Mercure Kakadu Crocodile

Hotels
•
Mercure
7.8 (1381 reviews)
Flinders Street , Jabiru , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Customer Service
Location
Cons:
Dated Facilities
Food Quality

Categories

Cleanliness
7.3
The cleanliness was mentioned positively but some reviews implied the hotel felt dated.
Service
8.8
Multiple reviews praised the incredible customer service and helpful staff.
Location
8.8
The hotel is in a great location for exploring, particularly in relation to the national park.
Room Quality
7.3
Several reviews mentioned rooms being dated and some had issues with temperature control.
Amenities
7.8
Amenities were noted but there were comments on the need for updates and improvements.
Value for Money
7.3
Some guests felt the hotel was overpriced given the quality of accommodation.
Food and Beverage
6.8
Feedback on food was largely negative, with associated comments about the dining experience.
Overall Experience
8.3
Overall, guests had a pleasant experience, especially due to the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:40

Property Description

Luxurious Wilderness Retreat
From the marble foyer to its uniquely shaped exterior, Mercure Kakadu Crocodile is a luxurious retreat in the wilderness of Kakadu National Park. The hotel features a central outdoor pool, surrounded by a landscaped courtyard, offering a serene and relaxing atmosphere for guests.

Convenient Location for Exploration
Just a 2.5hr drive from Darwin, this fully serviced hotel in Kakadu is the perfect base for exploring the nearby Ubirr, Nourlangie, and Jim Jim areas. Guests can easily immerse themselves in the natural beauty and cultural heritage of Kakadu National Park while enjoying the comfort and convenience of the hotel.

Comfortable and Well-Equipped Rooms
The spacious rooms at Mercure Kakadu Crocodile are designed for ultimate comfort and convenience, featuring amenities such as air conditioning, tea and coffee making facilities, minibar, cable/satellite TV, and a safe. With each room opening up to the central courtyard, guests can enjoy easy access to the pool and unwind in style.

Book your stay at Mercure Kakadu Crocodile for an unforgettable wilderness experience in Kakadu National Park.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DRW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1381 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
J
JESS • solo_traveller • au
9
2026-06-20 • via Nuitee
J
Jen • solo_traveller • au
4
Expensive and needs an upgrade
Pros:

It was available

Cons:

Dirty, tired and expensive

2026-06-19 • via Nuitee
J
Jen • couple • au
6
Disappointing, dishonest staff and tired appearance of hotel
Pros:

It’s availability

Cons:

I left a pair of expensive bikinis in my room, and of course housekeeping didn’t find them. My fault for leaving them but a bit of honesty would be appreciated. Also very overpriced and needs a good pressure cleaner inside and out.

2026-06-19 • via Nuitee
J
Jo from Oz says: • solo_traveller • au
7
Pros:

The only place in town.

Cons:

Drinks service in the resteraunt was very slow.

2026-06-19 • via Nuitee
Y
Yves • solo_traveller • fr
9
Pros:

Emplacement, personnel, grande chambre

Cons:

Plomberies vétustes dans les chambres. Service long (beaucoup d'attente) au restaurant

2026-06-18 • via Nuitee
R
Robert • couple • au
8
Central place to stay in Kakadu.
Pros:

The property was well located for the activities we wanted to do in Kakadu. The room was clean, comfortable and well equipped.

Cons:

The wifi was variable so we did not use it.

2026-06-18 • via Nuitee
L
Lee • couple • au
7
Food and staff were great rooms need an update particularly the beds
Pros:

Great Location and the wait staff at the restaurant were great

Cons:

I feel the resort is a little tired particularly the beds very uncomfortable

2026-06-18 • via Nuitee
A
Alice • solo_traveller • au
1
Pros:

Soft bed and helpful and respectful maintenance staff who replaced a broken tv that had been clearly damaged prior to our arrival.

Cons:

Dated property, overpriced,.rude unhelpful disrespectful hospitality staff.

2026-06-16 • via Nuitee
L
Lorraine • couple • au
10
Loved flight over Kakadu, special way to see this amazing area. Mercure just 10 mi s from aerodrome.
Pros:

Lovely room around beautiful water gardens. Comfortable bed. Food in restaurant was amazing using local ingredients.

Cons:

Nothing

2026-06-15 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

The kids loved the welcome gifts and the crocodile shape of the hotel. The pool was excellent after a long hot day walking. The location is great, access to Kakadu was perfect.

Cons:

A few more kids food options would have been good for dinner.

2026-06-15 • via Nuitee
K
Kerrie • couple • au
9
Pros:

Perfect location to access all the local attractions.
The restaurant was fantastic and the staff even better.

Cons:

The room was great ,so spacious but the bathroom was a little dated. A simple freshen up and remove the step in shower over bath, make it a walk in shower for people that are not so young and agile.

2026-06-12 • via Nuitee
B
bind • couple • au
10
Pros:

Breakfast was very good. Resturant was also very good for dinner except a few of the local foods on the menu were not available (Barramundi was excellent though)

Cons:

All very good.

2026-06-11 • via Nuitee
M
Margaret • extended_group • au
8
Pros:

N/a

Cons:

Inner area needs maintenance

2026-06-11 • via Nuitee
C
christine • couple • gb
4
Only stay of you need
Pros:

Location, staff

Cons:

Extensive snd not a 4 star! Dirty / old needs Renovation.

2026-06-10 • via Nuitee
S
Shirley • family_with_children • sg
6
Probably good for just 1-2 nights stay.
Pros:

The beds are comfortable and there are washer and dryer in the hotel. Supermarket is 5mins walk away (but it closes at 1pm on Saturday and whole day on Sunday). The crocodile plushies are cute.

Cons:

The hotel is dated, things in the room looked worn and the window is dusty. While there are 2 washer and 2 dryers in the laundry room, only 1 washer and 1 dryer is working. TV wasn’t connected to internet, wifi in the facility was so slow that it is impossible to use. Once we returned to the room in the afternoon and there was no water supply from the tap (include toilet flush and shower) in the room till 4pm. The birds get noisy once the sky turns dark and they remain so till late in the night. The pool is deep and may not be suitable for young children. For the amount paid, we expected more from the hotel. We stayed for 3 nights and were disappointed.

2026-06-10 • via Nuitee
S
Shelley • family_with_children • au
6
Underwhelming for the price.
Pros:

Easy access to a few Kakadu sites. Restaurant staff and food were good. A few good options between buffet or menu. Suggest asking for bar menu as it’s cheaper food and has good options

Cons:

The beds were shocking especially considering the room rates. Have to drag own bags up 20 stairs and then walk them a fair distance to room. Also the pool area and hotel facilities are very run down.

2026-06-09 • via Nuitee
D
David • couple • gb
9
2026-06-09 • via Nuitee
P
Paul • solo_traveller • au
8
2026-06-09 • via Nuitee
A
Angela • couple • au
9
Nice place to stay
Pros:

The room we were allocated was on the ground floor and faced the pool, which we unfortunately didn’t have time to use. It wasn’t busy.
Room had two double beds which were quite comfortable. The bathroom was dated but adequate we were given a room with a disabled shower (didn’t ask for it) but we’re happy to not have to step into a bathtub to shower.
The room had a fridge and two coffee cups. Coffee maker didn’t work.
We ate dinner at the restaurant in the hotel both nights we stayed. The à la carte meals were better than the buffet food - in warming trays but just lukewarm.
Staff were friendly and polite.
There’s a large and extensive display of local Aboriginal artwork in the foyer. Some beautiful works on display.

Cons:

A bit pricey but very limited choice in Jabiru and Kakadu.

2026-06-09 • via Nuitee
R
Robert • couple • au
7
The Hotel is looking very tired and needs a refurbishment.
Pros:

Restaraunt is good.

Cons:

I think the Hotel is overdue for a Refurbishment

2026-06-08 • via Nuitee