Crowne Plaza Surfers Paradise by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.2 (6612 reviews)
2807 Gold Coast Highway , Gold Coast , AU
+61 7 5592 9900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Location (tram/station nearby)
Pool and hot tub
Good breakfast selection
Balcony
Easy parking
Friendly front desk / quick check-in
Comfortable beds in some rooms
Pleasant foyer and pool ambience
Cons:
Noisy rooms / poor soundproofing
Dated rooms and furnishings (old TVs, broken remotes)
Slow or inattentive service and understaffing
Buffet/restaurant underwhelming or dirty
Housekeeping inconsistencies / missed cleans
Air conditioning issues and occasional shower leaks
Flat pillows / uncomfortable beds for some
QR-code parking check-in process frustrating

Categories

Cleanliness
7.6
Mixed: some reviewers noted very clean bathrooms, but there were repeated reports of a dirty buffet, missed housekeeping, and plumbing noise affecting perceived cleanliness.
Service
7
Mixed-to-poor: friendly front desk noted by some, but several comments about slow service, long waits for drinks/coffee, reception not responsive and understaffing.
Location
9.2
Strong: location repeatedly praised (tram station/opposite tram, good for public transport or with a car), convenient access and parking.
Room Quality
7.2
Below average: many rooms described as dated (old TVs, broken remotes), issues with noise, flat pillows, uncomfortable beds for some, plus reports of shower leaks and other wear.
Amenities
9
Positive: pool, hot tub, towels and sunbeds, balcony and general foyer/pool ambience were praised; bar area and decor noted as uninspiring and in need of updates.
Value for Money
9.2
Standard quality for this hotel tier: not frequently discussed but several guests commented they were satisfied (e.g., 'works for me'), indicating good perceived value overall.
Food and Beverage
7.4
Mixed: breakfast often praised for selection, but buffet described as underwhelming/dirty by some; restaurant not great and room service meals sometimes missing elements.
Overall Experience
9
Generally positive overall due to location and amenities and some friendly staff, but experience is dampened by service delays, dated rooms and occasional cleanliness/service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Location

Guest Reviews

8.2
Based on 6612 reviews
Cleanliness: 7.6
Service: 7
Location: 9.2
Room Quality: 7.2
Amenities: 9
Value for Money: 9.2
Food and Beverage: 7.4
Overall Experience: 9
N
Nichole • couple • au
8
2026-11-07 • via Nuitee
G
Gideon • couple • au
8
Excellent enjoyed the breakfast and views. Couldn’t manage to secure a table at the most acclaimed top rotating restaura
Pros:

Breakfast and cleanliness

Cons:

The beds not sure if it was my wrong selection of the options available at booking. The two double beds in the room were too small for two people. Maybe I should have selected a queen or king bed for me and my partner. We ended up sleeping in seperate beds for the two nights. My partner was very upset with me as I was the one who booked. The beds were comfy though.

2026-11-07 • via Nuitee
E
Eden • family_with_children • au
8
Value for money, didn’t get to use the facilities but the pool area looked amazing
Pros:

The view from the 24th floor was amazing, ocean city an river

Cons:

Tvs didn’t have streaming apps

2026-11-07 • via Nuitee
C
Carol • family_with_children • nz
10
Lovely relaxing stay
Pros:

Everything was great. The view and location were amazing. Dined at the revolving restaurant - delicious, along with a fabulous cocktail (#3). They even took away my broken suitcase, which I was extremely grateful. The bed was super comfy, which was bliss after a week in a cruise ship bed 🙂 I ordered from the kids menu for dinner, was perfect for what I needed abd6 breakfast was superb with a great cappuccino.

Cons:

Took me a minute to get the shower temp right, but no biggie.

2026-11-07 • via Nuitee
M
Maria Eduarda • couple • au
8
2026-11-07 • via Nuitee
T
Trudi • couple • nz
9
Friendly staff and perfect location
Pros:

Friendly staff. Received early check-in and a warm welcome after an early start and a long flight. Perfect location. We liked being in a quieter area with tram stop right outside to access other parts of the coast. Lovely super king bed with ocean views a real treat. We slept well and felt very much at home.

Cons:

The pool area is pretty but not extensive. Adults and kids are all together. We found it too busy some days and there were not enough umbrellas to shade from the hot sun.

2026-11-07 • via Nuitee
M
Michael • couple • de
7
2026-11-06 • via Nuitee
N
Nathan • family_with_children • au
10
2026-11-06 • via Nuitee
E
Eugene • couple • au
10
Pros:

Staff were wonderful

2026-11-05 • via Nuitee
M
Matt • solo_traveller • au
9
2026-11-05 • via Nuitee
P
Philip • couple • au
10
2026-11-04 • via Nuitee
K
Khayaam • couple • au
8
2026-11-04 • via Nuitee
M
Monique • family_with_children • au
9
2026-11-04 • via Nuitee
R
Rowland • family_with_children • au
1
2026-11-04 • via Nuitee
M
Murray • solo_traveller • nz
8
Very good value for money.
Pros:

Latish dinner was excellent and staff welcoming and attentive.

2026-11-04 • via Nuitee
A
Aqeel • family_with_children • au
5
Dont like at all
Pros:

Yes it was clean

Cons:

They have connecting doors between rooms and there is no privacy at all in that scenario. So i don't recommend this

2026-11-03 • via Nuitee
V
Vivienne • extended_group • au
8
Pros:

Everything went smoothly for us - check in, check out, room etc

Cons:

We had a toasted cheese and tomato sandwich at Relish (I think it was called) Has to be the worst sandwich I have ever had. The person doing the sandwich obviously didn't know what a toasted sandwich meant or was and the cheese was definitely plastic cheese - the worst kind - it was awful.
The granola cups on the other hand were delicious.

2026-11-03 • via Nuitee
I
Indica Saphia • family_with_children • au
10
2026-11-03 • via Nuitee
P
Paula • couple • gb
10
2026-11-03 • via Nuitee
C
Chris • family_with_children • au
10
Excellent!! Will be back!!!
Pros:

The room was nice and clean!!! The foyer was classy! Huge pool, kids had heaps of fun in it!!!!!Nice balcony view!!! We loved the stay!!!! The tram station is right outside too!!!!!

Cons:

Sadly the revolving restaurant was closed!!!! Plus it has become super expensive (but its buffet is exceptional) Australia has become crazy expensive!!!! 1st world problem!!!!

2026-11-02 • via Nuitee