Hyatt Place Boston - Medford

Hotels
•
Hyatt Place
7.8 (1539 reviews)
116 Riverside Avenue , Medford , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty carpets
Housekeeping issues

Categories

Cleanliness
6.19
Several mentions of dirty carpets and issues with housekeeping.
Service
8.66
Staff was pleasant and helpful during various incidents.
Location
8.2
Described as conveniently located; good for value.
Room Quality
7.15
Mixed reviews; some rooms were comfortable, some had issues.
Amenities
7.68
Offers standard amenities but some are not well maintained.
Value for Money
8.14
Affordable prices noted, particularly for location.
Food and Beverage
7.69
Breakfast quality varied; some items ran out.
Overall Experience
8.66
Generally favorable, although some aspects could improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:30

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Experience the ultimate relaxation with our indoor swimming pool and complimentary Wi-Fi. Unwind in rooms equipped with a flat-screen TV, work desk, and coffee maker.

Fitness and Business Facilities: Stay active at our 24-hour fitness center and take advantage of our business services. We also offer luggage storage for your convenience.

Delicious Dining Options: Start your day right with our complimentary breakfast featuring a variety of options. For lunch and dinner, head to The Bar for a delectable meal.

Book your stay at Hyatt Place Medford now and elevate your travel experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 81.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 122
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.8
Based on 1539 reviews
Cleanliness: 6.19
Service: 8.66
Location: 8.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
T
Tigran • extended_group • am
10
Pros:

Thank You, all right, all very well!!!!!

2026-05-22 • via Nuitee
W
Wenhui • couple • us
8
Good experience. Thanks for all your accommodations.
Pros:

Great location and good services. Front desk staff was accommodating and offered a quite room as I requested. He also invited me to join the membership to receive more benefits. The breakfast was OK. Romana is very friendly and she made hot chocolate for me upon request.

Cons:

Nothing major.

2026-05-20 • via Nuitee
C
CHI CHEUNG • couple • hk
10
2026-05-18 • via Nuitee
P
Pagán-Carlo,MD FAAP • family_with_children • pr
1
Poor customer service.
Pros:

the hotel

Cons:

I booked a hotel room and pre paid it for my daughter who is 20 and a Tufts student.
The system did not state that she needed to be 21 to check in. She was denied lodging during an emergency.
The front desk manager confirmed to me that it was hotel policy she apologized and stated that I was going to be refunded in full. I received a partial refund. I called the hotel. The hotel blames Booking.com and booking.com blames the hotel. I have it in writing that they were going to refund the full amount. No one answers email.

2026-05-18 • via Nuitee
E
Eric • solo_traveller • us
8
2026-05-14 • via Nuitee
B
Barbara • solo_traveller • us
9
All of the staff is highly professional!
Pros:

Close to where I needed to go

Cons:

Under construction.. but what can you do? They are making improvements

2026-05-13 • via Nuitee
J
Jesus • couple • es
5
Pros:

Empleados aunque me informaron de algo sobre el cobro que no han cumplido pese a insistir

Cons:

Me han cobrado de más en este alojamiento. Un cargo de 322 como antelación y después la reserva completa. Pese a hablar con ellos que ya me habían cobrado una cantidad, me han pasado el cargo total. Aparte hotel con obras y cortes de agua

2026-05-12 • via Nuitee
P
Prabhakar • family_with_children • bm
8
2026-05-12 • via Nuitee
L
Lisa • solo_traveller • us
3
A truly miserable experience and I got very little rest.
Pros:

Easy check in, decent free breakfast, great location

Cons:

Undergoing major construction. I was put in a room directly below the construction which was incredibly noisy and nonstop from 8am - 6pm. It was so loud you could not stay in the room during this time. While construction is understandable for renovations, guests in open rooms should not be placed directly below the work. It sounded like they were going to break through the ceiling above me. The final straw was when the alarm clock, obviously preset by a former guest, went off at 5:29am, then at 5:35am, then 5:45am. I finally unplugged it but it has a battery backup. It went off again at 6:00am so I was forced to get up, turn on lights and put on my glasses to figure out how to clear all the alarms set. Very frustrating! Finally went back to sleep only to be woken at 8am on the dot by the noisy construction above me. So two suggestions, don’t place guests below or near rooms with ongoing construction and cleaning staff should clear all alarms set when the rooms are cleaned and turned over for the next guest. At $300 per night, this is not too much to ask.

2026-05-10 • via Nuitee
S
Safari731650 • NONE
2
Ken
Pros:

When we go to our room, we saw our room door is opened and a tools cart in front of the room, 2 contractors still working in our room and they told us to wait 8 minutes for them to vacuum the room? ( I checked in at 7pm not before 3pm. Why assigned the room which has not been ready?) The room smells new paint , call receptionist for exchange they told us no room. Shower hot water needs to wait for 10 minutes and you have to turn to hot position only, otherwise it will be cold water. Water pressure is very weak!! Toilet paper holder is very lose where paper will falling during pulling the paper. Sink cold water has been turned and I have to turned the cold water valve on by myself.

Do not stay those rooms that have windows facing street especially room 721.
Noise measuring 55db to 64 db . See attached photos

2026-05-05 • via Tripadvisor
2
222arianak • Business
4
Disappointed
Pros:

I was in town for a 5-day business trip where it was important to have a quiet space to work, take online meetings/phone calls and find time to relax in-between performances. The construction was so unbearable with hammering, drilling, scraping, and banging happening for much of the day everyday we were there - even on weekends - to the point where my husband and I couldn't have a normal conversation nor take phone calls.

We moved to a different floor where the noise was dampened, but still very present. And at one point in the new room, when we went to take a shower, there was no water, which went on for several hours. The odors were intense, and though the front desk staff was accommodating and kind, Hyatt needs to do better; if extensive renovations need to happen, the hotel should be closed. If a full closure isn't possible, they should segment the hotel so only the sections of the hotel that are construction-free are bookable, or hefty discounts offered with full transparency about the state of affairs explained to the guests at booking.

2026-05-04 • via Tripadvisor
3
357ibor • Business
4
Dirty Room
Pros:

Stayed here 2 night for business and I’d be quick to say I won’t be returning. The hotel is currently undergoing construction, so I’ll give them some benefit of the doubt, but when I checked in to my room there were construction materials left in it. The bed, nightstand, and floor were covered in sawdust. It looked like the room was being worked on day of and was never cleaned. The updated rooms were mediocre rooms, the positive is they were large. Good staff and good breakfast are the positives, but I wouldn’t return here.

2026-05-03 • via Tripadvisor
E
Emmie • family_with_children • us
7
Met basic needs but should be discounted for level of construction going on and outdated rooms.
Pros:

Staff was lovely and breakfast was great! Location good for visiting Tufts.

Cons:

Should be discounted bc of level of construction going on and out of date feeling of rooms. Please note under construction for much needed updates. Room was very outdated and felt borderline "creepy". However, it was clean and bedding nice.

2026-05-03 • via Nuitee
K
Karen • couple • us
9
2026-05-02 • via Nuitee
O
Olivia • solo_traveller • us
8
2026-04-28 • via Nuitee
• family_with_children • us
8
2026-04-28 • via Nuitee
M
Marcelo • family_with_children • br
3
Não recomendo
Pros:

O tamanho do quarto era bom, a única coisa que posso dizer

Cons:

Não existe comprometimento com o cliente, cheguei para fazer o check in a noite e eles me disseram que não teriam mais vaga. depois de muito tempo conseguiram arrumar um quarto para minha família. Café da manhã muito fraco!

2026-04-28 • via Nuitee
R
Radtke • solo_traveller • de
9
Pros:

Freundliches Personal, Zimmergröße super!

2026-04-28 • via Nuitee
A
Alexander • extended_group • cr
8
Muy bien
Pros:

Tranquilo

2026-04-25 • via Nuitee
P
Paul • couple • us
9
2026-04-24 • via Nuitee