HOTEL CEN

Hotels
8.2 (2742 reviews)
Shinjuku-ku Hyakunincho 1-5-19 , Tokyo , JP

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful staff
Clean and comfortable rooms (many reports)
Nice café and good breakfast/coffee
Modern/design-forward hotel
Cons:
Small/cramped rooms
Noise and thin walls; some rooms next to café
Damp/urine odors and inconsistent cleanliness
Perceived as overpriced for amenities
Limited or low-quality in-room amenities (no bottled water, small hairdryer, broken USB)

Categories

Cleanliness
7.2
Mixed reports: several guests praised very clean rooms, but multiple reviews noted dirty sheets, damp/urine smells and airing issues that lowered confidence in consistency.
Service
9.4
Consistently praised: staff described as very friendly, helpful and accommodating across multiple reviews.
Location
9.5
Frequently highlighted as excellent — central, convenient and surprisingly quiet despite being in the middle of everything.
Room Quality
7
Rooms are small and sometimes Spartan but practical; issues include thin walls, cramped layouts, awkward shower fittings and occasional damp/odor problems.
Amenities
7.8
Good on-site café, laundry options and coffee; some missing or low-quality in-room items (no bottled water, small hair dryer, broken USB) reduce the score slightly.
Value for Money
6.9
Multiple guests felt the hotel was overpriced for the level of room quality and amenities, with at least one review explicitly calling it not worth the price.
Food and Beverage
9
Breakfast and café repeatedly praised (delicious breakfasts, great coffee), though one guest found breakfast monotonous.
Overall Experience
8.8
Generally positive overall stays with repeat-booking inclination for many guests; tempered by notable issues (noise, occasional cleanliness/odour) for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location in Tokyo
Located in the heart of Tokyo, HOTEL CEN offers air-conditioned rooms with free WiFi, a terrace, and a restaurant. Guests can unwind at the bar and enjoy a comfortable stay just 200 meters from Zenryu-ji Temple.

Comfortable Rooms and Amenities
Each room at HOTEL CEN features a cozy desk, plush bed linen, and soft towels, ensuring a relaxing stay for every guest. The property is non-smoking, guaranteeing a fresh environment for all visitors.

Nearby Attractions
Explore Tokyo's vibrant culture with ease as HOTEL CEN is close to Meotogi Shrine, Koizumi Yakumo Memorial Park, and Yodobashi Church. Conveniently situated just 23 km from Tokyo Haneda Airport, your journey to the hotel is a breeze.

Book your stay at HOTEL CEN now for a memorable Tokyo experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 2742 reviews
Cleanliness: 7.2
Service: 9.4
Location: 9.5
Room Quality: 7
Amenities: 7.8
Value for Money: 6.9
Food and Beverage: 9
Overall Experience: 8.8
H
Hans-Joachim • couple • de
8
Alles in allem ein schöne und gelungene Aufenthalt in Tokio. Ich würde es wieder buchen.
Pros:

Spartanisch, aber praktikabel Ausstattung.

Cons:

Das Frühstück war ein wenig eintönig. Aber kein Grund dort nicht zu wohnen.

2026-10-31 • via Nuitee
R
Rahel • family_with_children • ch
7
Pros:

Modern, gute Lage, ruhiges Quartier

Cons:

Trotz Klimaanlage eher feuchtes Zimmer, keine Möglichkeit Badetuch aufzuhängen, Koffer passte nicht unters Bett, dadurch musste man sich Platz mässig arrangieren, WC Schiebetür liess Spalt offen

2026-10-31 • via Nuitee
C
Clucas • solo_traveller • us
10
2026-10-28 • via Nuitee
C
Charlotte • couple • gb
7
2026-10-27 • via Nuitee
L
Leyah • couple • au
10
2026-10-26 • via Nuitee
J
jackie • solo_traveller • il
9
Pros:

Great location in the middle of everything but still very quiet. Rooms are small but super clean and comfortable. Nice breakfast. A place to wash your clothes and option to restore suitcases. I was there almost two weeks ago and it was great

Cons:

Nothing

2026-10-25 • via Nuitee
H
Hanna Christine • solo_traveller • nl
8
I had an excellent stay. Loved this place. Would definitely come back. Breakfast is delicious. The atmosphere super rela
Pros:

Loved the location, the café and the super friendly & helpful staff!

Cons:

First floor, rooms next to café

2026-10-23 • via Nuitee
H
Henrik • couple • de
8
2026-10-23 • via Nuitee
H
Hanna Christine • solo_traveller • nl
9
Excellent stay!
Pros:

Location, staff, rooms, café

Cons:

First floor rooms next to café

2026-10-23 • via Nuitee
L
Lara • couple • au
6
Great potential, didn’t meet the standard for the price.
Pros:

Hotel Cen is in a great location, close to stations, shops and restaurants. It’s modern, and the staff are friendly, morning coffee was the highlight of our stay!

Cons:

My partner and I stayed in room number 405 we were greeted by an unpleasant smell of damp, we couldn’t tell where it was coming from, the carpet? drains? Air conditioning unit? After 5 nights we still weren’t sure. There was also a strong urine smell coming from the toilet. We slept with the window open and air conditioner on to have constant air flow. This issue is clearly known to the hotel and not isolated to one room as a room on our floor was left open with a portable fan running overnight I’m assuming it was to air out between guests. Yes we did think about speaking to staff on this matter but felt after reading another recent review on this issue that it wouldn’t be worth our time. The air conditioning unit cycled extremely loudly and would wake my partner through the night. The only USB port in the room didn’t work as it had the internal tab snapped off. I highly recommend the hotel look in to getting the adjustable holders for the shower head as there was only two fixed positions on the wall, one stomach high and the other shoots you straight in the face, this makes for a less than pleasant shower. Out of the four hotels we stayed at this was the most expensive per night but had considerably lower standards of in room amenities. The hair dryer was very small and cheap. There was no bottled water provided. I personally believe that even though these are not necessities they make the whole stay feel considered and thoughtful. I wish we could say that we had an amazing stay as the hotel has great potential but we felt as though they missed the standard.

2026-10-22 • via Nuitee
D
Doreen • family_with_children • de
7
Zufrieden
Pros:

Sehr freundlich Mitarbeiter/innen, Innenhof, sauber , genug platz.

Cons:

Bad , durchsichtig und nicht abschliessbar

2026-10-22 • via Nuitee
A
Adrian • family_with_children • ae
6
Unfortunately not worth it.
Pros:

The concept design is nice. The photos look better than reality.

Cons:

Tiny. Overpriced. Dirty sheets. Window literally has dining chairs outside it. Street noise

2026-10-22 • via Nuitee
D
Dana • family_with_children • jp
6
Pros:

お部屋や建物のデザイン性

Cons:

壁が薄くて廊下の声がかなり聞こえる。
大声を出したい人には向いていません。

2026-10-22 • via Nuitee
R
Ruby • couple • au
8
2026-10-21 • via Nuitee
A
Alex • extended_group • gb
1
2026-10-21 • via Nuitee
S
Sarah • couple • au
10
Pros:

Small rooms but perfectly fine. Great coffee at the cafe out the front!

2026-10-20 • via Nuitee
A
Aistis • solo_traveller • lt
8
2026-10-19 • via Nuitee
I
Isabella • couple • au
9
Lovely stay in a clean, welcoming environment that is located perfectly for getting around Tokyo
Pros:

Perfectly located, friendly and helpful staff. The place was lovely and clean, we were very comfortable during our stay. We had to re-book accomodation last minute and the staff were very helpful and accomodating. The café downstairs is nice too!

Cons:

It was a just a little bit cramped, but I believe this is very normal for hotels in Tokyo.

2026-10-19 • via Nuitee
K
Kate • family_with_children • gb
9
Happy, safe location for first time visitors to Japan!
Pros:

The scrambled eggs were a great way to start the day. Good coffee too. The location was a calm oasis in a very vibrant area. Great location for springboarding into Tokyo.

Cons:

There were some very noisy people in the next room to me but once they left, the hotel was great. It was nothing to do with the hotel. Good facilities-very pleased to be able to wash clothes!!

2026-10-18 • via Nuitee
A
AYA • solo_traveller • jp
2
とにかく臭くて、部屋に居るのが辛く、翌朝は起きたらすぐに出ました(チェックアウトしました)
Pros:

朝食のカフェにいた外国人男性のスタッフが、とても感じ良い接客をしてくださいました。

Cons:

部屋に入った途端、カビ臭くて、鼻をハンカチでおさえたほどでした。

窓を開けても改善されず、室内にある洗面所に香りのあるボディソープと水を流して、カビ臭を誤魔化そうとしましたが無理でした。

その日着ていたワンピースをハンガーにかけ、部屋にかけておいたのですが、帰宅したら、そのワンピースにカビ臭がついており、取れないのでクリーニングに出します(泣)

カビ臭以外ですと、部屋の狭さに驚きました。
写真では広く見せるように撮って載せておられたので、そのギャップに、余計狭く感じました。

2026-10-18 • via Nuitee