Crowne Plaza Surfers Paradise by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (6437 reviews)
2807 Gold Coast Highway , Gold Coast , au

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 6437 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
S
Sandy solo_traveller au
10
2026-07-04 via Nuitee
S
Scott couple au
10
Brilliant room service. View is amazing. Bed so comfy can’t wait to go back.
Pros:

Location, room cleanliness, comfort, styling and excellent room service. Easy as check in.

Cons:

Nothing.

2026-07-04 via Nuitee
S
Scott couple au
10
Great location, room size, cleanliness and comfort. Room service amazing!
Pros:

We love the location, room cleanliness, size and comfort. Food service is amazing as well. A must is the Wagyu Beef Burger! Our kids came to visit and have dinner and they loved the place too. View was sensational.

Cons:

Nothing it’s great.

2026-07-04 via Nuitee
M
Miguel Angel couple co
10
2026-07-03 via Nuitee
J
Joseph solo_traveller ca
8
2026-07-03 via Nuitee
P
Philip couple au
10
2026-07-03 via Nuitee
S
Silvia Sánchez solo_traveller au
9
Pros:

Great hotel overall, very nice pool and facilities.
Super clean, very professional staff.

Cons:

Everything was almost perfect, bed not specially comfortable though, too soft.

2026-07-03 via Nuitee
R
Roselee couple au
8
Was good
Pros:

It was great and great location

Cons:

Not cutlery in the room

2026-07-02 via Nuitee
Y
Yuming family_with_children au
9
2026-07-02 via Nuitee
J
Jodee solo_traveller au
10
Pros:

Staff were amazing and made our stay incredible

Breakfast was also great with such good variety

The view, pool and room was fantastic

2026-07-01 via Nuitee
B
brenda couple au
9
Comfortable.
Pros:

The room was extremely clean and the beds were very comfortable. Also we used room service and it was delivered in a timely manner.

Cons:

If there is one thing, it would be the banging of a door not far from our room.

2026-07-01 via Nuitee
D
dheeraj family_with_children au
10
2026-07-01 via Nuitee
M
Mrs family_with_children au
10
Love love love it
Pros:

Everything

Cons:

Paying for my parking while staying there two nights

2026-06-30 via Nuitee
T
Tronya solo_traveller au
9
2026-06-30 via Nuitee
H
Hayley solo_traveller au
8
Great location
Pros:

Room was good

Cons:

No gym, staff seems a bit unhappy

2026-06-30 via Nuitee
A
Allan couple au
9
2026-06-29 via Nuitee
A
Allan couple au
9
2026-06-29 via Nuitee
C
CHHAYRI family_with_children au
8
Good
Pros:

Breakfast

Cons:

Bed too soft

2026-06-29 via Nuitee
N
Norm couple nz
5
2026-06-29 via Nuitee
M
Marcel couple ch
10
2026-06-28 via Nuitee