was absolutely stunning. Very modern and lavish. The staff were extremely friendly and helpful. The rooms were so comfortable

Cons:

The breakfast wasn’t too nice

2026-06-28 • via Nuitee
A
Arshad • solo_traveller • my
9
Pros:

Customer service, room and achieve my vacation target which i want leisure time and stay in a comfy room. Unexpectedly my booking included hi tea

Cons:

Parking route challenging for MPV type. Small car is better

2026-06-28 • via Nuitee
S
Salmiah • solo_traveller • sg
10
2026-06-27 • via Nuitee
M
Mohammad • couple • sg
10
2026-06-27 • via Nuitee
M
Mohammad • couple • sg
10
2026-06-27 • via Nuitee
C
Ching Wei • solo_traveller • sg
7
Good location but customer service need improvement
Pros:

Location of the hotel

Cons:

No smile on the staff. Upon check in at the lobby, was told that room is not ready. Was brought up to the club lounge as I booked club room. Had to check in at the club lounge again and was told room is ready. No consistency. Toilet flush is weak. Upon getting the room key, was told that luggage will send to my room. I waited for 20mins and went out for about 1 hour, back to my room and the luggage is still not in my room. Had to go back club lounge and demand an explanation. Terrible.

2026-06-27 • via Nuitee
D
Dione • solo_traveller • au
9
2026-06-27 • via Nuitee
N
Nur • solo_traveller • sg
9
Family Holiday 2026
Pros:

The prime location and having popular malls near us and the train station within 10 mins drive.

Cons:

NIL

2026-06-27 • via Nuitee