Hyatt Place Boise/Towne Square

Hotels
•
Hyatt Place
8.2 (869 reviews)
925 North Milwaukee Street , Boise , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and welcoming staff
Great location
Cons:
Breakfast service issues
Some rudeness from staff
Inconsistencies in cleanliness

Categories

Cleanliness
7.66
Clean property with some issues in public areas as mentioned.
Service
8.63
Mixed feedback; most staff were friendly, but one instance of rudeness noted.
Location
9.17
Great location near various attractions, well-received by guests.
Room Quality
8.12
Rooms were generally clean and comfortable, though some reported dated decor.
Amenities
8.15
Good amenities including a pool and breakfast, but some complaints about breakfast service.
Value for Money
8.11
Perceived as good value, especially during discounted rates.
Food and Beverage
7.16
Breakfast quality varied; some guests found it lacking.
Overall Experience
8.63
Overall a positive experience, with several guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:08

Property Description

Luxurious Amenities
Hyatt Place Boise/Towne Square boasts an indoor pool, 24-hour fitness centre, and free Wi-Fi in all rooms. Relax in comfort with a flat-screen TV, refrigerator, and coffee machine in each room.

Convenient Services
Enjoy a free transfer service, 24-hour reception, and on-site café. Take advantage of meeting facilities, dry cleaning, and guest launderette for a stress-free stay.

Ideal Location
Located in Boise, just 7 km from Boise Air Terminal Airport, this hotel offers convenience and comfort for all travelers.

Experience the perfect blend of luxury and convenience at Hyatt Place Boise/Towne Square. Book now for an unforgettable stay!

Important information:

Please note that all pets must be housebroken, and only dogs under 50 lbs are allowed on site. Please contact Hyatt Place Boise/Towne Square directly for additional information regarding pet policies and fees.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 869 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 7.16
Overall Experience: 8.63
T
Timothy • solo_traveller • us
10
A very reasonable clean place to stay.
Pros:

I thought the location was central to everywhere I needed to go.

Cons:

The establishment was a great place for family.

2026-05-23 • via Nuitee
L
Luisa • solo_traveller • us
9
Great room and service
Pros:

I liked the breakfast and the room layout.

Cons:

The double beds. I prefer queen.

2026-05-23 • via Nuitee
J
Johann • solo_traveller • us
9
Quiet and enjoyable
Pros:

Nice facilities and quiet, clean room. Having Google Cast to connect my phone to the TV was a real plus.

Cons:

Curtains didn’t close all the way and were filthy.

2026-05-23 • via Nuitee
R
Randy Waite • solo_traveller • us
9
2026-05-21 • via Nuitee
L
Lakyn • family_with_children • us
7
Cons:

The breakfast was awful

2026-05-20 • via Nuitee
K
Kim • couple • us
4
Underwhelming
Pros:

Breakfast was good

Cons:

Safe in room wasn't usable, no key
Shower was dirty
Couch and flooring had stains
Coffee pot didn't work

2026-05-18 • via Nuitee
C
Charlene • couple • us
10
2026-05-18 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Easy check in with very friendly staff.

Cons:

Nothing

2026-05-16 • via Nuitee
J
Jeff • couple • us
10
2026-05-15 • via Nuitee
J
JOSIE • solo_traveller • us
6
2026-05-12 • via Nuitee
R
Rob • couple • us
10
2026-05-12 • via Nuitee
R
Reginald • family_with_children • us
10
Short and sweet
Pros:

Quite and clean

2026-05-12 • via Nuitee
G
Gehrke • extended_group • us
7
Pros:

able to stream my phone on the TV

Cons:

The breakfast was not good, very limited on choices, eggs are very watery

2026-05-11 • via Nuitee
K
Kyle • couple • us
10
Relocation, friendly staff, clean rooms, good facilities
Pros:

Great location for my needs

Cons:

Parking lot seemed a little small

2026-05-11 • via Nuitee
P
Patricia • couple • us
5
I was expecting more from a Hyatt !
Pros:

We could walk to a lot of shopping and dining

Cons:

Shower didn’t drain, Maid service didn’t happen( no coffee or clean towels in day 2)

2026-05-11 • via Nuitee
Z
Zaiden • couple • us
6
Cons:

My ac was broken and windows didn't open. It got hot in the room and a fan can only do so much

2026-05-11 • via Nuitee
V
Veronica • family_with_children • us
9
Overall, excellent stay at a great price!
Pros:

The hotel was a 10 minute drive to downtown Boise. Excellent location and staff.

Cons:

The only minor thing was the pool room was so hot and the water warm. The bedding also was stained so we removed the cover and slept with the sheet.

2026-05-11 • via Nuitee
D
dapope77 • Family • Seattle, Washington
2
Confirmed Reservation Meant Nothing at 1 A.M.
Pros:

I booked a two-night stay over graduation weekend through my premium travel rewards card more than two months in advance. After our flight was delayed, we arrived at the hotel around 1 a.m., exhausted and expecting to check into the room we had specifically reserved well ahead of a busy weekend.

Instead, the front desk agent told us we had to wait because she had started the nightly “audit” and the system was unavailable. About 15 minutes later, we were informed that the hotel was fully booked and that no rooms were available for us. We were also incorrectly told that because we had booked through “Booking.com” there was no guarantee of a room — which wasn’t even true, since the reservation was made through my travel rewards program.

I fully expect management to respond by blaming the third-party booking process, the travel portal, or the delayed arrival. But none of those explanations change the basic issue: we had a confirmed reservation for a prepaid two-night stay booked months in advance during a known high-demand weekend. If a hotel can simply give away your room because you arrive late — especially when flights are delayed — then calling it a “reservation” is misleading. What exactly was reserved?

What made this especially frustrating was the lack of ownership or meaningful solution. After roughly 30 more minutes of the hotel and my credit card company trying to figure out where to send us so they can keep the money we gave them, it was nearly 2 a.m. and my family was exhausted. We ultimately had to wake up relatives in the area and sleep on their floor for the night.

I understand that overbookings and operational mistakes can happen. What matters is how a hotel handles them. In this case, there was no room, no real accountability, and no reasonable recovery effort for guests arriving in the middle of the night with a valid confirmation. That is not the experience anyone should expect when booking a stay months in advance.

2026-05-10 • via Tripadvisor
J
Jaisen • couple • us
7
Pros:

Breakfast included and clean

Cons:

Priced a little high

2026-05-10 • via Nuitee
L
Ley • solo_traveller • mx
9
2026-05-10 • via Nuitee